ADManager Build 6659 - O365 Create User - Failed 'mailNickname'
We upgraded to 6659 yesterday, ever since then we have not been able to create O365 users (we are DirSync enabled). On-Prem AD ID gets created fine but when it tries to create the O365 portion, we get the following error EVERY time: Successfully created the user. , but following errors occurred. Error in creating Office 365 user. Error occurred while executing NewUser Code: Request_BadRequest Message: Invalid value specified for property 'mailNickname' of resource 'User'. RequestId: f12d361a-7b46-4450-b4e6-6c5e9a140b68
SDP 10013 - Adding approval Stage without editing notification mail
Hi, after upgrade from 9.4 to 10.0.13 (on postgres) there are diffierent behaviors in requests "Approvals" section: - Add Approver in Stage One > you can add technicians/requesters AND customize the notification mail (its' CORRECT) - Add Stage > you only can add approver WITHOUT customizing the notification email (it's an ISSUE) Thanks for your help alessandro
What does this field do
What does "E-mail Id(s) to Notify" do? Is it to be considered as a "cc" field when replying or forwarding a request?
How can I hide the Domain box from the login page...?
we need to make our login page to look likes this Is there any way to hide the domain option in the latest version..? I tried to customize the login page but I couldnt hide the domain option..!
Move\export request details on closure
I have two requests that might be interwoven. 1. When a request is closed are there any scripts or triggers that will allow me to export certain fields and the attachment to a folder location as a CSV? 2. When a request is closed are there any scripts or trigger that will allow me to move certain fields and attachments to the contract module as a new contract? My compliance team is using SDP now for new contract review requests. When they complete the request we are trying automate two things.
Data Discovery Rules
I wanted to see if there is a database that is updated which may include more pre-built rules than the 50 or so that come with the Data Discovery tool out of the box. I'm mainly concerned about HIPAA related strings and dictionary items. Some examples would be NPI(Provider Numbers) numbers, ICD9/10 codes, NDC(Drug Codes) and for dictionary items, drug names, medical conditions, procedures, etc. We can build some of this out in house, but I was hoping some of it may already be created. Thanks for
Risk Assessment Status
I am running a risk assessment schedule and it is still running. I am testing only on 1 share folder. I cannot see the status if it is still running or stuck. I only see under progress.
Addition of event logs to Inventory View
Sometimes we need to look at event logs to determine an issue. In some cases, at the time we get to it, the machine isn't online so we can't use the system manager. What's the possibilities of adding a tab in the Inventory View where we have the system, hardware, software, etc to display the logs? Make it filterable, so we can filter out errors, vs warnings, filter how many to display, etc. Mainly the Application and System logs are needed, but Security logs would be useful as well. Due to the amount
Superseded Updates still showing as Missing Updates
I have 65 updates that have been Superseded, going all the way back to August of 2018, that are showing up as Missing Updates. Of these 65, one of them was declined back in September of last year, but is still on the missing lists. The check boxes to select these updates is grayed out and when you mouse over it, it tells you it was Superseded. Problem is, these updates seems to still be showing and counting against the environment. Since taking over my current position in this new company, i've
Alerting on Server Start up Failure
Does anyone know where the alerts for "Desktop Central Server Start up Failure" come from or are set? At the moment we have one old employee getting the alert and one who isn't an admin getting it. I checked in Admin - Server settings and the notifications settings point to an admin directly. So i am guessing there is another alerting feature that isn't dynamic since it's going to an old employee long gone. Header info doesnt have much to go one but are there other suggestions? Remote Server returned
restore project
Is there a way to restore a Project that was accidentally deleted? User did not see a message asking if he/she wanted to delete.
Time elapsed equal to 00:00:00
I've analysed the reports of last month in more details and I saw that for some tickets the 'time elapsed' is '00:00:00' with the 'request status' on 'closed'. The 'time created' is 'May 4, 2018 08:35 AM' and the 'close time' is 'May 4, 2018 10:32 AM' . Any one an explanation or a direction where I should go to analyse this. For the same month, we 've tickets were the 'time elapsed' is correctly calculated. regards Koen Vlemincx
How to Rename local administrator account by DesktopCentral ?
Good Day i have question How to Rename local administrator account by DesktopCentral ?
SQL 2016 native client prompt
We are performing an install of the ADmanager 6.6 application. We have a database for it on a SQL 2016 cluster. When I run the ChangeDB.bat config batchfile and put in the SQL server and Instance, I get the message You are trying to configure SQL Server version 2005 or above; please install SQL Native Client and try again. Thing is, I have tried installing the SQL 2012 Native Client (which appears to be the last one that was officially released by Microsoft, and I've tried the SQL 2014 native client
Organization Roles
Can you help me understand the difference between Site Manager and Site In Charge ? I guess we can make it what we want, but I would like to understand what is the best practice. Maybe provide some examples? Is the Site in Charge is typically the Head of the Site (CEO) ?
Problem with custom script in user creation template
It gives me the following error: + FullyQualifiedErrorId : CommandNotFoundException Set-Mailbox : The term 'Set-Mailbox' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again. At C:\Software\Personalizacion\ManageEngine\usernew.ps1:7 char:1 + Set-Mailbox -Identity $sAMAccountName -CustomAttribute15 $null + ~~~~~~~~~~~ + CategoryInfo : ObjectNotFound: (Set-Mailbox:String)
Mobile Device Manager Plus (MDM) now supports remote troubleshooting for Lenovo devices
You can now remotely control Lenovo devices over-the-air and in real-time. This includes viewing the device screen as well as accessing the device settings which is an effective approach to identify and fix issues on devices used by remote employees. In addition to supporting unattended remote access, Remote Control lets IT admins communicate with the device users via Remote Chat which helps in better undertsanding of the problem. It also supports a number of security commands like lock, reboot,
How to enable organization customization manually?
Problem: When you wish to backup mailboxes in an Exchange Online tenant using RecoveryManager Plus, the global administrator account used to configure the tenant with RecoveryManager Plus must be provided with impersonation rights. For impersonation rights to be assigned, organization customization must be enabled. When organization customization is not enabled, RecoveryManager Plus will automatically try to enable it. If unsuccessful, you’ll have to manually enable organization customization for
Desktop Central DS Install locking AD accounts
Every since we upgraded to 10.0.347. when ever we try to install a new DS at a site, Desktop Central locks the AD account without installing the server. The error then reads in Desktop Central "The referenced account is currently locked out and may not be logged on to." We can unlock it, repeat and same issue. We even tried with my AD account and my managers account. Verifying they were not locked to start. Once you attempt to install the DS, it errors out and locks the AD account. This is causing
Configuration filtering based on AD organization unit
Good morning, we have an installation of Desktop Central MSP (build 10.0.347) and we cannot find the option to apply a configuration (or a patch) to a specific organization unit (the option is missing from the dropdown menu). Our remote sites are managed through a distribution server. I have attached a screenshot for reference. Thank you Kind regards, Luca Peduto
Automatic device name selection
Hi, I have a question about deploying an os to muliple systems. I would like to use the computer detail settings list in my deployment template to check if a mac address already has an assigned device name. If the mac address is not in that list, i want desktopcentral to deploy the system with a new name, lets say DTCFR{001}. Am i correct dat if i have the computer detail setting list selected, and i also filled in a name in 'Target computer name', that it will first check the list, and if that's
Accessing the portal from anywhere?
Hi, I recently downloaded the trial of desktop central and everything has been working wonderful. Is there a way to access the administrator portal when i'm off the LAN? Right now, the only way I can access the portal is by logging into the localhost:8020. I want to be able to access this from anywhere and be able to remote control desktops in my environment from any location with internet access. Thanks.
Create custom report with software installed
How to create a custom report with computers that have a specific software NOT installed?
Announcing the end of technical support (Build 3500 and below)
ManageEngine Analytics Plus is initiating the end of the technical support for build 3500 and below. This will come into effect on July 10, 2019. We request customers using these older builds to upgrade their application. Click here for instructions. Customers on these older builds will continue to get technical support until July 10, 2019, provided you're covered under a valid AMS contract. Please write to analyticsplus-support@manageengine.com for any questions or concerns that you may have.
Query to show how long a group owned a request
Hi, The following query works as intended: SELECT wo.WORKORDERID "Request ID", max(wo.TITLE) "Subject", max(ti.FIRST_NAME) "Technician", max(std.STATUSNAME) "Request Status", max(tech.first_name) "Due by Technician", max(g.queuename) "Due by Group" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID LEFT JOIN
Coming over from Quest KACE - Assigning Devices from AD import
Hi, we are looking at ManageEngine to replace our Quest KACE Appliance primariyl for asset management but im already running into an issue. In KACE, we can manually assign devices to users, and that list is populated from our AD User import. In Desktop Central, I can only see how to assign a device to a user by manually typing into the "Owner" field. Is it possible to manually assign users from a dropdown with info fed from AD imports?
Differences between Desktop Central and Desktop Central MSP
Hi, What is the main difference between Desktop Central and Desktop Central MSP? Is there any differences in functionality? Thanks.
[SOLVED]Technician on Leave
Hi All, I have another question, how can i set technician on leave to not received any request? Because i tried and apply comp leave to a technician on today's date, and create a request specific to the technicians group. With tech auto assign enable running round robin, the technician that is on leave on that group is still receiving request. Need help on this. Prompt reply is much appreciated. Thanks.
Report for time spent across requests, tasks and projects.
What I would like is a report that shows time spent on requests as well as tasks. So far I'm able to create a report of the following I'm happy with. Request ID Assigned Technician Requester Subject Time Spent Time Spent Description Request Status SELECT "rctd"."FIRST_NAME" AS "Time Spent Technician", "wo"."WORKORDERID" AS "Request ID", "ti"."FIRST_NAME" AS "Assigned Technician", "aau"."FIRST_NAME" AS "Requester", "wo"."TITLE" AS "Subject", "ct"."TIMESPENT" AS "Time Spent", "ct"."DESCRIPTION" AS
Help with report
Hi, We have a report configured (please see atachment) that shows closed requests count, backlog requests count, requestid count and SLA violated requests. Every column on Y-axis shows the actual value as it was for each month but for the column "backlog requests count" we would like the graph to show the total requests that are backlogged, not just for the particular month. Is it possible to accomplish this in one report?
Adding User to the Active Directory Group upon Service Request approval
We need to have functionality to add user into the Active Directory Group upon Service Request approval. Please let us know how we can achieve it. Ashish Kesarkar Mumbai, India
[Free e-book] Six ways analytics can facilitate proactive IT operations management
When it comes to IT operations management, you have two options—be reactive or proactive. Being reactive is chasing down problems after they've occurred, while being proactive involves predicting problems and preparing for emergencies ahead of time. To help you proactively manage IT operations, we've put together an e-book that explains how analytics can facilitate proactive IT operations management. Grab your copy now.
Mentions Notifications
Looking for this feature in SDP Cloud: When you @ mention another technician they can be notified with a pop up or a notification in their browser.
Notification of Survey Result
We would like to get a notification email when a user survey has been submitted.
AppendOnRequestReferences
Dear all, explain plz for a newcomer how to disable this: SDF-65393: Email reply gets auto merged as conversation based on email header (in-reply-to header). This feature is enabled by default .It can be disabled through the Globalconfig Table in the database. [Parameter=AppendOnRequestReferences]. Thx!
How to Bulk Assign "Service Request Approver" to users mentioned in CSV
Dear All, We have 500+ Approvers in our organization. We have to modify each and every person manually for assigning "Service Request Approver" role. This is not easy task for 500+ Approvers. Please give us the method to update the approvers by importing CSV File.
Requester approval log
Is there some where in SDP we could trace the approval made to a requester? when we query requests by requester, its Request details does not show the entire workflow for a particular ID, just the initial request, but a approval log for respective requested would be useful for future reference.
[SOLVED] Duplicate Technican
We are in the process of cutting over to Office 365 and I am a test user. We are planning to rename our login names (UPN and pre2000) on A\D to make details more uniformed. . As part of the testing I changed my A\D login name (UPN and pre2000). To cut a long story short I had to recreate myself in SDP as a technician logging in via the domain. This has resulted in my name showing up 3 times under technicians. In future plan to merge the remaining technicians. I followed this thread: https://pitstop.manageengine.com/portal/community/topic/duplicate-technicians however
Error while requesting free MSP key
Please issue free key to fazlin@cloudit.com.fj Company name: CloudIT PTE Limited Country: Fiji
Initial Install
I'm just trying to install this - firewall monitoring piece. On a windows server. I run the install, and the very first question "ADMIN" or "COLLECTOR" is not listed on ANY of the documentation I can find. Which do I install? I installed the admin, but it says there's no collector... It won't let me re-run the install a collector on the same computer. When I un-install and try to install the collector, it wants an IP of the Amin.... there isn't one yet... How do Install?
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