Remote Desktop Management goes cloud!
We are super excited to announce the launch of Remote Access Plus on-demand. You can now troubleshoot your Windows, Mac and Linux computers anywhere, anytime! Why go for a cloud based remote access solution? As an IT administrator, you'll have to deal with a fair share of troubleshooting requests. Let's be honest - you have better things to do with your time than spending it running around resolving troubleshooting tickets. Remote Access Plus cloud cuts down the time and effort spent over server
Outgoing in-reply-to
Hi, I've been digging a bit on this before, but as the problem is getting bigger for us I figured I'd make another try on the forum, see if there's any chance of a fix. When we're replying to a mail through Servicedesk the 'in-reply-to' field is filled with an email address, rather than the message ID it's replying to as the field is there for. The e-mail in that field might be due to us running multiple alias on the mailbox we have connected to the Servicedesk, as a fresh and clean install with
Unable to scan Linux clients: "Data storage error occurred while populating asset data"
Hello, I have Desktop Central 10.0.310 free edition managing 25 computers (11 x Windows 10 Pro, rest Ubuntu 18.04LTS). I can monitor the Windows computers fully, but I am unable to scan the Linux hosts: ""Data storage error occurred while populating asset data" Ports on the servers are open, no firewall is on the clients: all machines are in an Active Directory domain; agents are installed, credentials are correct. I have found this old post https://pitstop.manageengine.com/portal/community/topic/testing-desktop-central-agent-scanning-fails-error-data-storage-error-occurred-while-populating-asset-data-scanning-failed
NCM - Configuration Change Detection Stopped working (12.3.219)
Hello, I recently updated OpManager to 12.3.219. Since the update, my real-time configuration change email notifications and alerts have stopped. I checked my device configurations and even re-enabled change detection under the NCM module for all devices managed under NCM. The only time I seem to get the alerts is after going into NCM and re-enabling change detection. Otherwise, no emails or alerts come in. Any help is appreciated! Cisco devices are configured with to following: ! logging on logging
Query Report
I need some assistance creating a Query Report it will need to contain the following: Request ID Requester Category Subcategory Group Technician description resolution Created Time Completed time Is is possible to do it for a specific site only as well?
Sorry an error has occurred on ManageEngine ServiceDesk Plus
Hello, We are getting "Sorry an error has occurred" when we try to edit the custom views and try to save. This issue has been escalated to ManageEngine support (Request ID :##7509352##), but we haven't received any update. Regards, Satheesh
How to schedule a PM request for last day of every month
Hello, I need to plan a PM APPLICATION for the last day of each month. I have a question, considering that the date of the last day of the month depends on the month in question and it can be 30,31,28 / 29, what do I choose in the every month Schedule option? Thank's in advance for answers
Notification to requester not working
Hello, I'm currently testing the solution for my company and I have this issue: - When a requester open a ticket he doesn't receive any notification by email. - The option "Send notification to requester" is active inside my notification rules - This functionality is mandatory for me. Do I only have to active the option ? Did I miss something ? Thanks :)
Patches labelled 'Preview of' and 'Description of preview of' ?
I see a number of missing patches on our systems labelled 'Preview of ...' and 'Description of ...' or 'Description of preview of ...'. Are these actual patches or just information about patches. ? I can't decide which.
MDM not controlling settings on motorola g5 plus
We have a problem with this model of phone because 1. desktop central is not controlling completly the settings on this phone 2. is creating a playstore for work and playstore for personal and when you install any app using personal playstore is not detected by desktop central
Enrollment URL for Apple devices
Hi Team Is still available the possibility to enroll an apple device with enrollment URL? I have an issue with one iPad, after the profile setup the MDM webpage show me this message "Device enrollment failed. Contact System Administrator to complete enrollment device" and on the MDM it show me this Desktop Central is unable to reach the APNs. I checked on my firewall the port 5223, as the KB said, but it's already opened. Thank you Stefano
MDM for Surface Hub
Can a remotely manage a Microsoft Sureface Hub using Desktop Central MDM?
iPhone not communicating with MDM since April.
Our iPhones stopping communicating with MDM in April. All the setting appear to be correct but the inventory scans are not working. The app on the phone appears to be talking to the MDM server as the app catalog is showing the corrects apps. Thanks Mike
Best way to setup a Samsung Sx mobile as a BYOD to manage it with MDM?
Hi, I'm testing the MDM. Now I have a Samsung S5 that I would like to manage with MDM as a BYOD. To separate private and business data and apps. Starting situation is: * S5 is factory reset * I add a google account (private account) * Then I enrolled the device as an android->Samsung->personal device (installing mdm app, qr code .....) * Then the Google AfW Account was added to the device. But it looks like, that the data/ apps from AfW Account aren't isolate from the private space. And I don't have
AppConfig support for Android App
Hi, Right now i am exploring manage engine MDM tool. I am trying to create an enterprise android app and also wants to enable AppConfig Security feature in my application. Also manage engine is a member of appconfig community.(https://www.appconfig.org/android/) But i am not getting proper tutorial , what should i do to enable AppConfig in my android application.Do i have to write any code to enable it or MDM automatically takes care of that ? Can you please tell me steps how to do it ?
Microsoft Patch Tuesday November 2018: Everything you need to know
Microsoft has announced its Patch Tuesday updates for November, which contains patches for 64 vulnerabilities, 12 of which are rated critical. it also has patched ALPC along with a couple of publicly disclosed vulnerabilities. Here are the complete details: New Security Bulletins : 2018-11 Security Update for Adobe Flash Player for Windows (KB4467694) 2018-11 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4467703) 2018-11 Security Only Quality Update for Windows Server
Microsoft Patch Tuesday November 2018: Everything you need to know
Microsoft has announced its Patch Tuesday updates for November, which contains patches for 64 vulnerabilities, 12 of which are rated critical. it also has patched ALPC along with a couple of publicly disclosed vulnerabilities. Here are the complete details: New Security Bulletins : 2018-11 Security Update for Adobe Flash Player for Windows (KB4467694) 2018-11 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4467703) 2018-11 Security Only Quality Update for Windows Server
Autofill doen't work (Firefox only) when user have personnal password
Hello, PMP version 9800 We found a bug with Firefox extension (1.1.0.6) on Firefox versions 60.3.0esr and latest version. If a user have personnal passwords then autofill doesn't work. To reproduce this bug: Create a new user (LDAP or local) with password admin role. Connect on this user account, create a new ressource (with URL) and create a personnal ressource too. Go to URL you specify on ressource (not presonnal) -> Autofill doesn't work Even if you delete all your personnal passwords autofill
Pending Approval Report
Hi , Can anyone help me with a script to generate pending approvals report? We are running Servicedeskplus version 9.4 Build 9425 and our database is pgsql. Thanks
Multiple filters in a dashboard.
Hello Analytics Plus support, In creating a dashboard, I often use filters from different tables. Is there an option to merge all the filters? For example, my 'Request' table has a 'Site' column that I need to use as filter, and 'Tasks' table also has a 'Site' column that I need to use as a filter. I can't figure out if there's a way I can combine all the site columns as a single filter.
Use Barcodes for Inventory Reconcile
I see SDP can create barcodes or use vendor's barcodes. What I don't see is anything to actually use the barcodes after they're created. My idea would be to print the SDP-generated barcodes and apply them to the asset. Once every 3 months, I would go around and scan my inventory to be sure its all still there. Is there no such mechanism in SDP? We're using the cloud version, by the way.
How can an Implementer see his/her changes on Change Calendar
How do you get to see the changes on the change calendar when you are the implementer and not the requester.
Enconding error at chat applet.
Good day everyone. The problem with making tickets through the chat. We have the main encoding in the application - Cyrillic. When making a request, the wrong encoding is displayed in the template selection window. The screenshot is here: https://www.screencast.com/t/9ocN2OklElG SDP Version SME 9.4 Build 9409 Add info: There is no problem with creating a new ticket by the requester (link). Problem is when a technician close chat and trying to create a ticket.
Extra info next to sender’s name
Hi SD+ community, First, thank you all here on this forum for your support for SD+ users. My company uses Google as our email provider and in recent weeks we noticed some strange behavior of mail sent to DISTRIBUTION GROUPS used by SD+. The new security mechanism introduced by Google for their email groups is described here: https://support.google.com/mail/answer/1311182?hl=en Simply speaking, we see in SD+ tickets with "'Sender Name' via Group-Name" as Requesters. This has serious implications in
Is there a way to add Cisco switches to NCM that don't require an enable password?
Hi, As per the topic title is there a way to add Cisco switches to NCM that don't require an enable password but still need the enable prompt entered? I'm trying to determine what the Credentials settings should be in OpManager under Credentials \ Backup for SSH to switches that don't require an enable password. When connected to these switches via SSH this is the sequence: Prompt for Login name Prompt for Password Prompt after login is > Enter enable mode by using the command enable and you are
Sort by in custom views
Group would like to have list of Requests sorted by Priority then Request ID. They can manually click on the column to sort, but they would like it part of the custom view.
Using an additional field with an approval python script
I have a an incident template with an additional filed called 'Line managers e-mail Address" which is compulsory, when a requester completed the incident request there is a custom trigger that calls the python script, this uses the 'Line managers e-mail Address' field to create a JSON with "ADD_APPROVAL_STAGE" The reason for adding the approval stage like this is down to new staff having different line managers, and we have many, all line managers are requesters. Python Attached. The request is made
A requester or technician is unable to self approve using python script
I have a trigger to call a python script that pull an e-mail address from an additional field on an incident template and adds the email address to the approvals list This in general works really well except if the logged in technician or requester completing the incident request and also enters their own email address into the additional field (this does occasionally happen when the person completing the incident in also a Line manager with approval), the request is created but there is no approval
ServiceDeskPlus request assignment
When a request is assigned to a group instead of a technician, it is still listed as Unassigned. This is not logical. If you give me an option to assign it to a group, and if I chose that option that request "is assigned".
Hiding the Site field
Does anyone know of a way to hide the Site field in Incident/Request Template? I tried a script: jQuery('[name=site]').parents('div.columnr').hide(); which I am fairly sure is wrong as I copied it from something else. I think it should work, with the right parameters.
User modification template rules
More conditions need to be added to the AD Manager user modification template rules. There are more conditions in the user creation rules.
How to add netflow analyzer in Opmanager
Hi Guys, I really need a help. I'm new to manage engine products. I have a deadline tomorrow for POC of this. Can someone please provide step by step on how to add netflow in OPManager? Or OPmanager integration with netflow analyzer. I tried accessing opmanager then add-ons/plugin but netflow is not there. Thank you
Change the Font Color and make it bold in an incident template
How do I change the text color in my service desk templates. I know how to change the background color but I would also like to be able to change the text colors and maybe also make them bold.
Field Usage
Hi, Is there a way of quickly identifying what fields are used on what templates? Database Name = Microsoft SQL Server@ Database Version = 10.50.1600@ Live Build = 9415 Test Build = 9423
Step By Step Make a new request from REST API
Dear Friends, can any one please Explain the Step by Step Procedure to Make a new request from REST API i cannot get the Idea from documentation about how to make a code, where to save , how to invoke the code?? what is the significance of API Technician key Etc..... Please help
Need of the report showing differnet influx
SD plus build 9408 Database is MSSQL Hello can someone please help m e with follwoing query? I looked and tried different scripts but could not locate the right thing. I'm in a need of report that would show the times when tickets are picked by technician by hour Mon- Fri and also a volume of the tickets in this interval : 07 Am - 3 PM // 3 pm - 12 am // 12 am - 7am We do not have shifts and we are 24 hrs shop 5 days a week. It needs to include the group of Network Operations.
Contract Worflow? or Request Workflow?
We have been using manageengine to store our contracts over the year, but now we want to introduce some automation to our contract process. I can't seem to find any workflows for contracts. What i thought was a new contract could come in as a request and then have task associated for the appropriate parties to "approve" (basicly close their task). Once all the tasks are completed the Contract Manager would send it off to docusign for signature then upload the final in the HelpDesk, to complete the
[Free webinar] Launching advanced analytics for ServiceDesk Plus request history, projects, and solutions module.
Hey there, We just released Analytics Plus version 3950 that offers out-of-the-reports for ServiceDesk Plus request history, projects, and knowledge base modules. In line with the new release, we've come up with a webinar to help you get familiar with these modules, and to demonstrate how each of these modules can help you better manage your help desk. During the session, we'll discuss how to, Get an accurate view of request timelines and spot actions that delay resolution. Better plan and manage
Dynamic Variable to get Active Directory User E-mail Address in Desktop Central
The desktop management software we currently use has a dynamic variable $AdEmailAddress that pulls a user's e-mail address. Is this possible in Desktop Central? I can't see to be able to find this variable.
[Free webinar] Launching advanced analytics for ServiceDesk Plus request history, projects, and solutions module.
Hello folks, We just released Analytics Plus version 3950 that offers out-of-the-reports for ServiceDesk Plus request history, projects, and knowledge base modules. In line with the new release, we've come up with a webinar to help you get familiar with these modules, and to demonstrate how each of these modules can help you better manage your help desk. During the session, we'll discuss how to, 1. Get an accurate view of request timelines, and spot actions that delay resolutions. 2. Better plan
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