User unable to login to the portal
Hi all, Please assist, User is getting "You are not a registered organization user" error when she tries to login to the system. I have checked if she is enabled to login and yes she is but she is getting the error. Not sure if we have reached the login count on our OnDemand account, the admin email address is cjardim@growthpoint.co.za.
Deleted main technician with org admin privilege access
I accidentally deleted my access as the main technician and have lost all administrative access. Are you able to help reinstall my status ?
VM info, Services, and some other info are not displaying after discover a VM
Hello vCenter is added but for every VM that is newly created, information is incomplete. but when we add that vm manually as a separate machine it shows complete data. WMI monitors are working after discovery buy snmp is only working when manually added. vcenter and VM are ping by name and IP and there is no DNS issue. what is the problem?
Get free GDPR resources!
Hello! The most talked about compliance mandate, the GDPR, is finally here. Check out our exclusiveGDPR resources zone and get all the information that you need. Read our exclusive GDPR handbook to know how this compliance will affect your business. Are you a security professional? Learn the five steps to ensure GDPR compliance. Looking for a tool to prove your GDPR compliance? Check out how Log360 can help you. Running into issues with the GDPR adoption? Feel free to leave a comment and
Importing content of pick list
Hi, is there a way to automatically import (e.g. via data base) pick list items? Pick list as incident additional fields. Thanks
PMP won't start after Microsoft patching
I patched our PMP app server and SQL server this morning. After patching PMP service is running but tray icon says "web console will be available only when PMP server is running". high availability server pair at our DR site is running, so people can use that until this is resolved.
Safe storage of other secrets apart from Password
Hi. Does anybody know whether Password Manager Pro is capable of securely storing secrets apart from an account password ? For example, take an AppleID which has a Password as well as 3 Identity questions which Apple uses to validate the identity of the user. Ideally we would like to protect access not only to the password, but also the answers to the identity questions. It would be great if Password Manager Pro had this capability.
Password Manager Pro New Upgrade Pack Available - 9701
Hi, Password Manager Pro 9701 has been released and is now available for downloading. This build introduces a new system role in Password Manager Pro, named "Privileged Administrators". A privileged administrator will have the same capabilities as an administrator. Besides, they'll also have the privilege to configure privacy and security controls available under Privacy Settings, IP Restrictions, and Emergency Measures in the Admin tab. Password Manager Pro now also allows its users to switch
O365 Manager Plus latest build 4207 released!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus - 4207. Highlight: Monitor background job status: Users can now view the status of background jobs like report generation, mailbox/user management, report scheduling and more. Bug fix: Issue face while generating Messaged by Subject has been fixed. How to Update? Update using service pack. New to O365 Manager Plus? Download the fully-functional free trial now. Regards, O365 Manager Plus Team Email: support@o365managerplus.com
Greet us at ITOM Seminar 2018!
Get ready, South Africa. The next leg of ManageEngine's IT operations management (ITOM) seminars is all set to take place in Johannesburg on July 5, 2018. With the fast-paced growth of IT sector, even the smallest delay in application response time can lose you customers. Today, IT operations and DevOps teams are facing variety of challenges in implementing a coherent monitoring strategy. So, applications monitoring has become more important than ever. This is precisely why we're offering training focused
[Contest alert] Log360 product pro challenge
Hello everyone, It's contest time! We're excited to announce our first ever contest on this forum, the "Log360 product pro" challenge. Over the last several weeks, we collected the questions that you all frequently asked us, and answered them right here in our community. You can find all of the posts (linked below) on our EventLog Analyzer forum. So if you were paying attention, it's time to prove what a pro you are, and stand a chance to be one of our three lucky winners who win a $25 Amazon gift
Incident template with pre-filled worklog
consider the following scenario: (and every IT Service desk person will know what I'm talking about) User calls because account is locked out. 1. Record user's info. 2. Unlock user's account. 3. Verify user has logged in successfully. Now, create incident request via template (in our case we have an Account Locked Out template). In SDP you have 2 choices: Worklog mandatory or Worklog NOT mandatory. Since we chose to have worklog mandatory, we would like the ability to include a prefilled worklog
Tableau connection to PGSQL
We are trying to connect to our PGSQL database with Tableau. Has anyone one done this before?
Desktop Central MSP 10.0.218 Agent install
Hi, I am trying to push the agent to PC's using the new Scope of Management feature. As we moved from the non MSP version to MSP, some of the PC's still have the old agent installed. Will the SoM install remove the old version or will that have to be done manually? Thanks Tim
Desktop central server 10.0.0.218 failed during upgrade to 10.0.0.236
Dear Team, We are using desktop central 10.0.0.218 and wanted to upgrade to 10.0.0.236. During the upgrade process the server got rebooting due to other application and now the desktop central server service is not getting started. And even not allowing me to upgrade again. Please help me to fix it
MSP vs Standard version
Does anyone have experience using both versions of Desktop Central? Is there a functional difference in the MSP version that makes it better for MSPs when compared to the standard version?
Changing Role for User Back to Password User
Im trying to downgrade a user back to Password User from Password Admin but I cannot. I figure I need to transfer any owned passwords to someone else but when I click on "Transfer Ownership" nothing happens. So how can I get the user back to Password User?
Automate user onboarding Tasks and password resets
Hello Is there a way TO AUTOMATE USER CREATION PROCESS from Servicedesk Plus and also password resets?
Create Request by Calls - VoIP
Hi Team, The ServiceDesk Plus MSP application has the function of creating a request for IP telephony calls. It would be great to have the function in SD, other SD competences have the function of creating requests for calls, today companies have VoIP in all their facilities. regards Camila Duarte Security SRL
Hide Close option from list view of Requests
Hi, it's possible in Service Desk Plus (9.4) to hide the "Close" button on Request list view? We would like to mantain the possibility of close the request from full view of a single request, but not from list view. Thank you.
The ManageEngine ADSelfService Plus service terminated with service-specific error %%-1.
Hi There I have self service setup on a server changed the port to 80. installed the app as a service, change the login to a domain admins account. When I start the service I get The ManageEngine ADSelfService Plus service terminated with service-specific error %%-1. I can login though. ANy ideas why this is crashing or not working?
ADSelfService Plus - Redirect HTTP to HTTPS
Hello - We're running v5.5, build 5521. We've successfully enabled SSL to port 443. So, accessing https://ad.mydomain.com takes users to the SSL enabled version of the login page. The way I understood it, once SSL was enabled, any HTTP requests should automatically forward to HTTPS. But, that doesn't seem to be the case for us. If a user enters either ad.mydomain.com or http://ad.mydomain.com, it takes them to a non-secure version of the site. In server.xml, the line begining <Connector URIEncoding...
Mobile - Password Reset Screen Customization
Does anyone know a way (or the correct way) to customize the Password Reset screen on the mobile app? We're wanting to include a line for password restrictions (like - Use 3 of 4 items listed: Upper, Lower, Number, Special characters). Thanks for any thoughts or workarounds/hacks.
Agent slowing down computers?
Is anyone else noticing this? I have a few people that have complained of intermittent freezing. When I check DesktopCentral, the last contact time is usually right around the time they were experiencing the freezing.
Limiting Technician Login Timeout
Security seems like a good place to post this. It doesn't seem secure to allow technicians to disable their login timeout, without designing an administrative override.
Search for share tickets
How can I research for tickets that have been share with me
"Windows 10 Pro for Workstations" OS is recognised as Windows 10 Beta (x64)
Hi, cloud it be, that DC has a problem with the detection of the OS "Windows 10 Pro for Workstations"? On our new Dell Precision Workstation "Windows 10 Pro for Workstations" is shown as "Windows 10 Beta (x64)" in the System Details.
Request Closing Rules do not affect Service Catalog items
Under our Request Closing Rules, we have the fields Impact, Request Type and Priority selected. These are also mandatory fields when creating requests. This all works fine, however I've noticed that requests raised via the Service Catalog can be closed without completing these. I assumed that Request Closing Rules controlled this, but it doesn't. Is there another area that controls this for Service Catalog items?
ServiceDesk Plus 9411 Released
Dear Users, SDP 9411 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9411 SD-71715 : When multiple users access Incident templates or service catalog and its templates at the same time, application fails to create corresponding cache for these operation. This in-turn causes crash issue. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Red-card your storage issues! Attend our free webinar.
Hi there, OpManager's storage monitoring add-on is here, and it's loaded with features including RAID monitoring, tape library management, storage area network (SAN) monitoring, and Fiber Channel (FC) switch management. On July 26th, we'll be hosting a free webinar where we'll discuss the importance of storage monitoring and how this add-on can make storage management easier for you. Date: 26th July, 2018 | When: 11.30 AM EDT | Where: Online Join us and learn about: The basics on storage solutions.
How do I pass the SOX compliance audit using Exchange Reporter Plus?
A few weeks back, we discussed how Exchange Reporter Plus helps you comply with various regulatory mandates. There are several industry regulations on messaging compliance that you need to adhere to, to ensure your email data is secure. What is the Sarbanes-Oxley Act (SOX)? SOX primarily deals with the protection of financial information. It doesn't directly refer to emails, but you still need to ensure that an email containing financial data is transferred securely. Some requirements of SOX include:
create change from service request including resource value
Hello Community, i Created some service request template with resource form. when i tested if i was able to create a change from service request with this template , i ran into this issue : No value of the resource section (seem to be named Asset Details when runnning the form) were copied to the change request. how can i add these value's from resources into my change request ? Regards, Martin
SDP service down
We are using SDP 8.1.0 Build 8107 , we have recently migrated from windows 2003 32 bit to windows server 2008 Sp1 32bit server. on windows 2008 standard SP1 32 bit hdms service down frequently some time once in a day, or twice in a day. Please guide what to do
SDP service down frequently
We are using SDP 8.1.0 Build 8107 , we have recently migrated from windows 2003 32 bit to windows server 2008 Sp1 32bit server. on windows 2008 standard SP1 32 bit hdms service down frequently some time once in a day, or twice in a day. Please guide what to do
How do I get the API to return JSON
When using apidoc to test the API, it always returns JSON. When I use the exact same url/query, it returns XML. Why? eg) https://<server>/sdpapi/request/126303?OPERATION_NAME=GET_REQUEST
Add attachments to resolutions through API?
I have been working with the API on and off for about 6 months now. I'm looking to add an attachment to the resolution (like you can through the gui) via the api. Are there any examples of doing this I can look at? I can successfully manipulate attachments to requests themselves, but I'm unsure how to specify that they're for the request resolution.
Custom views "contains" criteria
Hi, When creating a custom view in SDP and selecting for example "Requester" or "Technician" and then the criteria "Contains", shouldn't you be presented with a text field instead of a pick list? SDP 9335 and MSSQL Regards, Alexander Nordin Region Halland
Change Password Manager Pro Login screen
Hi, I want to change my Login background picture and delete the color layer over the background.
Filter Requests by Request ID on the Requests Module table
How do I quickly filter the list on the Requests Module using a list of Request ID? I want to also have the ability to export the list to .xlsx format and the Request ID on the exported file should be linked to the Request details. I am looking for something similar to Service-Now's List View Filter named: Is One Of
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Perform more than just handling tickets on ServiceNow! Join us for a free webinar to learn how to get started with Desktop Central's new ServiceNow add-on. Date & Time: July 27th at 11:00am EDT Seats are limited, Register now: https://goo.gl/TiW2cz Better Help Desk software, Better business, a happier you!
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