Configuração de regras
Bom dia, Gostaria de fazer uma regra para abertura de chamados: Quando um usuario abrir um chamado que necessita de aprovação de um lider de processo, que seja enviada uma notificação para aprovação, e após a sua aprovação, este chamado entre na nossa fila de atendimento de helpdesk. Como posso fazer isso?
Possibility to sort posts within a request / split single posts to a different request and sort them chronologically correct
Good day, we are using the feature of the automatic pickup of mails which then will be added to a request once a request number is in the subject. It happens quite often that we have to add the request number manually which leads to the situation that posts can be added to a request in a wrong order. Furthermore it can happen that posts were added to the wrong ticket. For this you can split it up to a new request which then can be merged into the correct one. Here you have the same problem when you
How can I include the requester on and email communication sent from Outlook?
Now, when a technician replies to a request via Outlook, it appends in the ticket but the requester does not get notified. How can I make it so that when a tech replies via outlook, the person in need of help gets this as well?
Remove Domain Name from List
One of our administrators accidentally created a new Domain name when importing users from Active Directory and now that name appears on the domain list. We need to remove that domain name from the list but we can't find an option to do this. How can we remove domain names from the list? PMP version 9 Build 9003
Can't exclude a device
Setup, Probes, Settings, Excluded devices. Enter an IP address (in the range of the scan), and error message appears on save - Entered IP Address is invalid. How can I exclude a device from the scan?
don't save settings
when i want to save settings the system is freezes and don't return nothing
Need Help for customizing the naming formats
I am trying to remove dashes like in "Saint-Fort" in the Lastname. Is it possible?
how to search for user by description
how I can search for user to modify by description ?
Forgot password function
Dear All, How to enable forgot password functions on ManageEngine ServiceDesk Plus? Regards.
I need to notification for new comment
Hi, I need to see topic that answered by other. As matter of fact I need to web notification in top of page like previous community platform. Also I don't have profile that see all my topic. Please add these features. Thanks
"Not Auth" in request list
Many of our SDP "requesters" simply see "Not Auth" for certain list fields including "Technician" or "Status". These are fields we don't permit requesters to set when they submit a request or incident ticket, but they should obviously be able to see. How do I configure these fields to be visible in the request list for requesters?
Problems with SNMPv2 on a device
I have a device that only has read credentials for SNMPv2. I can connect to the device from SNMPWalk and retrieve results, i can even use the MIB explorer tool in the bin directory and connect successfully, but when i try to run a performance monitor against an OID that I tested in both the MIB explorer and SNMPWalk, i get no value back. I get back a no data received message from the device. If I try using the MIBBrowser from the web GUI I get a message saying "Request failed or timed out. Error
Missing Category
Hi, When I create a template for incidents I have a category called 'Service Category' and I have the option to add this into new templates. This option is not available in Service Request templates (see attached). If this Service Field exists for incidents, how do I import it in to use it with Service Requests also?
Help with Report on History Tab of ticket
I am using ManageEngine ServiceDesk Plus 9.1 Build 9118. Does anyone know if you can create a report based on the fields in the History tab of a ticket. I'm specifically looking for the created time and the updated by who. See attachment
survey link
hi, i add survey link but it doesnt work. please help me
Custom Computer report based on Creation date
I want to run a report to show me all pc added to the active directory within a certain date range. I can run the recently created computer report and see the pc's based on creation date. But I want to use this information but also show me current logged in user and Device manufacture as well as Device model and Device Type. When I go to create a custom report I do not see an option for creation date as the criteria to search by. Is there a way to show computer hardware information and current
How to SMS notify to technician by custom SMS provider
Hi, I want to send SMS notification when my request priority was Major. I configured a business rule for this with SMS notification. I attached screenshot from this configuration. In other hand, I don't want to use built-in sms provider like bulkSMS, clickatall, site24x7 and I want to use our SMS provider. 1- Is there a way to add custom SMS provider to SDP ? 2- I can write trigger and script on the MS SQL database that when sms notification created, I read it and send it. Now I can know which table
Log360 and ADAudit Plus got installed with EventLog Analyzer
Hi Team, We have installed EventLog Analyzer for POC however Log360 and ADAudit Plus software’s got installed along with the same. There is no such web link found to support Log360 and ADAudit Plus required for EventLog Analyzer. Please let us know · Why Log360 and ADAudit Plus got installed while installing EventLog Analyzer. · Can we uninstall Log360 and ADAudit Plus from POC server. · Will there be any impact EventLog Analyzer on functionality, if we uninstall the
Evenlog Analyzer
Hi i have installed eventlog analyser and installed service manually but for some reason it doesnt stay on please help Regards
Alert for multiple login attemps from single source
I want to create an Alert/Query that will show me if a single source machine is using multiple usernames to attempt to log on in a 5 mins time span and i want an alert to fire off. I know how to make alerts just wondering the correct criteria to use
What about russian language support?
I've installed fresh version of EventLog Analyzer on Debian only yesterday. When I'm read logs and messages from Linux servers or Cisco devices all is ok (all messages coming on english language), but when I'm add Windows 2008R2 server in EventLog Analyzer (with russian localization) I got unreadable message. Please tell me how to fix it? OS Debian 8 x64 ELA 11.6 DB Postgres
Export list of workstations that failed to scan
How do I export the current list of workstations that failed to scan?
ServiceDesk Plus 9320 Released
Dear Users, SDP 9320 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9320: SD-68034 : Request Listview : Request column spacing is getting increased intermittently. SD-68227 : Request Listview : Unable to resize "Linked Requests" column. SD-68235 : In addition to the default module delimiter for request, emails with subject having the base delimiter is also considered to identify the parent request id.
Purchase - Adding New Field Requirements
I do not know about other organizations, but for our organization, I continuously provide data calls, reporting on purchase orders categorized by fiscal year (2017, 2018, etc.) and purchase type (hardware, software, services or supplies, etc.). Our FY runs October-September, so I cannot go by calendar year (CY). Right now, I have TEXT user defined fields (both as pick list). It would be greatly beneficial for me (and maybe others) to have these two fields embedded in Purchase Orders with the capability
9320 - Error
Hi, we have upgraded the SD to 9320. When we have filtered the columns in the REQUESTS to display only the tickets for a specific category, we are still seeing tickets from other categories. See screenshot attached. This was not the case before we upgraded. Can you please hep us getting this fixed?
Build 9320 - Query
Hi, we have upgraded the SD to 9320. When we have filtered the columns in the REQUESTS to display only the tickets for a specific category, we are still seeing tickets from other categories. See screenshot attached. This was not the case before we upgraded. Can you please hep us getting this fixed?
SMS modems in virtualized environments
Hi At the moment we are using OpManager 11600 on a bare metal installation with a serial port attached GSM modem. We are planning on moving and upgrading to OpManager 12300 on a new virtualized server (most likely Hyper-V 2016), and then we will most likely have a problem with the serial port GSM modem and virtualized OpManager server. I was wondering what kind of solutions or products others have used with GSM modems and virtualized installations? Network modem? USB modem? Some kind of COM port
Feature request: Alert for a same source user
Currently, when we configure an alert in ADAP, we have the option to configure 'Threshold based alerts'. That way we can set a number of events within a given time period so that the alert is triggered. It would be useful if you had the option 'from the same source user'. In this way, we could generate an alert if the same user made changes to several files in a short period of time, for example (in this way we would even know if it was a ransomware attack).
Move from one SQL server to another SQL server
Please follow the below steps to move from one SQL server to another SQL server Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Take a backup of the existing data and configuration under MSSQL database. From command prompt, go to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat command to start the data backup. cmd> [ServiceDesk Plus Home]\bin cmd> backUpData.bat where, ServiceDesk Plus Home -> C:\ManageEngine\ServiceDesk. This backup will be stored under the Backup folder
Backup not complete
After a failed update, Tech Support had to reinstall SCP (Thanks) I had daily Backups that have been scheduled for a long time. But after the restore I am missing data which is an issue because of the Contracts that I have are based on time/block time etc. The restore was missing 7 day's of data. The restore was from August 14th but when you go into SCP tickets are only from August 7th? Is their something that I need to do other than set the schedule. or is their a problem with the Backup of the
DC able to do backing up Drivers
Last weekend I had to format my PC, but y forgot backing up my drivers. Then I had an IDEA, DC should have the backup. Regards
Hitting major snag applying latest patch to desktop central.
This will be the first time trying to apply a patch to desktop central with the failover service enabled. If you stop the service on the main server and try to apply the update you will get an error that the failover service needs to be stopped. If you stop the failover service you will get an error saying that the failover service needs to be reachable to apply the update. After finding this out, our primary server will not start anymore. running off the failover now. I tried reaching out to support
problem with .111 build
problem with .111 build is you CANNOT manually update, just returns you to same screen. so auto updates APPEAR to work but no way to follow process like before to verify. also mentioned here https://forums.manageengine.com/topic/patch-sync-failed-5-8-2017
Enable and update Windows Defender
Our company needs to temporarily use windows defender. Is there a way to enable defender and then update it through desktop central?
Scheduled WoL/Shutdown - Dynamic Groups?
I do not have the option to apply scheduled shutdown/WoL jobs to dynamic groups. Only static groups. Is this an issue for me or by design? the impact of this is that we have to manually add computers to the scheduled WoL/Shutdown jobs as they join the network, this is a real pain with hundreds of PC's.
Patch Sync Failed!
Patch Sync Failed! Your Patch Database is not up-to date. To synchronize your Patch Database, contact support with server logs. this is from 2 systems in 2 different states, seems to fail on Syncing security updates section CORRECTION it immediately fails when it gets to checking for new updates both systems in both states do this last vulnerability update was 8-4-2017
Patch Sync Failed!
Your Patch Database is not up-to date. To synchronize your Patch Database, contact support with server logs. #242436
Windows 10 Delta patches
Hi I dont see any delta patches for August 2017 in particular this one for Windows 10 2017-08 Delta Update for Windows 10 Version 1607 for x64-based Systems (KB4034658) Thanks Andy
4 Node Hyper-V Cluster Managed by System Center 2012 R2 Discovery
I am setting up OpManager 12.3 and I added a lot of VM's as devices, in other words i added them one at a time and used the DNS Name of the VM to add them to OpManager. Many of these VM's are running on a 4 node Hyper-V Cluster that is managed by System Center 2012 R2. What is the correct way to "discover" these hosts, VM's and the Cluster. I would like to monitor Cluster Shared Volumes I would like OpManager to be aware that the 4 nodes operate in a cluster etc. Also, will I end up with duplicate
DC Patch update not syncing with Server Store
Hi, I have Desktop Central Build No:92038 where I used to deploy Windows and Software updates through DC console to our workstations and Servers, and everything was fine till April 2017 but since then all of sudden patches are not being synchronized with Desktop Central whereas Data Store has all updated patches till today are present. Any idea please what went wrong??
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