We are trying to backup database on our old SD+ workstation (Win7) and  restore it into our new SD+ workstation (Win10).

*The same version of ServiceDesk Plus (8.0.0) is installed on both workstations

As far as the backup process we were able to start following below instructions:

https://www.manageengine.com/products/service-desk-msp/help/installation-guide/documents/perform-backup.html

However the backup seems to fail every time during the process,  it says:

ERROR: invalid page header in block 1 of rela tion base/16384/29969* Query = SELECT max(BACKUPID) FROM BackupSchedule

I've also tried to backup using Backup Scheduling feature on ServiceDesk Plus,

but it only creates "backup_info.xml" file in each backup folder and not actual *.data files.

If you could please advise.

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Going to take full backup with file attachments

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deleting duplicate entries in WordMap table : 0

*************************************************************

Please wait ! backup in Progress...................

0-----------------------50------------------------100(%)

==========================ERROR = *ERROR: invalid page header in block 1 of rela

tion base/16384/29969* Query = SELECT max(BACKUPID) FROM BackupSchedule

java.lang.Exception: Unable to get the data from [BackupSchedule] table

        at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingLimit(SDBackUp

.java:1495)

        at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingLimit(SDBackUp

.java:1516)

        at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingCriteria(SDBac

kUp.java:1135)

        at com.adventnet.servicedesk.tools.SDBackUp.dumpTable(SDBackUp.java:1106

)

        at com.adventnet.servicedesk.tools.SDBackUp.startBackup(SDBackUp.java:36

6)

        at com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:101)

        at com.adventnet.servicedesk.tools.SDBackUp.main(SDBackUp.java:2433)