CVE-2018-19725 - Adobe releases critical patches to address major vulnerabilities:
Adobe has released critical security updates for Adobe Acrobat and Adobe Reader for Windows and Mac OSs. These updates addresses two critical vulnerabilities: Arbitrary Code Execution and Privilege Escalation. Affected Adobe versions which requires an update: Acrobat DC - 2019.010.20064 and earlier versions Acrobat Reader DC - 2019.010.20064 and earlier versions Acrobat 2017 - 2017.011.30110 and earlier version Acrobat Reader 2017 - 2017.011.30110 and earlier version Acrobat DC - 2015.006.30461 and
ServiceDesk Plus 10006 Released
Dear Users, SDP 10006 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features SDF-74365 : Expiry and Review Date in Solutions Configure expiry date and review date for solutions to make sure the solutions are validated and updated periodically. SDF-35631 : EWS Support Use Exchange Web Services to connect to an exchange server for mail fetching. Please refer to the below link for the steps to install the patch.
Unable to query for survey results
We recently upgraded to 9422 on Nov 3 and are unable to query for our survey results after this date. We are able to view the scores in the "Survey Results" module under the "User Survey" section in the Admin tab. We are unsure where the disconnect is, we have been using the same query to report on survey scores for some time (out of an MSSQL database - query below). select wo.WORKORDERID "Request_ID", aau.FIRST_NAME "Requester", ti.FIRST_NAME "Technician", dateadd(s,datediff(s,GETUTCDATE() ,getdate())
Delete support group
Hi I need delete old support group. From GUI WEB "Groups cannot be deleted". I followed this forum https://forums.manageengine.com/topic/delete-support-group but dosen't work. Any suggestions?
Business Rules - Prevent Repeat Triggers
Is there any way we can setup a business rule so it only triggers once, rather than on every edit. Scenario: We've got a field on our templates for Escalation (Yes/No). On the request when escalation is set to YES an email is sent to various managers, but that email is sent on every subsequent edit of the request. What we need is the email to trigger only once. We're using.... Your Version : 9.4 Build 9411
WMI Metrics To Add
Please add the following WMI metrics: % Total Paging File Utilization Memory\% Committed Bytes in Use. This 2 metrics are more important to memory monitoring then % Memory utilized.
Webhooks do not translate variables
Hi All, I am trying to use webhooks in our SDPondemand instance, to update a table in Zoho analytics. It almost works except for one critical thing: the variables in the webhook do not translate. I attached snapshots of my webhook and of the way the data appears in the table in Zoho Analytics. ( I made several tests and hence the somewhat different data ) So am I missing something? I suspect that the variables notation is wrong somehow... Many thanks, Oren
Import from CSV
I am working on creating an inventory of peripheral equipment. So I created a Keyboard and Monitors area under IT Assets. I go to import using a CSV file and it will only display the final item in the file and seems to overwrite the others even tho they all have different serial numbers. I want to be able to do this with monitors and other items and want to figure this out so that I am able to import them all successfully. I have attached my csv file.
Servicedesk plus Custom reports
is anyone knows how to generate SQL Query reports in Servicedesk Plus Cloud?
Error while saving the Technician Details.
I have enabled Login for several technicians but I cannot enable anymore. When I try to save changes after checking "Enable Login for this Technician" now, it produces an error "Error while saving the Technician Details." without any further explanation.
Domain Verification
Domain verified but still users are required to accept invite.
Commons Fields
Hi, Am I right in thinking you can convert an Incident Additional field to be a common field used on Service Catalog, but you can't convert a Service Catalog field into a common field used on Incidents forms> Many thanks, Lisa @Database Name = Microsoft SQL Server@ @Database Version = 10.50.1600@ @Current Build = 9415@
Disable automatic message sending
Hello, How can I disable automatic message sending for one user when creating a request? Thanks!
Desktop Central Build Version:10-0-232 - Software Depl./ Packages/ automatic update?
Hello! Does anyone know of a way to update custom packages - for example Adobe Air - any other then the standard way? (click on template -> create package... modify existing package and select new)? Is there an auto-update service that can be used? Is there a way to teach desktop central to check automatically for newer versions of exsisting templates? Thanks in advance! best regards, Niko
Rule Engine - Don't Add Disabled Service or non-existent process.
The rule engine almost allows me to apply a set of service or process monitors to a group of servers easily. The problem is, there isn't real intelligence to the rule engine. If I say "Monitor Service X" it will do that regardless of the status of that service. So if the service exists, but is in a disabled state, I will get an alert that the service is down. The same thing with the process: If it doesn't exist, OpManager still adds a monitor to the device but it obviously doesn't pull back data.
Reporting - Threshold Report
It would be great to have a per-device report that allows you to show all or specific thresholds for performance metrics across all of your devices. This would be huge to understand where metrics are set correctly or incorrectly or if we needed to update thresholds.
Ebestphone Ecuador S.A.
Hi community I have a problem for the connection of a public ip of a client, I do not have to see the graphs, please your help
change severity levels of availability monitoring
As you may know: OpManager has four different severity levels for the alarms. Severity levels of device down alarms (availability monitoring) are already predefined Here is the list with the severity and the events which will trigger the alarms with these severity 1)Service Down: When is service down and URL monitor is down 2)Attention: When the device is down for the 1st poll in availability 3)Trouble: When the device is down for 3 consecutive polls in Availability 4)Critical: When the device is
[Tips & Tricks] A usher to requesters
Hello folks, I hope everyone had a wonderful holiday and wish you a very happy new year! We have some exciting plans for this year and we would share those plans in the coming weeks. As you all know, we have rolled out a lot of features in the recent versions of ServiceDesk Plus, this one tiny feature "Help Text" would help requesters know more about the request fields. Let's consider this scenario, a novice logs into the helpdesk very first time and might not be aware what Priority field is for.
Account name change - implications
Hi I would like to know if something wrong going to happen if i change the account name. regarding to the business rules sites sla or the Requests under this account or anything else. Best regards,
Auto-Fill Fields in Template According to Email
I am looking for a solution that can auto-fill in fields in a request template according to the email contents. I was looking at the Email Commands feature on SDP, but it doesn't seem to be very intuitive since I am looking to do this for clients sending in emails through the DesktopCentral agent tray icon. Those by default get converted into a ticket, but it uses a default template where the fields are empty. I am trying to figure out a solution that would convert a pre-defined template that I set
The Failure of OpManager Discovery, Hardware Changes and Applications Services
Unless support was mistaken, the scenario is this: 1. I add more disk space or memory to a server. 2. OpManager does not automatically detect the additional space or hardware. 3. I have to perform a re-discovery of the device for my monitors to reflect the new space. So, to ensure my devices always have the proper values for the monitors, I need to (at least) create a daily schedule that rescans my devices. The other behavior is this: When DISCOVERY is performed, OpManager automatically detects the
Failure notification for automatic patch deployment
We have an automatic patch deployment task that failed for 1 PC and succeeded for the rest. We were able to manually install the patches. But in DesktopCentral when I look at the Current Status for this ADP task that partially failed, DesktopCentral continues to report 1 failure from the PC that we needed to manually install the patches on. We've been getting notifications about the failure, and when I look at the details now it says "No data available". Is there a way to refresh the status of the
Listling all devices with software along wither version of software
How can I get a list of devices with say SQL Server installed along with what version number of SQL is installed?
change severity levels of availability monitoring
As you may know: OpManager has four different severity levels for the alarms. Severity levels of device down alarms (availability monitoring) are already predefined Here is the list with the severity and the events which will trigger the alarms with these severity 1)Service Down: When is service down and URL monitor is down 2)Attention: When the device is down for the 1st poll in availability 3)Trouble: When the device is down for 3 consecutive polls in Availability 4)Critical: When the device
ADSelfService Plus Fixes and Enhancements [2019]
Release Notes for build 5811 (Dec 28, 2019) Feature : Block breached passwords: ADSelfService Plus now supports integration with 'Have I Been Pwned?', which prevents the use of breached passwords during password change or reset by users. Release Notes for build 5810 (Dec 20, 2019) Issue Fixed: Issue in AltGr key usage in the GINA login agent when ADSelfService Plus' end-user portal is configured in non-english display settings. Release Notes for build 5809 (Dec 17, 2019) Enhancement: Option to resend
ADSelfService Plus 5703 Released !!!
Dear All, We are delighted to announce the release of 5703 build. This build rolls out a couple of new features along with some vulnerability fixes. Features: SAML-based single sign-on (SSO) via Line Works: ADSelfService Plus supports SSO via Line Works, which acts both as identity and service provider. Support for multi-factor authentication (MFA) via Line Works: ADSelfService Plus now supports MFA via Line Works, besides One Login and Okta, for user authentication during self-service password
Multiple issues with published profile.
1) When setting GPS to "Always On" policy, it did not stop user from toggling location to OFF. It does give a warning of non-compliance of policy and gives 5 minutes countdown. Once the 5 minutes is up, it doesn't auto toggle location to ON. Is it suppose to stop user from toggling the location switch in the first place ? What is the expected behaviour at the end of the 5 minutes countdown ? Even if the user complies and manually turn the location to ON, at the end of 5 minutes same warning of non-compliance
Monthly average resolved time for resolved incidents
I need a report that will show the Monthly Average resolved time for resolved incidents for each technical agent. Can you tell me how to build this report.
Upgrading from 10.0 Build 10000
If anyone has come across this problem and has managed to upgrade, please let me know how. I recently upgraded to 10.0 Build 10000. Help and about has the following information: Your Version : 10.0 Build 10000 Latest Version : 10.0 Build 10005 I downloaded the latest version 10.0 Build 10005 with the file name as ManageEngine_ServiceDesk_Plus_10_0_0_SP-0_5_0.ppm On running update manager I get the following error: 02-Jan-2019 08:23:56 [com.adventnet.tools.update.installer.UpdateManager] [INFO] :
Help For creating tickets from C#
This code works correctly Can it be better than that? private void btnSend_Click(object sender, EventArgs e) { try { if (String.IsNullOrEmpty(textSubject.Text)) { } else { string username1 = System.DirectoryServices.AccountManagement.UserPrincipal.Current.DisplayName; string name1 = username1; string subject1 = textSubject.Text; string description1 = textBox1.Text; description1 = textBox1.Text; if (description1 == "") { description1 = "بدون شرح"; } string priority1 = comboBox1.Text; if (priority1
Is there a way to copy Fielf & form Rules across Templates
Dear Experts, I have Question: Is there a possible way in Service Desk Plus to copy the Field and Form rules from One template to another. Scenario: Suppose i have more than 100 services and i need to add a form rule (on submit or load or create/edit). and i need the same rule in all services. is there a way to copy such filed and form rules to all serives instead of wasting time in defining the rules in each of 100 services separately.
[SDF-48997] Pausing Preventative Maintenance Tasks
Hi all, We have a large number of Preventative Maintenance Tasks that will run over the Christmas period. However, i would like to pause these if possible as I do not want them to run between 22nd December - 2nd January as our business will be closed for the festive period. Alternatively, if there is a way to pause the ServiceDesk in its entirety that would also be useful. Are they ways to achieve either of the above? Best regards, Reece
Desktop Ticker for Alerts
Team, I'd like a feature request for a desktop ticket bar inside of SDP. This would display or scroll alert messages in a bar across the top or bottom of the application. We have over 100 technicians, and I can assure you that none of them go to the home screen where the alerts are displayed. They are in the request list for the day working tickets. It would be really helpful to have a way to ensure technicians see the alerts. For example: "Application x is presently down. Please associate all
ServiceDesk Plus 10005 Released
Dear Users, SDP 10005 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed: Vulnerability: SD-73855 : Improper server/client side validation vulnerability in an asset list view URL. SD-73965 : Privilege escalation vulnerability in contracts. SD-73966 : CSRF Vulnerability in POST operation of a certain URL in Reports. SD-74036 : Remote code execution vulnerability in imported XLS under reports. SD-73858 : Improper
Sound alarm in OpManager 12
Dear everyone, I want to configure a sound alarm for critical events in OpManager and set to turn off it once issue in alert is handled completely. Can I achieve this using OpManager? How can I do? Thanks so much. Hien
Technician Submit a Request as a Requester
Is it possible for a technician to submit a request using a template assigned to another support group? For example, if a technician from the software development team needs to submit a request to the software team. Currently, I'm not seeing any templates except the ones specifically for the technician's support group(s). I wouldn't expect that technician to be able to work on a request not in their group but they should be able to submit requests for other groups as if they were a requester. Thank
Field and form rules
I am one of those who is trying to build a better onboarding request, and am struggling to make it work the way that I think it should. My current question is about field and form rules. I would like it if the Job Title field is hidden until a selection is made in the Department field, and then for the Job Title field to only contain titles that are relevant to that Department. I have created a field called Information Technology that has a dropdown of various job titles I have created an On Form
Disk Utilization (SNMP) always Showing 100%
Hi experts i have issue regarding Disk Utilization (SNMP) always Showing 100%, i have scanned with AV no luck, uninstall unnecessary application still no luck. restart few time no luck. any clue or steps to resolve this issue?
Notifications When Technician Enters Request
Is there a way to prevent notifications of new requests when a technician enters in a ticket themselves or if the request is already assigned to a technician? We have several technicians and most enter in a ticket manually, either while on the phone or at the end of the day. Anytime a technician enters a ticket in manually, they will assign it to themselves. There is actually no need for EVERY request to send an email notification to all technicians, especially if that request is already being handled.
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