Trigger on sending e-mail
Hello guys,
Wondering about a scenario, but cannot find if this would be possible. Is it possible to:
- With e-mail forward or e-mail reply in a ticket (on the actual send), to automatically set the ticket on hold for 7 days (so it re-appears after 7 days)?
Is this possible please?
Would be awesome.
Wondering about a scenario, but cannot find if this would be possible. Is it possible to:
- With e-mail forward or e-mail reply in a ticket (on the actual send), to automatically set the ticket on hold for 7 days (so it re-appears after 7 days)?
Is this possible please?
Would be awesome.
Topic Participants
Sven
Sriram K.S
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