Folks,

This subject continues to confound our organization, and when we talk to support, we start talking in circles.  I've asked about this before, but I'll ask about it again:

Other than the default role, what role do you assign to change roles?

SDP comes with a default set of stages and Change Roles with permissions, but only a single User Role (SDChangeManager), which effectively grants a technician the full permissions to the change management module. (Although if I make a custom role, add the change management module, and grant full permissions, they somehow don't actually get the same full permissions).

So, in order to see the Change Management tab, the user must have something. It seems reasonable to ask the question of SDP, what would you recommend as a set of user roles for each of the change roles (even if it is just one set of permissions), but I continue to get the answer, "it can be anything you want."  But, frankly, since it isn't clear what happens when we change the permissions on the user role versus the change role, we have no idea.

Can't someone make a recommendation here?

Thanks,

Adam