O365 Manager Plus - 4305 released with 26 new audit actions!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4305. This build comes with the following features. Highlights: New mailbox audit actions: O365 Manager Plus now audits 26 new actions on Exchange Online mailboxes which include changes to mailbox audit settings, client access settings, litigation hold settings, and more. Advanced audit and alert filters: Configure audit and alert profiles to fetch granular data based on event properties and business
Cannot Close Ticket
Hi, I got a problem to close a ticket in a service request. I tried several times and edit the template and assign to respected technician but a result still fail to close a ticket. The problem is when I put technician the technician column still show not assigned.
Is anyone using ServiceDesk Plus MSP with other Zoho products like CRM and Books?
With the ZohoOne products out I am wondering what integration there is now, how it works, and if there are future plans for further/better integration. Thank you
Manually Add Assets
Over half the devices we use in the company I work for are thin clients that we can not load the agent into. So I need to be able to manually add them to the assets database for tracking. How can I do that?
(solved)Is current Requester Merge tool still valid for v10?
(solved) Is the Requester Merge Tool published here: http://kbase.servicedeskplusmsp.com/faq/admin-3/admin-general/general/requester-merge-tool-from-v9-2.html# Still valid for use with 10.0 Build 10016 ? We have a ton of duplicate and redundant requester data to clean up. Thanks in advance!
Remove the Mandatory flag on the Criteria section in Custom Triggers
Hello, i need to remove the Mandatory flag on the Criteria section in Custom Triggers. I found this documentation that says to run a query to remove the flag, but where and how do i do this? See https://help.servicedeskplus.com/configurations/helpdesk/custom-triggers.html and look in the blue highlighted section. Thank you
MDM without Secure Gateway
Hello, We using Desktop Central as Freeware-Edition and now I want to use the MDM-Part. I am reminded that one could use mdm without a gateway. Is this still possible or do I need a license for the gateway. If so, it will also be needed for the freeware version? Is there a test license to test the function in advance? Ralph
AD account creation and 365 in different domains
Using a template, can I create a user in an "A" domain in Active Directoy and at the same time create an account in 365 of another "B" domain?
NetFlow Analyzer not shows the top results in Source, Destination, Conversations by defaul only show Others.
dear all, NetFlow Analyzer not shows the top results in Source, Destination, Conversations by defaul only show Others. helps me. thanks./
WAL_archive folder around 100 GB
Hi, Under ManageEngine > ServiceDesk > pgsql > data > wal_archive folder is around 100 GB size. I have already read this post here. When i compared the contents of the existing archive.bat file and the one downloaded from the post i found it to be same. I just want to clarify if it is ok to perform the steps mentioned in the post in this scenario. Regards Rayeez
Task comments and resolution
Is there a way to show comments from tasks in a resolution? Our specific use case is: We have a template that is used to report potential safety hazards. For the resolution we typically list resolution (obviously), actions taken to mitigate hazards or any repeat of incident, and employee retraining after incident completed by (name/date). I would like to create a new template that uses a workflow to turn the "mitigation" step as well as the "employee training" step in to assignable tasks. Upon task
Backup of Cisco switches with no prompt for enable password
Hi, I'm trying to figure out the backup SSH credential settings in OpManager to support Cisco switches which are configured without an enable password prompt. The authentication steps when connecting to these switches is as follows: SSH Prompt for login name Prompt for password Connectivity to the switch is then established with the > prompt To enter enable mode, enable is entered and are then taken directly in to enable mode with no prompt for login name or password with the # prompt. Thanks
The service desk menus do not appear
Hi team, I login to the SDP and it does not display anything, it does not display the menus. how to fix this error.
How to stop NetFlow categorization as "Others"
Hi Why is traffic (source/destination IP, applications, QoS) categorized as "others" and how do I stop this? I am using the postgresql database.
Query report for time elapsed per technician for each request
Hi I need Query report for time elapsed per technician for each request like attach file Adilah Request ID Technician Time elapsed : 7010 adams 17:45:12 7010 steve 10:15:00 7010 verna 01:15:22 7011 ............. 01:15:22 7011 ............. 01:15:22
Desktop Central in a docker/container
I am using windows server 2016 and have another management program running, in my experience the two programs will conflict at some point so i just assume virtualize or utilize docker. If anyone has some advice for me i would appreciate it! Will update with my progress.
install and configure snmp on linux
Hi, i have a linux server with following details : 2.6.39-400.17.1.el6uek.x86_64 Oracle Linux i done everything that's on https://www.manageengine.com/network-monitoring/help/install-snmp-linux.html https://www.manageengine.com/network-monitoring/help/configuring-snmp-agents.html but i can't see any information on interfaces tab Unable to fetch Interfaces - Possible Reasons SNMP service may not be running on the device The SNMP credentials may be wrong The device may not be up and running at the
Support, please let us know the resolution of issues you fix.
When a user asks a question here and you tell them to submit logs how about following up in the thread with what the fix was? I can't count how many times I've had an issue that was posted about before here in the community and all I see from you is "Please submit your logs" and no reply for the rest of us on how the problem was resolved. Thank you,
When changed to https I cant remote control anymore
Hi, When I changed Dcentral connection mode to https (8383) I cant use Remote Control anymore (8445) ? Error : This site cant be reached.
Question about patch location and folders
I have noticed recently that machines that are missing patches don't seem to have a "patch" folder in the Desktop Central folder directory. IE: C:\Program Files (x86)\DesktopCentral_Agent\patches Those that do have the "patches" folder, don't seem to be showing on the Missing Patches report, Vulnerable or Highly Vulnerable report. Those that have the "patches" folder actually have patches downloaded into them. Those machines that don't have the folder, I can't seem to find downloaded patches on the
ServiceDesk Plus Sites
I'll start off with a question. Are sites needed for my organization? Now the reason I ask. I was not part of the group that initially set up our ManageEngine products for my organization. I've been in it for about a year myself and in that time I've realized that many things weren't set up in the best use manner. I'm sure this is from lack of understanding since it was all a learning process. And once things got to a point where they worked, it was kept that way since it was good enough. I work
CMDB API - Access Denied for Admin account
Hi, I am using CMDB API to get assets related to particular CI (Business Service). For that purpose, I am using below API with technician key from Admin account but I am getting error of 'Access Denied'. API: https://help-test/api/cmdb/cirelationships/<CI NAME>?OPERATION_NAME=read&TECHNICIAN_KEY=<ADMIN TECH KEY> Here <CI Name> is Business Service name. Response: "message": "User does not have requisite permission to view relationships for CI other sites.", "status": "Access is denied.", "statuscode":
Recording HTTPS
Hello, we want to know, when upgrade pack released for recording HTTP sessions ? becausse it's very constraigning in actual situation. We use virtual management machine for recording https session for the moment. Cordially, Marvin BOTHEREL.
master.key to MSSQL
Hello, We have migrate DB of PMP postgreSQL to MSSQL externe. Now pmp.key is master.key in "ManageEngine -> PMP -> conf" But when we change location in "admin -> Manage -> encrypted keys" these always pmp.key. We can change this ? can we change the location of the master.key or is there a procedure ? This master.key is encrypted by default ? Cordially, Marvin BOTHEREL.
ServiceDesk Plus - incoming emails not fetching
Hi, think this is going to be a long shot but here goes. Version: 10.0 Build 10019, just upgraded to see if it would solve the issue. Inbound emails, fetching from a mailbox has been working fine, the smtp version to send is still working. If I double check the details and click save, it reports all saved but could not connect to the mailbox. I've tried to connect from another service using POP and IMAP and all have been successful. Also I am unable to find any logs reporting failure on fetching.
Can't login with SDADMIN accounts
I Downgraded some ADDC on my domain, and one of them was the server where I authenticated my login accounts. Now i had 2 SDADMIN accounts, but both are domain accounts, and because the domain controller authenticated my accounts for login, now i can't login with a SDADMIN to change the ADDC server to authenticated. Is there a way to upgrade an account to SDADMIN without the UI? or to change the ADDC server where to authenticated?
Cleartext Submission of Password
With our recent PCI audit it has been discovered that our version of SDP has a vulnerability with Cleartext Submission of Password. We are currently on version 10.0 Build 10014. Is there a way to stop the submission of cleartext passwords? Please advise,
Masterclass – ServiceDesk Plus online training series starts May 15th
Hi folks, We are glad to announce that we will be hosting ServiceDesk Plus Masterclass series for both on-premises and cloud starting next week. The objective of this webinar series is to showcase every day IT service desk problems and how ServiceDesk Plus can be used to solve them. This series has 7 sessions covering various modules in ServiceDesk Plus along with a dedicated sessions for integrations, ESM and Analytics. Here’s a brief look at upcoming sessions: View detailed masterclass schedule
unknown protocol in top conversation
Hi there, in the top conversation page, i find the top flow is about unknown protocol. How do I find out more about the IP protocol number for this flow ? can I still open up the IP header of the packet ? see yellow below: Regards, Edward
What's the "mapName" property is returned in listDevices API call?
Hi, What's the "mapName" property is returned in listDevices API call? : for a Desktop device: "mapName": "Desktops_Map.netmap", for a switch: "mapName": "Switches.netmap", I feel the API documentiation for OPManager is somehow poor and doesn't address responses and their parameters. Thanks
How come are the POST requests being sent without a body, and send parameters as query strings in URL?
Hi, AFAIK, The parameters of a POST http request will be wrapped and sent in the request's body (in json format or form-data format) not as quey strings in the URL (like what we have in GET requests). I'm curious how do some of OPManager's API URLs work, as their method are POST, but still they have all required parameters in their URL, and nothing is mentioened to be implemented as the patrameters in the POST's body. An example would be: addServiceMonitor (POST) : http://localhost:8060/api/json/admin/addServiceMonitor?apiKey=081c9ac51ba16ab061d5efee583dcd2f&autoDiscovery=false&serviceName=test2&portNumber=119&timeOut=5&failureThreshold=1
The difference between returned parameter's of a device in API
Hi, What's the difference between these two returned parameters in the API response? statusNum numericStatus I'm also wondering what's the mapName and what's the list of it's available values? does isSNMP indicate if the device is SNMP enabled or it declares the SNMP credential were OK? How could we retrive the MAC address of devices via API? Thanks
Kiosk mode for iOS
How can i disable kiosk mode on iOS. On android you can press the back botton 5 times to disable kiosk mode. Does iOS have this function?
User File Access Audit
Hello, First of all, I'm sorry if this question has been asked before. I'm a MSP and I have a new client that has been using ManageEngine Desktop Central. I have never used it before and I've been tasked to determine if I could get an audit report to determine what files a particular user on a particular computer access on a specific date. I've look at the reports in the system and the custom reports that I can create, but I cannot figure out how I could run this report. Any help would be greatly
Export Eventlog Analyzer correlation rules
I have an old server which has correlation rules we would like to use on the new server. Where is the location and filename of the correlation rules and how can we export the old correlation rules and import them into the new server?
hide information to the applicant creation new user with template
Can this information be hidden when the user makes the request? When the applicant makes a request for a high user by a template, the name of the user, mail, etc. that he / she will have appears in the header, we would like no data to appear.
Invoke asset/patch scan from Linux via command line
Is it possible to invoke an asset/patch scan in Linux via the command line? This would be really useful for us, as we handle updating of linux outside of desktop central. Many thanks!
[Free online training] You're only a few steps away from becoming a network management expert.
Hello there! The free online training on Network Configuration Manager is right around the corner. What aspects of configuration management will the training cover? The training will cover key aspects of network configuration management like compliance and change management. Is the training for only new users or is there something for existing users as well? The training will have something for every user. If you're a new user, we'll walk you through all the features and about how they can help you
IT analytics in 90 seconds: A bird's-eye view of your Amazon AWS infrastructure
The Amazon AWS dashboard in Analytics Plus gives you a 360 degree view of your cloud infrastructure. If you're not already using Analytics Plus, download your free, 30-day trial today.
Notification profile
Good afternoon, I have a very basic notification profile whereby if a certain snmp trap is recieved a bat file is run which in turn opens up an exe file. In previous versions this has worked fine but since upgrading it no longer works. i have then tried doing this via a bat file and powershell and this all works as expected outside of OpManager but when i try it within the test action is states its successful but nothing happens. command : C:\ManageEngine\OpManager\bin\test.bat test.bat: PowerShell
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