Hello,

I've reproduced this bug at the MSP demo website  http://itildemo.servicedeskplusmsp.com/

Make a random screenshot with the 'Print screen' button. If you go to request catalog / new inicident, you can paste the screenshot in de description. However, if you clear the description (CTRL-A + DELETE) and click Resolution below to open it, if you want to paste the screenshot in the description again it appears in the Resolution. Is this a bug or a feature? ;-P

Beste regards,

Kerim Berkeveld