Feature Request: Associating Multiple Requests To A Problem/Change and Seeing Problem/Change From Main Request Grid
We have the following feature enhancement requests. These enhancements may have already been requested, but I could not locate them from my searches.
We would like to be able to select multiple request records and then associate those requests to a problem or change from the actions menu. This would be beneficial since problems are typically identified after many request tickets have already been created.
In addition, it would be very helpful if associated request to either a problem or change had a icon or a character flag that could be displayed on the main request grid. Currently you have to open the request record to see if it is associated with a problem or change. I know Zoho Reports supports this with simple Y/N flag for problems and changes.
Thank You,
Craig Rice
We would like to be able to select multiple request records and then associate those requests to a problem or change from the actions menu. This would be beneficial since problems are typically identified after many request tickets have already been created.
In addition, it would be very helpful if associated request to either a problem or change had a icon or a character flag that could be displayed on the main request grid. Currently you have to open the request record to see if it is associated with a problem or change. I know Zoho Reports supports this with simple Y/N flag for problems and changes.
Thank You,
Craig Rice