Technician assignment
Hello, I think it would be helpfull to add a feature that makes it possible for a technician to assign a a ticket to himself. We prevent the action to assign tickets to other agents, but we like technicians to only be able to assing himself. So you can't "give" but only "take" a ticket.
It seems that the puck up disappears when the assign technician is turned off.
It seems that the puck up disappears when the assign technician is turned off.