WORK WITH TWO DIFFERENT OPERATIONAL HOURS
I HAVE TECHNICAL SUPPORT IN MANY COUNTRYS WITH THE OPERATIONAL HOUR IS DIVIDED: OPERATIONAL HOURS - START TIME 09 END TIME 12 - START TIME 14 END TIME 18 BUT THE SYSTEM SDP DOESN'T HAVE THIS OPTION TO WORK WITH TWO DIFFERENT OPERATIONAL HOURS AND THIS IMPACT TO MY SLA. THIS IS VERY IMPORTANT TO MY COMPANY .. DOES ANYBODY HAS THIS NEED? RGDS CARLOS JUNIOR
Technician gets unknown error from API
Hi In one of our templates we're using a form and field rule script that gets information from the CMDB. It works fine for everyone except for one user. When looking in dev tools and network I can see that the API respond with an unknown error: {"API":{"response":{"operation":{"result":{"message":"Unknown error.","status":"Unknown error.","statuscode":3001},"name":"read"}},"version":1}} We're running version 9420 but i've experienced this problem before in version 9326 however that time the problem
Set default update request status for reply
Good Day, Whilst replying to a Ticket one can update the status for example to "waiting for response" in order to pause the SLA. However, the status needs always to be selected by the technician manually. Is there any possibility to set for example the "waiting for response" status as a default when a technician replies? Thank you for your help!
How configure RDP connection
How to configure PMP firewall configuration. In our production, we did not open PMP application internet.VPN users connected to the company. For VPN user on the firewall, only the rule for communicating via port 7272 is defined. https: // fqdn: 7272 login and login with users. They can not do windows RDP on PMP. How to configure. how to authorize through the PMP application behind the firewall
[SOLVED] Query Report | Add windows version to query
Hello, Is it possible to add the windows version to this query? SELECT MAX("resource"."RESOURCENAME") AS "Asset Name", MAX("product"."COMPONENTNAME") AS "Product", MAX("aaaUser"."FIRST_NAME") AS "User", MAX("deptDef"."DEPTNAME") AS "Department" FROM "Resources" "resource" LEFT JOIN "ComponentDefinition" "product" ON "resource"."COMPONENTID"="product"."COMPONENTID" LEFT JOIN "ComponentType" "productType" ON "product"."COMPONENTTYPEID"="productType"."COMPONENTTYPEID" LEFT JOIN "ResourceState" "state"
[SOLVED] Automated closure of incidents
We have 30-40 requests per day that come in to our ServiceDesk that we would like to automatically close. We need to keep them logged, otherwise we would just delete them. We can come close by editing several issues at once, but then they still need to have a resolution manually entered, one-by-one. Is there a way I am missing that would allow us to do this?
[Tips & Tricks] Approval actions notification with customization are available from 10004 build.
Older builds of Service Desk did not have customizable notifications for specific users on scenarios when the approval action is taken on their tickets. Now we have the following notifications available from 10004 builds of Service Desk. Enable/Disable following notification for requesters (Admin tab -> notification rules -> requester tab) Following notification can be enabled for users (Ticket Owner, Requester, Editor and Approval Sender) Next - [Tips & Tricks] How to effectively use mentions
Remote Desktop session completion user notification alert not available
HI, Kindly be informed that we are using Manage engine SD Plus 9.4 Build 9425 using agent based remote desktop connection. After establishing the remote session there is no alert or notification from users side to confirm the remote session active status and there is no remote session status bar for active session as well as disconnection. Requesting you to kindly provide solution on this regard. Thanks & Regards, Rajesh.B
[SOLVED] servicedesk (again) refuses to start
hello All of the sudden our servicedesk program no longer works. I went into command prompt as administrator and ran the command startdb.bat System reported back 'Database server successfully started' I then used the changedbserver command, which reported back 'OK' Product version from installed location: 10014 Product version from database server: 10014 When starting the service desk however, I got the same problem again, namelijk after the message that service desk was starting, a lot of dots and
The ManageEngine AdManager Plus service started and then stopped
I cannot get my ADManger Plus service to run. After a server reboot it will stay running a few minutes and then stop. It cannot get it to start again. Other Manage Engine services are running with the service account with no problems. I see nothing helpful in the event log. Any help would be appreciated.
proxy settings sample
Hi I am looking NOCServerDetails.xml sample to configure probe and central communcation with proxy. Please advise the sample. because I have one install and now needs change to proxy mode. Please also advise how to update .xml if required to use ID/PWD for proxy login. Thank you. Code Chang
12.3.327 service pack
Dear support, I need to download 12.3.327 service pack to fix one urgent issue. can provide 12.3.327 service pack download link to me? Thank you! Code Chang
Which Meltdown and Spectre patches is ManageEngine preventing from being Installed?
Does anyone have a list or know of an quick way to get a list of the Microsoft Security patches that ManageEngine is preventing from getting installed because of the issues they may cause? Thank you, -Gerald
Please Scan Barcode Message
I'm trying to start our asset database by scanning vendor serial barcodes. Once I scan the code and fill in the subsequent information and hit ADD ASSET I'm getting the message "please scan barcode" up in the barcode field even though the data is there. I found you can't hand key the data (weird) so right now I've configured my cell phone to work as a scanner which works perfectly. It's transferring the number exactly as it is on the laptop, but the software apparently won't accept it. Does the software
Servers with failed logins
Hi Our AD server report that opmanager server login with a bad password, but when I look in Opmanager all servers is marked green. How can I see what server have wrong credential? It is very bad that Opmanager does not indicate when logins fail. I can not open 200 servers and test to login.
Incident catalog is not scrolling
Incident catalog is no longer scrolling down in 10016, worked fine in 90xx. While I appreciate there is now a search feature, being able to scoll down that list from the Requests screen was crucial. Please fix this feature.
Expand all notes in build 10000
In previous versions I could read all notes without expanding them. That is great if I need to followup on the case. But in build 10000 I must manually expand every note to read them. If there is alot of notes I must do many mouseclicks to open them all. Please add a "Expand all notes" button.
Not able to upgrade ServicDesk Plus 9335 to 9400 as per upgrade sequence
I am getting error as below --- Workorder to multiple CI Migration is not complete. Please refer link --- Sending attachment -- I followed instruction provided in link as below --- Workorder to CI: Go to the Reports tab and click New Query Report. In the Query Editor displayed, paste select Globalconfigid,category,paramvalue from globalconfig where category like 'WoToCIMigration' and parameter like 'IsCompleted'; and click the Run Report button. The result must display "true" under the paramvalue
Office 365 Monitor - Exchange Online not getting data
Poll will say Data Collection Successful but there is no data. The account I am using is licensed with E3 and is set as a global admin for the tenant. We have excluded the account from our MFA requirements on the tenant. The account pulls data for Skype and SharePoint fine. Just missing data for Exchange. I can login to the tenant with our monitoring account and see all the admin features just fine. What else should I be looking at to make this work? All the Pre-Reqs have been installed.
[Tips & Tricks] Field-level encryption
Hello folks, Field-level encryption provides the capability to encrypt sensitive data in specific fields. This allows you to securely upload user-submitted sensitive information to your web servers. The sensitive information provided by your users is encrypted at the edge closer to the user and remains encrypted throughout your entire application, ensuring that the data is handled only within the applications that need the data. As you may be aware, we can add additional fields in ServiceDesk Plus
ITOM London Workshop - Attend. Learn. Get certified
After globetrotting for the past few months, ITOM workshop is all set to take place in London on May 21,2019. You are guaranteed an action packed day with interesting sessions that will cover the latest trends in network, server, and applications management that will help you meet the ever growing business demands. Register now Highlights : Interactive product demos One-on-one question and answer sessions. Free certificate Agenda: View the entire agendahere Venue: Park Plaza Victoria London 239
Delete Support Group in SDP
Hi Everyone, I need to delete all previous support Group in my service desk plus but i am not able to delete them . Is the any possible to remove all tickets from SDP and refresh it to the default without any side effects be able to have a new policy or etc . Thanks Hamid
python script to open reqeust in SDP MSP
Hi, I know there are some topics to share how to use python to connect SDP MSP through API. but I cannot find sample to show how to create request in SDP MSP. does anyone can share the python3 script with me? Thank you! Code Chang
business rule to execute script
Hi I want to execute script in business rule but can not find the document to explain what variable string will pass to my script. Any one can provide this information to me? Thank you! Code Chang
Upgrade issue from version 10000 > 10016
I was trying to upgrade from version 10000 to the latest version and I received this message.
File Monitor: Alert if file NOT monitored
Please add the ability to check if a file is NOT modified after a certain period of time. Right now the option exists to alert if a file IS modified but for those logs that are written to continuously, if it suddenly goes silent for a period of time, that could indicate an application issue.
OPM probe configuration issue with proxy setup.
I'm installing the OPM probe and try to connect to OPM central from internet. The OPM probe was installed in the branch office which goes to internet by proxy, but the proxy is setup without credential. This is the reason I cannot pass the installation process without username and password fill in during proxy setup in OPM probe installation. Is there any way I can setup with the proxy without credential in my case， because i cannot change the proxy server setup in my network.
Do you know how to configure 'Set Send As permissions of Groups' for specific users?
In this article, I'll explain how to assign or remove Send As permission for distribution, mail-enabled security, and Office 365 groups, without using powershell scripts. What is Send As permission? Users with Send As permission for a particular group can send emails from that group mail ID as well. For example, say a user is a member of the Marketing distribution group and is assigned Send As permissions for that group. The user can send emails from the Marketing team's mail alias. Steps: Log
Approve Windows 7 April 2019 updates
Hi, We are not using Sophos products in our organization so we should not have an issue with booting. How do I go about manually deploying the critical Windows 7 updates which are marked as superseded? Thanks, Denis
Attend Philippines Workshop and get certified today!
Are you in Philippines, this May? If you are, come attend ITOM Philippines workshop and become an ITOM certified expert. Register now You can earn the certificate in 3 steps: Attend our sessions on OpManager, Applications Manager, NetFlow Analyzer, Network Configuration Manager, and Firewall Analyzer. Take a simple, easy test based on the knowledge gathered from the sessions. Get certified as an ITOM expert. Agenda: View the entire
ITOM London Workshop - Attend. Learn. Get certified
After globetrotting for the past few months, ITOM workshop is all set to take place in London on May 21,2019. You are guaranteed an action packed day with interesting sessions that will cover the latest trends in network, server, and applications management that will help you meet the ever growing business demands. Register now Highlights : Interactive product demos One-on-one question and answer sessions. Free certificate Agenda: View the entire agenda here Venue: Park Plaza Victoria London
Attend Philippines Workshop and get certified today!
Are you in Philippines, this May? If you are, come attend ITOM Philippines workshop and become an ITOM certified expert. Register now You can earn the certificate in 3 steps: Attend our sessions on OpManager, Applications Manager, NetFlow Analyzer, Network Configuration Manager, and Firewall Analyzer. Take a simple, easy test based on the knowledge gathered from the sessions. Get certified as an ITOM expert. Agenda: View the entire
Restrict ticket submission or logon by user type
My organization closes ticket submission during certain times of the year. Unfortunately, users don't read the Announcement pop-up and submit a ticket anyway. The same goes for submission during outages. For example if a server or platform fails, we need to be able to restrict ticket submission until the issue is resolved. Otherwise, we end up spending time closing tickets that didn't need to be submitted in the first place. It would be nice to either A: Restrict logon to service desk by user type
Closed Request
Should a closed request be locked so users are not able update request or add more tasks?
image signature shows blank after fetched
We are having issues with images showing blank after fetched into SD+ when I look at the original message in outlook, the image is there, but after it is fetched into SD+ it is a broken image and blank.
restoring data issue
Hi we are trying to restore the data and we are getting this error java.lang.Exception: Exception occured while restoring, CheckSum file is missing /opt/ManageEngine/ServiceDesk-20190401/backup/backup_postgres_9411_fullbackup_03_27_2019_17_59/backup_postgres_9411_fullbackup_03_27_2019_17_59_part_1.data,path ./backup_postgres_9411_fullbackup_03_27_2019_17_59_part_1.data.txt please help us on this as we are stuck
Attend Philippines workshop and get certified today!
Are you in Philippines, this May? If you are, come attend ITOM Philippines workshop and become an ITOM certified expert. Register now You can earn the certificate in 3 steps: Attend our sessions on OpManager, Applications Manager, NetFlow Analyzer, Network Configuration Manager, and Firewall Analyzer. Take a simple, easy test based on the knowledge gathered from the sessions. Get certified as an ITOM expert.
ITOM London Workshop - Attend. Learn. Get certified
After globetrotting for the past few months, ITOM workshop is all set to take place in London on May 21,2019. You are guaranteed an action packed day with interesting sessions that will cover the latest trends in network, server, and applications management that will help you meet the ever growing business demands. Register now Highlights : Interactive product demos One-on-one question and answer sessions. Free
how to contorl probe to access central?
Hi I would like to know how to control probe to access central server? e.g., I do not want some people to setup new probe server and to register to my central server. Can I put some access control list in my central server? Thank you! Code Chang
Feature spotlight: Report commenting
Imagine this: While looking at a report on SLA compliance, you notice a dip in January. You email the report to the help desk managers and ask for an explanation. You expect a fast reply, but your collaborators are confused about the graph you’ve shared;
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