Service Account reports
Is there a report available to find out what Service Accounts are associated with the Administrator Account?
Exchange 2010 Mail Box Migration from a diffrent domain
Hi Guys, If i wanted to do a Exchange MailBox migration from one domain to another, can ADManager do this? Thxs Chris
Exchange Litigation Hold on Premise
Hello, I am looking at how to modify a new user template to place a new users mailbox on litigation hold with on-premise Exchange. I would like to be able to select the number of days the litigation hold is holding emails for too. Is this possible?
Move user profile (delete user)
Dear sir/madam, Is it possible to export the content of the "user profile folder" to a network location automaticallly when i delete a user account in ad manager plus. In the current version it is possible to backup/move a "home folder" but i also need to backup/move the old user profile (fat clients) and user profile (citrix tsprofile). For example i have the following content that needs to be moved after deleting a user: 1. home: \\dc\home\%username% 2. profile: \\dc\profiles\%username%.V2 or %username%.V6
Notification Profiles Editing: Change Target and multi-select
There are 4 parts to this: 1. When I create a notification profile and select "By Category", that should still be how that profile selects targets. As it works now, going back in after selection "By Category, only gives me a list of devices and I can no longer select category. This makes it very difficult to group systems together for profiles. It also makes it less dynamic: If I add/remove systems from a category, the Notification Profile will automatically update. The moment you convert it to
Active Directory Deleted
Hi, Just a quick question we have a number of users who we have deleted from AD. Service Desk is showing the list to remove them but my Service Desk manager asked what happens to the requests previously logged if we delete the requesters from AD? Do the old requests lose the requester details or are they kept but the requester themselves are removed?
Help Me Understand
We use auto assign to round robin some of our tickets, which sounds like a great idea. However, we've noticed some extreme irregularities with it. Let me start by showing you the settings that relate. Here are the auto assign settings: Here are the group settings for one of the groups in question: And finally . . . here are the rather bizarre results (just from today for example): So, six people in the group, and their ticket count: Brian - 4 Andrew - 2 Joe - 3 Mark - 3 Daniel - 1 Michael - 1 Consider
Unapproved Changes
Hi, how does this work? In my start page, it says i have 7 unapproved Changes. But, they are all approved by change manager. Why does it say 7 unapproved? I guess i dont understand the process, anyone having some info about this?
Keywords
Hi All, Can anyone tell me are the keywords associated with solutions case sensitive. i notice in the example it does have one word with a capital letter at the front and the rest of the words all in lower case. I just want to ensure that the solutions are as easy to find as possible and based on experience from users some use capitals and others use all lower case. Thanks in advanced Luke
Custom Login Screen Not displaying after saving from inbuilt designer
Good Morning, This morning i upgraded our instance of SDP to the latest version (10008) and noticed that there was a feature to allow you to customise the login screen using a inbuilt interface. I have done this by modifying a few of the colours and adding a little bit of extra text but left everything else as it is. The preview was displaying the screen exactly as i would like it to display. I have then saved these changes and logged out and now rather than displaying a login screen it just displays
Custom Attributes, inheritance, availability to an action's custom program
1.) Is there a way to set a custom attribute on a monitor group? 2.) Have this attribute be inherited by all child monitor groups and monitors? 3.) Also this attribute to be overridden by all child monitor groups and monitors? Where the new value becomes inherited by all child monitor groups and monitors? 4.) And then access this attribute from the actions using my custom program such as: drive:\path\to\scripts\myscript.bat "$MONITORNAME" "$MONITORGROUP" "$URL" "$RCAMESSAGE" "$SEVERITYASNUMBER" "$ATTRIBUTE"
Change Management Roles & Permissions
Folks, This subject continues to confound our organization, and when we talk to support, we start talking in circles. I've asked about this before, but I'll ask about it again: Other than the default role, what role do you assign to change roles? SDP comes with a default set of stages and Change Roles with permissions, but only a single User Role (SDChangeManager), which effectively grants a technician the full permissions to the change management module. (Although if I make a custom role, add the
Tickets not effected with the new sites SLA
Dear Team, I recently have create a new sites in Manage Engine service desk plus version 8.1.0.but when I try to change the ticket priority the ticket not effected with the new priority (SLA) and the due date not changed please help. Thanks
Populate Site to the Incident from Email
Is it possible to get the Requester's site to populate in the request when submitted from email based on what is on the requester's profile? It populates the other user information but the site information is undefined.
Approval not working
Why does when the approver click the link sent by SDP he encounters an error that says the user has no privilege to access the said request? Please see attached screenshot for reference.
Way for force completion of fields before assigning Technician
We have added some custom fields to an incident template to categorise the incident as software/hardware etc. The fields are marked as mandatory and also form part of the request closure rules. Is there a way that unassigned tickets cannot be assigned to technicians without these fields being completed? Thanks
to stop auto conversion of email into a request / ticket
we need to stop auto conversion of an email into a request. sometimes contact replies on auto generated acknowledgement email of a new request and it when portal receives this email system creates a new request with ID number. We want to deactivate this mapping / rule.
Survey Email Configuration
Running ServiceDesk Plus Build 10006. For the request-based survey, an email goes out to the requester when a call ticket closes. Before we upgraded, the $SurveyLink would just send the link to the survey. After the upgrade to 10, it adds a second link for "Skip Survey". Is there a way to turn that off so it only sends the survey link? In our environment, if someone doesn't want to take the survey they just delete the email. Thanks!
Add a figure in Rule drop down list figures
Dear Team, I would like to add SITE as a figure to Rule drop down list figures ( in attached ) could you help me to resolve this issue , I'm using Manage Engine service desk plus version 8.1.0. thanks in advance
Migration of Mail from diffrent domains
Hi Guys, Is it possible to use AD manager Plus to migrate users mail box from one domain to another? If So. How is this done? THxs Chris
Auto send mail to new create user in AD manager
Dear All I'm new in using admanage, I would like to configure to auto send mail to new create user, e.g user name is David Johnson, email address is david.j@dns.com, and the subject is "Welcome on-board David Johnson", after configuration the mail can successfully send to user, but the subject is showing "Welcome on-board david.j@dns.com"
Adding Multiple DNS Servers
I'm trying to add multiple DNS servers. When I attempt to do so, (separated by comas), it says it saves it but then when I refresh the page it goes away.
problema for find the app for phone
hi there! I have a problema for find the app for phone, because i need administrate our proyects, but on the aplication, i can´t see it, only can see request, ¿ how i can configure the app for use it? i'm using the app "ServiceDesk Plus SaaS HelpDesk"
DC credential, imported events and custom report.
hello dears , have 3 questions: 1- there is no way to change the DC credentials after it's added to ADAudit? 2- how can i see the events that I exported from event viewer which I've imported in ADAudit ? 3- after made a custom report, how can i see it or the folder i've made it for this specified report or where is ''my reports'' folder place? Thanks in advance.
Mail Reporting to folder's owner
Hello, I have installed ADAudit Plus to a customer. I have monitored all the share in a FileServer correctly. Is it possible to send a Report via mail every week for all the file deleted to the folder's owner? Every Domain Users have the email AD field compiled correctly. Regards Alessandro
Upgrade to version 5120
Hi I'm tiring to upgrade from version 5100 to 5120. when the process starts it say it will update the postgreSQL. the upgrade process failed. any ideas?
Chat not working 10.0 Build 10001
Hello, I cannot seem to get chat working for my account. I was the administrator who setup service desk. Other "technicians" can create new chats with me which I can see come in but I cannot respond. The text field to type in is "grayed" out and I have a red circle and line when I hover over. I also cannot see the missed chat's in the chat settings however it show number of chats that were missed on the icon. I've tried messing with the NIO port number and looking at other settings. Also, none
Constructing P-chart in SDP
Is there a plan to support p-chart in SDP Reports? P-chart: https://www.youtube.com/watch?v=LSd-1CJQbs8
Script Master - 12: How to automatically create multiple tasks in a change request with a configurable JSON file.
Hello everyone, Last week, we learnt how to create multiple child requests from a parent request with a configurable JSON file. This week, you will learn how to automatically create multiple tasks within a change request using an API call, based on the change template chosen. Store the details of the tasks in a JSON file and provide the input to the API call. A message with the ID of all the tasks created through the custom trigger is shown in the history section of the request. Refer the comments
ServiceDesk Plus MSP - version 9.4 - Build - 9413 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9413. Please refer the Migration path table available here and upgrade to our latest build 9413. Enhancements Made : SDPMSP-12672: Reply Template gets a new option to insert HTML. Issues Fixed list is available here. Note : As a best Practice, please do the upgrade only in your Test environment and based on the status, do the upgrade in the Production. You can contact our support at sdpmsp@manageengine.com for any assistance.
Service Desk Plus First Time Setup
Hi, I have download Service Desk Plus and I am trying to configure it for the first time. can someone please provide me with step by step configuration which needs to be done. I would like to configure Standard version. 1) Incident management 2) Self Service portal 3) Knowledgebase 4) SLA management 5) Help Desk Report Thanks in advance for the support. Thanks & Regards, Mohammed Afroz
Notify Technician when Status changed to Validation
Hi Is it possible to create a custom trigger to email the technician and requester when the status of the request has changed to "Validation" I am not sure how to create the script to achieve this based on "On Edit" Mike
Change Workorder ID in an active system
I have been resetting the ticket number to the following format year and sequential. Example is 20191900. I am currently at Version : 9.4 Build 9423 on SQL Server 2014, I have used an SQL script for the past 3 years to change the first 4 digits of the ID to set the new year. It has worked without issue for several years, I would stop the services, run the script to inject a workorder, reboot the ServiceDesk server to restart all services. Normally the next ticket to be created would be the next in
Migrate from mysql to MSSQL and then attach to DB from new server?
I am working on moving ADSelfService to a new server and also a new database. Currently, I am running on a mysql database locally on same server as ADSelfService application. I'd like to run changeDB.bat to migrate the mysql database to my Microsoft SQL cluster. Then, after performing a successful migration, I'd like to build a new ADSelfService server and simply attach to that database up in the SQL cluster. Is this possible? If so, can you please provide commands?
KB4480960 and KB4480970 causing issues with network shares
Security updates KB4480960 and KB4480970 for Windows 7 SP1 and Windows Server 2008 R2 SP1 released on January 8, 2019 (January's Patch Tuesday) cause network shares to be inaccessible under certain circumstances: The issue is triggered only if the user attempting to make the connection is an administrator on the machine that hosts the Share. If the user is a non-administrative user on the device that hosts the share, the connection works fine. Workaround: If you are facing this issue, follow the
KB4480960 and KB4480970 causing issues with network shares
Security updates KB4480960 and KB4480970 for Windows 7 SP1 and Windows Server 2008 R2 SP1 released on January 8, 2019 (January's Patch Tuesday) cause network shares to be inaccessible under certain circumstances: The issue is triggered only if the user attempting to make the connection is an administrator on the machine that hosts the Share. If the user is a non-administrative user on the device that hosts the share, the connection works fine. Workaround: If you are facing this issue, follow the
[Announcement] : The first OpManager Free Training series of 2019 - Starting from 16 January 2019!
Hola Amigos! With the OpManager training being a great success in 2018, we are carrying it forward to 2019 as well! New features, interesting business scenarios and much more awaits you on the 16th of January. Join the training to get to the bottom of various challenges faced concerning the issues with your server and network performance. Click here to register now! Here's a quick look at what you'll learn through the training: Adding devices into OpManager and automate configurations with
Zoom Integration
First and foremost, there is an issue with submitting this topic. Your subject header suggestions don't disappear when you transition to the body to the body (screenshot attached). Secondly, is there any plan for Zoom integration? We would like to utilize Zoom as a feature for assisting our customers and see that ZenDesk has an integration.
OnDemand afternoon (CDT) slow downs
I've noticed for quite sometime now, that SDP OnDemand will slow down quite a bit in the afternoons. I come in around 6:30 AM CDT and everything is clicking and flying - no issues. Then around 12 (noon) CDT I start to notice SDP slowing down. I have to be patient when clicking on drop downs - 10-15 second delays Sometimes you have to wait for tickets to be created when selecting Add. This has been fairly consistent, so I just wanted to report it, and see if others notice it as well during these time
List group for specific requester wich is a technician
Hello everyone, i need to filter group of a requester that is a technician. i want to list all support group for a the requester (technician) in a FAFR and from that list filter the group list only the group he is in. regards, Martin
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