Auto Disenroll
We have several users that have enrolled, but when they go to unlock their account or change their password, they get a User Must Enroll message. We have verified cases of this from our helpdesk. Has anyone run into this? Is it possible that it's a license issue where we've exceeded out license? Is it possible that the system is disenrolling users on it's own? Is it possible to get a disenrolled users report?
Integrate ADSelfService Plus with IIS?
Is there a way to integrate ADSelfService Plus with IIS? Typically we use host headers on all our external sites and I can't find a way to do that natively within ADSSP. If it is not possible, how can I change the IP address that ADSelfService Plus uses? I found an old post from 2009 with instructions but they were for an older build and were fairly confusing. Any ideas?
Ensure that application is installed
Hello, Is that possible to create a group of users/computers and assign application that must be installed on them? I know it`s possible to create a configuration for a group, and once PC is added to the group -> Configuration will be applied. But what if someone uninstall this app? Is there a way to force Desktop Central to install it again after it found that the application has been uninstalled? Thank You
How to extract Private Key from PKCS 12 (Pfx/P12)
Unlike the Public Key which is visible in the Certificate Details page, the private key wont be visible and can't be downloaded directly. To download that in a readable format or as a text file follow the steps below, Download and install OpenSSL in your Windows or Linux machine, https://www.xolphin.com/support/ssl/OpenSSL/OpenSSL_-_Installation_under_Windows Once the installation is complete , place the p12 or pfx file in OpenSSL\bin path and execute the below command, openssl pkcs12 -in filename.p12
[Tips and Tricks] - How to bulk enroll Duo Security-enabled users for password self-service?
Enrollment is the only task that has to be completed before users can start enjoying the benefits of ADSelfService Plus password self-service. But many a time, administrators might have to constantly shoot out reminders urging users to enroll. Or much worse, they could be pushed to the extent of taking it head-on by enrolling all their users themselves, one at a time! The glad news is that we’ve got just what is needed to wade through all this trouble. ADSelfService Plus allows administrators the
Scripts do not run when changing template
We are current running Version and Build: 9.2 Build 9221, however we have a test environment in 9.3 Build 9326 There seems to be a major difference in the way Field and Form rule scripts are executed in 9.3 compared to 9.2 To illustrate, I added a script that pops up an alert saying "hello" in one of our templates: In 9.2: Create New Incident. By default the Defaul Template appears. The script is not present in this, so nothing is expected to occur: Next I switch to the template with the script.
Required Best Practice for Windows Endpoint Patching.
Hi Team, Hope you guys doing good. Recently we gone through Audit & caught up in windows patching. It seems our device was not properly compliance. Currently we are using desktop central to pushed patches on endpoints. required your suggestion to create best Windows endpoint patching practice. Currently we used automatic scheduled deployment utility in DC, but systems are not properly patched up. For remote users we also enable NATING on DC server to access remote agent, but it wont work as usual.
System Log Viewer Maintenance
Looking for a way to delete/maintain the system log viewer, I currently have over 3.3 million entries and it will take several hours to delete 250 at the time(max number of entries able to select). I tried clicking on "Delete All" and a few times crashed the server and the last time, seemed to be working but after several hours did not delete any record and system was unresponsive during this time. is there any other way to maintain or manual way to delete this log? ManageEngine ServiceDesk Plus
ServicePack 12.30.30
Hi, I found in this documentation http://help.opmanager.com/read-me information about Build No - 123030 - November 28, 2017, but I can't found service pack on this page https://www.manageengine.com/network-monitoring/service-packs.html How can I get latest service pack with build 123030 ?
Other HelpDesk solutions integration
Good day! We need to integrate several helpdesk systems. We will use ServiceDesk Plus on our side, our partners have other helpdesk systems. All of them are able to use rest-api. We need to transfer incidents between our ServiceDesk Plus and the helpdesk systems of our partners. When performing actions with incidents in our ServiceDesk Plus, it is necessary to perform automatic rest-requests to transfer data to our partners' helpdesk systems. From the documentation it is clear that I must use the
What's Next - SDPOndemand
Hello guys, The last year we have seen a whole lot of changes to SDPOndemand - all in all: a good progression is made. Currently looking at the Roadmap @https://www.manageengine.com/products/service-desk/help/adminguide/roadmap.html makes me wonder what is coming up next now? What i'm looking at now is a strict list of bigger and smaller changes/additions/improvements, but what is the vision of ME in regards to SDPOndemand for let's say year 2018? Various things could be happening ( just some examples):
Upgrade Problem
Hello, I will upgrade from Netflow Analyzer Essential 9.7 Build 9700 to 9.8 on OpenSuse Leap 42.3. When I start UpdateManager.sh I get following error messages: Path : /usr/lib64/jvm/java-1.8.0-openjdk-1.8.0/jre/../conf/netflow/nfa.properties Cant able to get Protocol = java.io.FileNotFoundException: /usr/lib64/jvm/java-1.8.0-openjdk-1.8.0/jre/../conf/netflow/nfa.properties (Datei oder Verzeichnis nicht gefunden) PORT FILE IS = /home/ManageEngine/NetFlow/bin/../conf/server.xml-------IS EXISTS ===
Merging requests
Merging is logically intended for same contact, two tickets. it is supposed to preserve all information in description, resolution, time entry........but in reality information from one request will be lost, the same as deleting one request. I didn't figure out which one, first or second.
Free NetFlow Analyzer Training: Register now to learn on effective bandwidth mgmt.
Hi there, Network administrators have a lot on their plates. They've multiple tasks in hand and need to be available 24*7 to allow smooth access to business-critical applications in the network. While asking ourselves what we could do to make your job as a network administrator a little easier, we are here with a two-part training to enhance your knowledge on effective bandwidth management with NetFlow Analyzer. Register now for this free training scheduled on December 6 and 13, 2017 at 11.30 am
Total number of requestors allowed in the system?
Is there a limit to the number of requestors the system will allow? I know that there are for assets and technicians - which makes sense. But, are you limited anywhere to the number of requestors (those you can log tickets against) in the system? And as a follow-up, assuming there is a fairly large number to this question, is there a limit to the number of requesters that would actually be allowed to access the system (to either check on a ticket or solution)? Thank you.
Login screen SDP + Domain
Hello, why the login screen of ServiceDesk Plus is today in the upper left corner of the browser and not in the middle? and why it does not show our domain by default like always??
deletion of requests
hi, it is possible to delete requests. But is this only as administrator? Second question. is it possible to see in a log file that a request has been deleted ? If yes, where is this log located?
Problema al desplegar tarea mediante Desktop Central
Hola, Al intentar deplegar una tarea mediante desktop central, de vez en cuando, me aparece el siguiente error: La ruta de acceso especificada se está usando en un sustituto. El instalador y scripts del deploy está ubicado en una cabina (NetApp). ¿Alguna pista de lo que puede suceder? Gracias
Auto Close Feature
I want to know if I can set the business rules to close a request automatically when a requester has not given a reply within amount of days irrespective when it is on-hold or open Similar to What Zendesk offers with the 'Bump-Solve' feature
REST API not working?
Since the last windowsupdate batch we are having problems with the RESTAPI. When I enter the following URL: https://sdplus.local/sdpapi/request/286618/ I get an error like this: This XML file does not appear to have any style information associated with it. The document tree is shown below. <API version="1.0"> <response> <operation name=""> <result> <status>Failed</status> <message>Error when performing - null - null</message> </result> </operation> </response> </API> In server out-logfile I can
Self Service Portal - what is it and where is it?
A few questions about the self service portal: Is this portal available to people who aren't logged in? I.e available to the public to browse? If it's public access, whats the URL to access it? And where can I configure it per instance, I've been reading about widgets, but I cant find any of this.
Self Service Portal
A few questions about the self service portal: Is it available to users who aren't logged in? i.e can the public view FAQ's If it's public access, whats the URL? How do I configure it per instance?
Requester Report Access
Can a requester have access for the creation or generation of reports?
Automatic O365 Manager Plus license management feature released with build - 4113
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus - 4113. This build brings automatic O365 Manager Plus license management feature. New Feature: Automatic O365 Manager Plus license management: Enable tenant-based schedulers to automate O365 Manager Plus license management. Customize your schedulers to manage and unmanage selected users using advanced filters. How to update? Update using service pack. New to O365 Manager Plus? Download the fully-functional
Add username to an incident
When creating an incidient I get some information about the requester: Posistion, Department and Phone number. Can I add an additional field (UserName=Windows login) to the fields that are showing?
Access to android APP
Hi, I am using free version with two techs. One tech have a normal login, the other has to be the administrator login, because when I try to add a new login it gives message of 2 techs already in use. That's not a problem for me, but it creates another that I wish you can answer me. I want to access to SD with mobile app, and for that I have to create an API key, for the normal user I can, but to the admin there´s no option to do that so I cannot login to the APP with the admin account. It's possible
How to consider collaborators' time in reports?
Good evening, dear community. Writing to you from Russia. Our company have ManageEngine HelpDesk. (If what ServiceDesk NOT PLUS (No servicedesk in categories)) System admins receive a salary directly proportional to the number of applications of Users. But there is a problem. Let's say SuperDirector wants to open a new office. He writes to HelpDesk. First the application is accepted by a manager, who buys equipment. Then he redirects an application to a man who buys a PC/Keyboard. And then this
Initial installation of ServiceDesk Plus
Hello I am brand new to this and about to get started. I am looking for any documentation as to best practices on installation. VM, Non VM, roles, features and services, ect. Small operation with me as the only user and about 44 workstations and a dozen phones.
Planned maintenance of our Europe Data Center
Dear Customers, As a part of our annual infrastructure maintenance at our Europe Data Center, we will be switching our apps from the Primary to Secondary data center on 26th November, 2017 and back to the Primary data center on 3rd December, 2017. We will switch apps between data centers during non-business hours. While we carry out this switching, ServiceDesk Plus OnDemand will continue to be operational. We do not expect any major interruption and you should be able to continue using ServiceDesk
Dashboard column problem
Hi, My older version opmanager (11.6) had 4 columns, but new version have 2 columns. how i can do 4 columns for dashboard screen. I need monitoring real time traffics of ınterfaces. i have 12 + interfaces
Server Restart Alert
Hi, If i restart the server, i am getting too many alerts like interfaces down, but how i can get its a warm restart alert from opmanager? Thanks, Ramesh
Monthly Report
Dear, I need a monthly report. Mysql
Agent Installed remark colouring
I may already know the answer to this but why is the remarks for agent installs somethings red and sometimes black. See attached. I suspect the red remark means the device requires a restart but I'm not sure.
Reporting on Dynamic custom group
I wish to run the 'Vulnerable System Report' but only reporting on a group of computer names based on the computer naming convention. The report both when running or trying to schedule to run only allows a static custom group and not dynamic custom group or event just filtering the results. I don't wish to use a static group as new devices could be missed. Is it possible to run this report only for computers starting with a set naming convention such as NWAST NWASR NWASI
Having trouble getting NCM to apply credentials to 4507R+E w/ Sup 7L-E. Credentials manager always fails telling me to specify a prompt.
I can discover the device just fine, but am having issues with NCM applying credentials. Since OpManager finds it as a CatOS device I am not able to specify SNMP as the management method for managing configs. When I log in to the switch via SSH I am dumped into enable mode by default. I do not have to enter an enable password. This dialog confuses the heck out of me. My process: SSH to management IP. I'm prompted with the following: login as: password: After entering username and password I am placed
What's the difference between "Not Approved" and "Declined" patches
I see a handful of patches with a status of "not approved". I have not declined those patches. How did they get that status?
Issue deploy
Sometimes when i have doing a deploy a I get next issue: The specified path is being used in a substitute ¿Any idea of this issue?
Customizatizable Technician Home Screen
We would like to customize the technician home screen to provide relevant links and other information (i.e. widgets) that are more useful to our organization.
[KB] Configure Log Forwarder in O365 Manager Plus
O365 Manager Plus' Log Forwarder' option allows you to forward Office 365 audit logs to an external SIEM product or to a Syslog server. Forwarding logs to Syslog Server: Syslog is the event logging service in unix systems.You may also use this setting to forward logs to your SIEM's UDP or TCP receiver. Configuring a Syslog Server: Syslog daemon runs in UDP port 514 by default. The default settings can be modified in the Syslog server's path configurationfile/etc/syslog.conf. Remember to restart Syslog
Foward request and forward buttons
Hi, How is the foward request and foward functions intented to work in the mail conversations? If I respond to a requester and then chose "forward request" i get the previous content in the mail that i sent automatically inserted in the new mail. But if I try to forward a requesters response I don't automatically get the content from the requesters mail inserted. I have to manually copy and paste it to the mail that I'm trying to forward. Regards, Alexander Nordin Region Halland
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