Personal passwords
When the personal password function is available for users, is there any way for an administrator to know if a user have entered any passwords/infomation ? I know personal passwords cannot be shared or transferred ,but when a user, for some reason or another, has to be deleted, it would be nice to know if this user have any password which to user should export, before the account is deleted from PMP. Personal passwords, doesn't show in "user reports" :-(
Intel 7th Gen CPU's
MS have blocked updates (normal Win updates) for these latest CPU based machines running Win7. Having just got my hands on one (HP EliteDesk 800 G3) I threw a patch config at it and get the error Unknown Error. Code : -2145124297 Will this mean Desktop Central wont be able to install updates either? Mark
Windows 10 Delta Update + Service Pack Blue Screen
A partnering company alerted us to the fact that they had bluescreened all their Windows 10 machines. They have WSUS and an additional update management application deploying to their machines. They said this month they deployed the delta + the windows update and blue screened their machines. I don't know if that means they did not reboot in between deploying the udpates plus the delta, but they suggest many people are experiencing the same issue. What I want to know is, does the DTC logic prevent
MS october 2017 patchs - where?
Hi ALL! How i can install all patch from October Patchday from MS ??
Reply to tickets via email
Hi, just wondering if there is a way I can reply to a ticket based on keywords in it's subject, as opposed to the ID number. Thanks! Levi
Risk assessment report
Hi there, could i extract AD risk assessment report for the entire active directory from AdAudit plus? appreciate your help.
Adding Workgroup Computers
I did a recent Desktop Central installation on a network with only three computers. When I added the first computer,The computers in the workgroup were listed and I was able to deploy the agent. Now, I go to add another computer like i did before (SoM->Computers->Add Computer->Select Computers) and i get an error "service not started". ManageEngine is started, and i even followed the instructions to set up the administrator to run the service. Any idea on what service it is referring to?
Reply to
Hi, We have some users that do not like the way SD+ handles email. At the moment when a request comes in it might have say 5 addresses in the to: field. When the team member reply's, they have to manually remove the unwanted addresses if they just want to reply to the original sender. Is there anyway to automatically blank the to and cc fields?? Regards
Change Control Meetings
Hi All, I'm trying to use SDP to process change controls and as a tool for change control meetings. Currently based on what we do, there are too many stages\roles. Is there a way to skip stages\roles completely? really what we need are Planning, Approval, Implement and Close. We are a smaller organization so what i envision is this: Change Requester, Implementer, or mostly going to be the same person. That person will put in whatever changes they are making this week in the planning stage to include,
Sending notification failed.
Hello, For some reason our Sending Email function has today stopped working on one of the installations of ServiceDesk Plus that we have. Email fetching is working fine. It's just the sending of email which isn't working (SMTP). As I mentioned, we have other installations of ServiceDesk Plus running and these are all still working as expected. I have tried amending the SMTP settings to use smtp.googlemail.com and smtp.gmail.com and I have tried ports 25 and 587. After each change I have rebooted
Spam?
Do the forum admins plan on addressing the spam issue?
Average Time to Resolve Query Report
I would like to generate a report that shows the average time to resolve or complete tickets. ideally i would like to have a total or ticket resolved between 0-2, 2-5,5-10 and above 10 hours. I would like to also be able to test the created time period. Can someone assist me. I have a PSQL database example:- Completion time # of Tickets 0-2 1952 2-5 319 5-10 160 > 10 149 Between Aug 1 and Oct 1
Email Reply text - Spacing and Formating - Rich Text Formating
I have some issues with the Rich text formatting when replying to emails. There is some strange behaviour with the spacing of text but isn't always consistent. On the attached email I have added screen shots of the issues I am having. We are using 9.3 Build 9324 but experienced in previous versions as well. Thanks
ServiceDesk Plus MSP - version 9.3- Build - 9302 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.3 - Build - 9302. Please refer the Migration path table available here and upgrade to our latest build 9302. What's new in ServiceDesk Plus - MSP 9302 ? Issues Fixed SDPMSP-10863 - 'Request Type' column is available in column list for All requests module in custom reports for standard edition. SDPMSP-10866 - Unable to scan the windows machine using agent in certain cases. SDPMSP-10889 - Unable to assign group under tasks when associated site
Reporting Request IDs and Support Group Owners
Hi Support, I have a reporting query. Could you please help me to create a MSSQL script to list Request ID's and a combined string of the Support Group names which have owned the Request at any time. I would also like to include a date range within the Where clause. For example Requests logged between '2017-10-01 00:00:00.000' and '2017-10-31 23:59:59.998' E.g. Request ID Support Groups 121122 Support Group 1, Support Group 4 121123 Support Group 1, Support Group 2 121124 Support Group 1, Support
Password manager
Can it be used to manage windows schedule tasks? if yes , how do you add the resource ?
Restoring data
Hi, I am following the instructions on the below link for restoring backed up data. https://www.manageengine.com/products/service-desk/faq-general-modules.html In the instructions, it does not mention anything about a backup file being split into multiple parts yet when I performed the backup, it did just that (see attached). I've ran the restoredata.bat and it asked me to select a file - I have selected part 1 but my question is, will it automatically restore all the following files or do I have
Link Manufacturer with main IT Asset page
Is there an easy way to link or see the manufacturer information on or from the IT Asset page? It doesn't appear in the drop down list of columns to add, nor under the main page when you click on the actual asset. And I don't think it's helpful to have to go into the settings of the Product Name to track it down. Adding this would be of great help, and cut down on clicks or putting additional information in the Product Name.
Version up methood( Is backup and restore possible?)
I am planning SDP version up from 9035 to 9325. Because current Windows Server is 2008(32bit), I think I have to Version up Windows Server to 2016 too. Is it possible to do the version up by the method below. 1. Backup current SDP Database. 2. Format and Insutall Server 2016(64bit) 3. Install 9325. 4. Restore SDP Database. My concern is. Does SDP Database support this backup/restore version up method? Do I need to install 9049, 9100, 9125, 9200 9300 and then 9325? Is it possible to version up from
add data to email alert Appmanager
Hello, as I can add more fields of information, the AppManager is installed as plugins to Opmanager Example Additional information Call to Phone : +xxxxxxxxxx Mail: xxxxxx@xxxx.xx Machine Name XXXXXXX S. O. Linux Date Sat Oct XX XX:XX:XX
Archived Reports
Dear Team, First of all its a hassle generating reports for 2016 because half of it is already archived. Secondly, even if we do collect the data separately the display columns are different or even missing. Why is that?
Separate SD+ queues
How do you create separate help desk queues in SD+
Configurable Subject for SMS Mail ID
My email to SMS engine uses a syntax in the subject for sending SMS. SMS Mail IT ID = [mailbox@domain.com] Subject = [phonenumber] I would love this as a option. i.e. being able to edit the Subject field when also entering a SMS Mail ID. thanks
How can I get all deleted ticket numbers with created time filter
How can I get all deleted ticket numbers with created time filter
vendor details report
hi, just wondering if anyone has a query that shows all the vendor details (name, phone, address etc.)
incorrect time- more than 6 minutes
Hello Can I force a client computer to re-synchronize time against domain controller using Desktop Central? The time is more than 6 minutes off, so Active Directory is not able to correct. thank you Huldar
Prohibited software from Servicedesk to Desktiop Central
Hello, We are managing software licences in ServiceDesk. So in SD i Have all software qualified as prohibited, managed etc. Now, I want desktop central to automatically uninstall the prohibited software. Is there any option to integrate desktop central to load prohibited software info from Servicedesk? Thank You
Status of Windows 10 appx packages in side-loading
HI I found a similar request article last updated over 10 months ago with status 'working on it' but no new information. Can i deploy appx packages in side-loading model on Windows 10 laptops via Desktop Central (not MDM) and if so, how do I do this? KR Steve
Is anyone using ME DC to patch their Windows servers?
And if so, has anyone ever seen the WSUS client and ME DC agree on the exact missing patches? I am using it only for Server Patch scanning at this point, and I have never seen agreement between the 2 solutions.
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ADSelfService Plus now supports single sign-on (SSO) for 90+ apps including Office 365.
Hello, Everyone! We have released a new build of ADSelfService Plus–5506. The highlight of this release is the SSO support for 16 new cloud apps including Office 365, SugarCRM, and more. Highlight: SSO for 90+ cloud apps: Now provide users with one-click access to 16 more cloud apps such as Office 365, SugarCRM, LiveChat, Cisco Meraki, etc., in addition to the already supported 80 apps. Issues fixed: Vulnerability issue when using Google Authenticator. Issue where the login client software is not
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Schedule sync for specified time
How do I set a schedule to sync every 1 day at midnight, like Discover new Resources without having to actually initiate that action at that time. As an example, let's say the current time is 9:30AM and I want to set a schedule to Discover Resources at 12AM each day. The Synchronization interval doesn't allow a specified time of day to be set. If I select 1 Day for the interval and go to the Scheduled Tasks under the Admin panel, the Edit Schedule option is grayed out.
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