Device not monitored
Hi, I recently set up a number of monitors for wireless access points so that we would know if they were up or down. One of them is currently down and I knew this when setting up the alerts but wanted to test how it alerted. Whereas the others are saying 'clear', the one circled in the attachment says 'device not monitored' when you click into it yet on the map it is green as if it is up and pinging. How do I amend this to show that the device is actually down?
automatic resolve and close ticket for a specific category
I have a category like a conference room booking.I want that if some ticket request will come in that category then automatically the ticket should be resolved and closed with a response mail and it should not conflict with other conference room booked timing.
Automatically resolved and close ticket
I have a category like conference room booking.I want that if some ticket request will come for that category then automatically the ticket should be resolved and closed with a response mail. and it should not conflict with other conference room booked timing.
Find out if your Intel system is vulnerable to Intel SA-00086 vulnerability.
Beware! This Thanksgiving, Intel decided to talk turkey about a string of vulnerabilities, Intel SA-00086, that external researchers discovered in their chips. Intel released the Intel SA-00086 detection tool that runs on Windows and Linux systems. But what they don’t provide is a solution to automate the detection for multiple computers. As a system admin it is necessary to run the detection on 1000s of machines in your enterprise network. This can be done in a fraction of seconds with Desktop
ADManager Plus rolls out build 6610
ADManager Plus Build 6610 (November 2017) New feature: Custom Report builder: The new version of ADManager Plus allows you to create Active Directory reports specific to your needs. While creating custom reports, you can Choose specific domains, and OUs for which the report has to be generated. Create reports for any of the objects such as users, groups, computers, and contacts Group the custom reports into different categories. The solution also offers the ability to modify or delete the custom
Technology Check out process
Does service desk plus have a feature where we can have laptops that we check out and check in for temp use for users? I haven't been able to find anything that would satisfy that.
Ensure your company is GDPR compliant using Desktop Central
While companies are working their way towards GDPR compliance, Desktop Central—our very own endpoint management solution—can help you keep your users' PII secure so you can stay GDPR compliant. Manage your servers, desktops, laptops, smartphones, and even tablets, all from one central location and maintain GDPR compliance for long time. Read more: https://www.manageengine.com/products/desktop-central/gdpr.html
Ensure your company is GDPR compliant using Desktop Central
While companies are working their way towards GDPR compliance, Desktop Central—our very own endpoint management solution—can help you keep your users' PII secure so you can stay GDPR compliant. Manage your servers, desktops, laptops, smartphones, and even tablets, all from one central location and maintain GDPR compliance for long time. Read more: https://www.manageengine.com/products/desktop-central/gdpr.html
Ensure your company is GDPR compliant using Desktop Central
While companies are working their way towards GDPR compliance, Desktop Central—our very own endpoint management solution—can help you keep your users' PII secure so you can stay GDPR compliant. Manage your servers, desktops, laptops, smartphones, and even tablets, all from one central location and maintain GDPR compliance for long time. Read more: https://www.manageengine.com/products/desktop-central/gdpr.html
[KB] How do I identify the inactive Office 365 distribution lists in my organization?
As an Exchange admin, you need to know which Office 365 distribution lists are inactive in your organization. A group is deemed inactive if there has been no email activity over a specified period of time. You need to identify inactive distribution groups to: Avoid emails sent to unintended recipients. Prevent hackers from sending malicious emails to a wide range of audience. Clean up your Office 365 environment. Solution: Exchange Reporter Plus offers a comprehensive report on inactive Exchange
Customization SDP
Good Morning I would like to know if it is possible to do some kind of control of hours of a given contract used by customers through the SDP. The idea is that when you reach the number of hours that the customer has contracted, it is not allowed to open a new call, or that a message is sent to the technician who will make the call so that it can go to our sales department. Is it possible to do this type of customization using the free modules or through the acquisition of an advanced module of the
Moving requests from failed VM, cannot run backup
I've had two similar VM failures within a year, one running Windows Server 2008 R2 and another running Windows Server 2012 R2. In both instanced the servers would not boot after some sort of OS corruption. I have the VMs backed up with Veeam, however when I mount the backup it also hangs at boot time. I can mount and restore files though. I've since built a Linux VM running Ubuntu 16.04 and have installed and configured ServiceDesk Plus to my liking. How can I move the completed requests from the
Tickets on ManageEngine
Any reason tickets on Pitstop are immediately closed?
REST API Documentation Access
What privileges does one need in SDP to access the REST API Documentation? It looks to me like one needs to have the SDAdmin Role to have access. Is that correct? I really don't want to make everyone who needs access to that an administrator if I don't have to. Thanks, Dave
Resete id ticket without losing old tickets
Hello, i wanted to know if i can undo the id ticket every year without losing my activated tickets Thank
User based licensing
Hello! I'm looking for some assistance with managing user based licensing in ServiceDesk Plus. To give you an example, I'm trying to record Adobe Team licensing which is user, not machine based. I've created a license agreement for the subscription and then I thought the idea would be to create a named user license for each individual for the product they have been given. However, I create the license, allocate it to a user (while editing the license) and then never see reference to that allocation
One user unable to login to service desk plus
One user unable to login to service desk plus. User is domain authenticated. all other user able to login except this user. This user was able to access earlier but suddenly this happens. Message is bellow Please not that from that PC/Workstation other user able to login. so confirm that there is no issue with workstation, browser & network communication This site can’t be reached The connection was reset. Try: Checking the connection Checking the proxy and the firewall Running Windows Network Diagnostics
Error count WebSphere
I am monitoring IBM WebSphere 7.0 through APM . It trend shows error count more than 100 in my war. But how to find exact error root cause
NIO Port message
Hi, Today we are getting the attached message about NIO Port being changed. Any idea what this is and should I be concerned?
Field and form rules stops working when changing template
Hi, I've noticed that field and form rules stops working if you change template when creating a new incident request even if the template you are changing to has field and form rules. This applies to both requesters and technicians. 1. Start by creating a new request from a template that has field and form rules applied 2. Before adding the request, klick change template and select another template with field and form rules 3. Now all field and form rules are bypassed. SDP 9327, MSSQL
Custom SMS provider V9.3 Build 9329
i upgrade to version:9.3 Build 9329, i need to add my playsms server to service desk, is there is i guide for the required parameters .
Approver Inquiry
Can there be a setup where the request approver can inquire more details or ask questions to the service requester before he/she approves the request instead of rejecting the request?
Community Tab No Longer Working
Since sometime last week, when I click on the community tab I get the following error: Unable to process your request. Please check the URL. Go to Home We have not performed any recent updates to the system. We see this error in Chrome and Internet Explorer Is any one else seeing this as well? Using SDP 9326 / MSSQL
SMS gateway API "playsms"
can i integrate service desk plus with any SMS gateway API, i'm asking because the service desk have only 3 provider built in the admin page. i need to ingrate with playSMS
Request group assignation time query
Can you please assist to make this query usable under SD+ 9307? SELECT "wo"."WORKORDERID" AS "Request ID", "icd"."NAME" AS "Item", "wo"."TITLE" AS "Subject", "rtdef"."NAME" AS "Request Type", "std"."STATUSNAME" AS "Request Status", dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + ((wo.createdtime/1000) + 3600),'1970-01-01 00:00:00') "Created Time", dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + ((woh.OPERATIONTIME/1000) + 3600),'1970-01-01 00:00:00') "Assignation Time", (woh.OPERATIONTIME - WO.CREATEDTIME)/1000
Request Catalog - new issue form issue
On the self server portal site we are having an issue where a service requests form details are being displayed when opening a new issue. We have the option 'combine service and incident templates' disabled under General -> Self Server settings. If we click on the 'Report an Issue' it opens a blank incident template -- screenshot 1 (expected behaviour) If we click on 'New Issue' a blank incident template appears but another forms description is displayed - screenshot 2 (not expected) The form description
Custom View
I am working on building a custom view, the issue I have is that I am getting these "system" tickets that I have no access too coming up and cannot find a filter to make them go away. I cannot "see" the filters for the built in ones to compare. Any help would be appreciated.
Desktop Central updating SDP- Various Updating Issues
I am currently running SDP v9 and Desktop central v 8. I have deployed DC agents to all machines however I have 3 issues: 1. Not all devices are being imported into SDP from DC . If I add new devices these do seem to import however devices which were added some time ago appear to be missing from SDP. SDP shows 382 devices and DC 506 devices. 2. The device model is not being imported into SDP from DC (However DC displays the device model) 3. Lenovo model is not displaying the model name e.g. Lenovo E32
Microsoft Exchange Logging
Dear Support, can I have some kind of monitoring/reporitng of Microsoft Exchange with Evenlog Analyzer? Thanks and regards, M.
Need report on a technicians using a license
We are trying to manage our license usage and I'm having a bit of trouble getting a report on technicians who are using a license. I can't seem to find which field in the database indicates this. I have several technicians built for notification purposes only and have occasionally disabled the login for a technician that doesn't use the system much when bringing on a new tech. I need to get an accurate report on that.
The request do not open on the replacement engineer
Good day, the request do not open on the replacement engineer. The engineer goes on vacation, puts the substitution in the calendar, his the requests in the status of awaiting response. The user responds to the request, but it is not transferred to a replacement engineer, the request is opening to the engineer, who is on vacation. How to fix this problem? PS. If i want to appoint the request for the engineer who is on vacation, the system automatically substitutes the replacement engineer. Sevice
[KB] Set up Office 365 Outlook as mail server in O365 Manager Plus
O365 Manager Plus allows you to configure Office 365 as the SMTP server to send real-time alerts, scheduled reports, license expiration reminders and product downtime notifications to multiple admin mailboxes. Steps to set up Office 365 Outlook as mail server in O365 Manager Plus Login to O365 Manager Plus. Go to Admin tab. Select General Settings-->Mail Server in the left pane. Enter smtp.office365.com in the Mail Server field and 587 in the Mail Port field. In the From Address field, enter the
Windows 10 Support for Profile Paths
We use ADManager Plus extensively and are now looking to migrate to Windows 10 from Windows 7. We know that the profiles between Windows 7 and 10 are not compatible. V2 for Windows 7 and V6 for Windows 10. If we provision users using ADManager Plus will it be able to create a V6 profile directory? It currently does a V2 or Windows 7 but I can't see an option to tell it to create a v6 directory.
3 Helpdesk KPIs to improve request resolution rates
"Why do I have so many open tickets?" If you're a helpdesk manager, you've probably asked yourself this question a dozen times. Well, we don't have a magic trick to cut down your ticket count overnight, but we have a few tricks that can help you figure out how to keep your ticket resolution time short. Keep the net ticket in-flow under control Tracking the net ticket inflow can give you a clear picture of the efficiency of your helpdesk. A comparison report mapping incoming tickets against closed
OS Deploy to HP Prodesk G4 really slow
Usually our images are installed within a few minutes but our latest batch of HP PC's (Prodesk G4 SFF) are taking around 6 hours to build. BIOS etc look ok and NIC is connecting at 1Gb, anyone else use these PC's and have similar issues?
Help with Business Rules
I need assistance with Business Rules module. I have created a rule for a specific kind of tickets and cannot get it to run as I would like to... actually, nothing happens with the ticket. I have tested to enable Turn on cascade execution and Override request values with Business Rule values with no luck - the ticket will still end up in our default view and not addressed to correct technician. Please have a look in the attached screendump. Best regards, Per Hillerström Carlanderska Sjukhuset
Free Webinar on Enterprise Service Management
Hi All, As you all know, we launched the enterprise service management feature on Oct 31. Using this feature, you will be able to instantly create service desk instances for all your business functions. Extend the benefits of ITSM best practices and workflows to other non-IT departments like HR, facilities, travel etc. If you haven't tried the feature already, To get started, log-in to your ServiceDesk Plus Cloud account and click on “ESM Directory” at the top right corner of your ServiceDesk
Notification to technician when request is unpicked
Hi, We have enabled "Send notification to technician(s) when a request in this group is left unpicked." in our support groups but it does not seem to work at all. Anything I have missed? We do not experience any issue with "Send notification to group technician(s) when a new request is added to this group." BR, Per
Patch Vulnerability DB Report
DC is scheduled to update the patch vulnerability DB daily and email a report. This is great. Is there a way to have the report only show information relevant to our inventory? We do not have any Linux or Mac devices so I don't really need to know there is a new patch for these devices. Same with software we do not use. Today's report shows there is a new patch for Blue Jeans. We do not use Blue Jeans so I don't need to know there is a new patch. Thanks for the help.
v9324, the custom_style.css won't load in the admin view
Hi there, with version 9324, the custom_style.css won't load in the admin view, all other views are OK. Is that correct, or a bug? Thanks for any help here. StefanS
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