O365 Manager Plus - 4219 released with enhanced schedule features!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4219. O365 Manager Plus has enhanced the report scheduler with the capability to schedule audit, and monitoring reports. Users can also, Schedule multiple reports: Create schedules to automatically generate multiple reports in a single schedule at specified intervals. Refine reports: Select the desired attributes, and set up filters to view the exact data that you need in the reports. Share schedule: Administrators
Unable to set Mobile device wifi restriction
In Restrictions -> Network and Roaming -> wifi , when I try to set Always Off I get a warning saying "You cannot allow Disabling of Cellular Data and simultaneously keep Wifi Always off, due to a requirement of internet connectivity for server-device communication" Whilst I understand this, there isn't a setting available for ensuring data is Always On. Thought there used to be though? DC ver 10.0.291 Can anyone help? Thanks
Reporting survey results for archived requests
When I generate a report for survey results, it does not show surveys for archived requests no matter which time period I select. However, I need last year's survey results for comparison purposes. Is there any way to get results of surveys for archived requests?
[Tips & Tricks] Viewing/Searching request activities is no longer time consuming.
Hello folks, In older versions, searching request activity history used to be time-consuming, we had to look the entire history page to find details of a specific operation. Let us consider, a request that has been doing the rounds for quite some time just got reassigned to you, you would like to see everything that has transpired so far, right from when the ticket first landed in your ServiceDesk, this simple yet great feature helps you filter the activities you would want to know. Click on the
Problem with ChangeDBServer.bat
I need to change the Database name as per company naming convention. When I run ChangeDBServer.bat I am able to modify the information. However, when I click Save I receive a Java exception: java.io.FileNotFoundException: C:\ManageEngine\ServiceDesk\Bin\..\server\default\deploy\mssql-ds.xml (Access is denied) It looks like the application is trying to get to C:\ManageEngine\ServiceDesk\server\default\deploy\mssql-ds.xml by using the "Up" command in Linux ".." However, this does not work on
OnBehalfOf feature
i am looking for an eta OnBehalfOf feature please?
The web interface does not respond when I click on a specific tab
Tabs stop responding for some time. In the screenshots I pointed. It is start workin after restart the Manage Engine service. How solve this problem?
Assets Scan - MAC OS X 10.11.6
Hello everyone I have problem with assets scan. Problem is related with specific version os, exactly MAC OS X 10.11.6 (but I haven't get any problem for example with MAC OS 10.6.8, MAC OS 10.9.5, MAC OS 10.12.6). It looks like it can scan machine but there is not software listed... Credentials are OK. Does anyone have meet with thiss issue ? ME SDP Version: 9.4 Build 9420
Reports: Forward Views (next week)
We'd like the ability to produce reports with forward time windows: next week, month, quarter, etc.. Right now the options only allow for current or backwards views and does not allow for forward views. Our use case is assigning and reviewing upcoming work within a project or request for our technicians. We would like the ability to automate a report to show the scheduled work for an upcoming period.
Processing Out Of Office emails.
One of the techs indicated that someone he was emailing thru the SDP application was out of the office and had it turned on. The response was never captured in the ticket so he was unaware the user was out of the office. It's like the SDP didn't process the email. We have it set up this way: The email associated with SDP is used to either create tickets or it will append the ticket when someone replies if ##ticketnumber## is in the subject. Regular replies work, just not if it's an Out Of Office
support request for mail server configuration, in servicedesk plus, edition: standard, Version: 9.4, build: 9425
the incident is that when configuring incoming mail, I get the following error: Error saving email server details: Duplicate entry for key. the application is installed on a linux server, Distribution: Ubuntu
Automatically scan warranty data
I just updated to 10.0.310 and see now that now you can scan HP warranty. Is there a way to automatically have it scan all managed computers for warranty details? Also is there an inventory report based on when the pc warranties are expired? Or report showing all pc's with their warranty data?
additional field limit
I would like to know if its possible to remove (editiong some file) the limit of 50 additional fields Thanks
[ManageEngine] Your free PST migration tool is here!
Introducing PST Migration Tool! This free tool allows you to export your Exchange and Office 365 mailbox contents to PST files, and import PST files in bulk to Office 365 mailboxes. Learn more. Download Free Tool Suite 5.5.2 By downloading the free tool suite 5.5.2, you get access to the PST Migration Tool along with 19 other free tools that help in efficient Active Directory administration. If you are using the free tool suite version 5.5.1 or earlier, please download the latest version (5.5.2) to
Change password policy via API
Hi, We are interested on change 'Password Policy' of an account or a resource using REST API. Is this operation possible? If so, What's the endpoint and 'Input Data' to use? Thanks by your attention.
Microsoft pulls back a couple of MS Office patches after it's found to cause app crashes on start-up
Microsoft has rolled back two of its non-security Office patches- KB 4461522 and KB 2863821 that triggers entry point crashes in various Office 2010 products. These non-security updates were released earlier this month to comply with the changes coming in the Japanese calendar next month. In an update on the KB pages, Microsoft acknowledged that the updates were pulled due to the crashes in some applications and has also given a workaround. "After you install this update, you may experience
Microsoft pulls back a couple of MS Office patches after it's found to cause app crashes on start-up
Microsoft has rolled back two of its non-security Office patches- KB 4461522 and KB 2863821 that triggers entry point crashes in various Office 2010 products. These non-security updates were released earlier this month to comply with the changes coming in the Japanese calendar next month. In an update on the KB pages, Microsoft acknowledged that the updates were pulled due to the crashes in some applications and has also given a workaround. "After you install this update, you may experience
Tie Custom Request Templates to Default Request Template
Recently after the upgrade to 9422, I streamlined our default request template as the upgrade modified our existing default template. I am actually happy with the upgrade, but now see that I need to rebuild each individual custom request template to include all of the changes made to the default. Is there a way to permanently tie custom request templates to the default request template so that changes to the default template automatically update on each custom template?
Business Rules logic and flow questions
Hi all, We are in the process of implementing Business Rules in order to improve the Request workflows. One thing that we have noted is that once a rule is applied for a combination of Ticket ID + Technician, than the same rule will not be applied anymore. We have a set of rules to place a ticket, when Edited, to a specific group, based on Category - on the first run, the Business Rule works flawlessly. The problem happens on the next runs. For example, let say we have one ticket, with Category A
Is it possible to create a new change record via email?
Hi, Our organization is very familiar with generating requests by email. Is it possible to use the same type of email-in technique to create new change records? If so, how is that accomplished? If it's not possible to create new changes by email, what are my options for automating change record creation?
Tool tip messages
It would be useful to be able to attach helpful hints to the fields on an Incident or Service Request form. The hints would be a tool tip message that displays when the user hovers over the field and could contain tips as to the data expected to be entered into the field. The tips would be created by SDP Admins. Users should have the ability to turn off displaying the tips.
Change Template Field/Form Rules - Unable to create a new rule
Hi all, I am trying to add a new field/form rule to our default change template. However when I click on New Rule nothing happens. It seems that it works on other templates that have no active changes against them. Am I to understand that this may be that new rules cant be created against change templates that are being used in active changes? Regards Brett
Sending notifications form specific request templates only
Hi All, I'm hoping for some advice. I would like it create a request template for user password resets. Once the request is resolved i would like to automatically send an email to the user advise the password has been reset and to call IT if they did not request the change. Is this possible? Thanks in advance
Native ticket/form within SD plus?
Hi, Hi Currently we use MS info path forms for users to log tickets on service desk plus. Is there a native form that we can use or an alternative 'stand alone' ticket that we can use and customize? We do not want users to log into the portal. Many thanks Nick.
Re-Open Archived Requests
Is there any way to pull requests out of 'archived' and make them active requests?
Support for multiple domains - aggregated stats
Hello all, We have 2 domains registered in ADSS. What we found was that you have to log in with a user from each domain to see only stats for that particular domain. There is no aggregated view of both domains that we can see in ADSS. Can you assist or guide us in the right direction? Regards, Stephan Terblanche
Can't chnage password
When ever I try to change password, it fails complaining about password policy/complexity. I've met the complexity requirements, but fails. What I've tried: 1. Set adselfserve service to admin account 2. Set domain auth account to admin account 3. Set domain password settings to no complexity and mim password age to 4 days 4. Enabled LDAPS on selfserve settings Nothing has worked. Details: latest version of AD Self serve Windows 2016 with latest patches AD self server installed directly on DC
Desktop Central Build 10.0.321?
Hi, since last friday there is a message on the dc login page telling that there is a new build 10.0.321 of desktop central. But if I follow the link and navigate to https://www.manageengine.com/products/service-desk/plugin-service-packs.html the latest listed build is 10.0.291. To make it completely strange: When looking into the build information of our dc it says we're running buld 10.0.310. What the heck is going on there??
Cannot connect after installation
Hi all, after successfull installation (analytics plus server is up and running) I cannot connect even as localhost using the default port 8443. Please help Antonio
Install Apps without Apple ID Password every time
Good morning. I'm fairly new to MDM and I'm struggling with getting the apps to sync down to the iPads. It works except I have to type in the Apple ID password for every single app. This is very frustrating and I can't seem to find a way around it. I have made sure that I'm set up to install free apps w/o having to sign in to the app store and also tell it to not require it for 15 minutes after installing the first app and neither seem to work. Is there a work around for this? Thanks!
ServiceDesk Plus MSP - version 9.4 - Build - 9410 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9410. Please refer the Migration path table available here and upgrade to our latest build 9410. Few Major features available are as follows : Integration with Salesforce CRM Associate multiple contracts with an account. Create prepaid service plans. Account Tab is introduced newly near Admin tab to Configure and track account details effectively. Option to disable survey filling through non-login URL using query. Share MSP assets
Error in solutions for common users
Hi! I have updated the autoservice portal with some solutions, but when common users try to see them, they get the attached message. How I must configure the portal in order that all the users are able to see those solutions? Thank you!
Project report on Recent Updates
Dears, I am looking for a report on Project report which can provide me all the recent updates(of last Month and this month). This is important for us to track the changes done on Projects. I know this could be challenging but require your support urgently.
ADSelfService Plus 5700 released with enhancements!
Hello Everyone! The latest build of ADSelfService Plus supports the updated version of JRE, Apache Tomcat server and PostgreSQL server, for improved security. Enhancements: JRE bundled with ADSelfService Plus is updated to version 1.8.0.162. Apache Tomcat server bundled with ADSelfService Plus is updated to version 8.5.32. PostgreSQL server bundled with ADSelfService Plus is updated to version 9.4.14. How to update? Update using service pack. New to ADSelfService Plus? Download the latest version
Too many open files since Upgrade to 9.8
Hi, we currently experience an Issue regarding "Too many open Files". This will cause the High-Availability to fail. lsof Output shows: java 31153 root 1095r REG 253,1 103 2625098 /opt/ManageEngine/PMP/pgsql/bin/Primary.conf java 31153 root 1097r REG 253,1 103 2625098 /opt/ManageEngine/PMP/pgsql/bin/Primary.conf java 31153 root 1099r REG 253,1 103 2625098 /opt/ManageEngine/PMP/pgsql/bin/Primary.conf java 31153 root 1103r REG 253,1 103 2625098 /opt/ManageEngine/PMP/pgsql/bin/Primary.conf java 31153
Tagging users in report comments.
Hey team, I just upgraded to Analytics Plus 4000 and tried the commenting option in reports. It would be great if I could tag people in the comments. Do you already have this feature or is it in your roadmap?
Next Release : Change Enhancements & Bug Fixes
Dear Customers, We are preparing with a set of enhancements & bug fixes for Change module in ServiceDesk Plus OnDemand. Below are few enhancements & behavior changes done in Change module : Enhancements You can now export or import all change conversations. To export, go to Setup >> Export Data >> Conversations >> Changes. Note that you can export request conversations under Setup >> Export Data >> Conversations >> Requests as captured below: To import, go to Setup >> Import Data >> Conversations. You
recovery after failed master (version 9700)
I'm trying to locate the Disaster recovery document that is specific to PMP w/ postgresql. So far, I've only been able to find the ones that deal with MSSql and MySql. Can someone provide me the URL to the document the covers restoring an HA master server running pgsql? thanks. theodore
Desktop client application ?
Hello, Do you plan to develop a PMP desktop client application ?
built-in captcha
Can you confirm that the built-in captcha is wholy self-contained and doesn't require internet access.
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