Android Mobile App Functionality
The Android mobile app is severely lacking in functionality compared to the full web interface. Are there any plans to address this in 2020?
User Survey Email Configuration.
Service Desk Plus 10.5 Build 10514 This is the email the requester receives when requesting feedback. The link is generated by using $SurveyLink Can the link be masked by text? Can the "Provide Feedback" button be a link to the survey?
[Blog] The Principle component of a HelpDesk Tool
Nowadays there are plenty of Helpdesk tools available in the market, they come with a wide range of features. Organizations deploying the Helpdesk tool should know the key components of a tool. An increase in users and retaining them are a crucial part of an organization's success story's. Yes, It's always important to set the right focus and understand what exactly your customer needs. Popular research on best ITSM tools states building a perfect Knowledge Base takes 70% of your support team's
Notification Rules Templates Issue
I am having an issue where the signature I put at the end of our requester automatic response templates gains additional line spacing. It is only present in the actual response. When I go back to the template there is no line spacing separating anything. The main body of the template is unaffected though.
Workflow for change request in SDP to rollout patches in desktop central?
i'm not sure if i'm missing it, but while we have both servicedesk plus and desktop central with integration enabled, i don't see any easy way to approve patches from servicedesk plus and then roll them out to specific computers. i can always copy and paste the list of patches into a change request and reference the system(s) manually, but that seems a wasted opportunity on ManageEngine's part. Regards, Dave
Query to undelete a requester
Can you provide a query to undelete a requester I accidentally deleted? In the tables: aaauser, the user_id is 941 CI, the CIID is 982 Build Information Your Version : 10.0 Build 10013
Request Life Cycle hold transition for technicin that hasn't access to stop timer
Hi, I create a RLC for service catalog as Request a Laptop. In our workflow, maybe we have laptop in store or not. When we haven't laptop in store, we order laptop from Purchase Department that provide new laptop. This process can take up to a month and we aren't responsible for this job. In this situation, we want to stop timer and hold request until Purchase Department provide us a new laptop. Also we don't want to access technicians to hold request. Now when I configure this transition (Purchase
Report Format
Good Day I have noticed that reports in ServiceDesk Plus are not created in the A4 format. When I export them for example as a PDF, I am facing problems with printing them since the format is not A4. Is there any possibility to change the format of reports? Thank you very much!
Finding %Java% installs across domain of hosts
I need to know how to query for the installation of Java across our domain. Not a specific version, but something like %Java% so that it would find everything Java or Oracle and then list every host that has it installed. I don't necessarily need to know what version of Java is installed though that would be a nice benefit, to be honest. I've never used this tool and was given access to it today, however, only because nobody else really knows how to use it either. I was assuming that this would be
Pushing cscript command
We have used Desktop Central to push Windows 7 to Windows 10 upgrades. After upgrading, Office 2016 becomes deactivated. When I re-enter the VL Mac key, Office reactivates. To speed things up I wanted to push the key to the deactivated clients. I have tried to push the following as a computer configuration custom script. c:\windows\system32\cscript.exe “C:\Program Files (x86)\Microsoft Office\Office16\OSPP.VBS” /inpkey:XXXXX-XXXXX-XXXXX-XXXXX-XXXXX I have tried running the script as a "system user"
Updated Desktop Central Guide/Book
Can we get an up to date Desktop Central guide in actual book format or PDF format? I need something portable to take with me where i don't always have internet access to look through whats currently available. If this is nto possible, can you at least change the delivery of the current online documentation to have better navigation and search features?
firewall on PMP servers
Hi! I have PMP HA: 1. Win server 2012 - Primary PMP 2. Win server MSSQL DB - Primary DB 3. Win server 2012 - Secondary PMP 4. Win server MSSQL DB - Secondary DB I want to turn on windows firewall, can you tell me ports that are using by this components.
Service Desk + Telegram
Hi guys, I am kinda new with this service desk thingy especially to manage engine. Can somebody confirm if I can link it to Telegram to create incident tickets? If so can it be possible to standard license only? :) Thank you so much!
Can I decline patches for Windows OS families?
Is there a way to decline patches that apply to specific Windows versions? For example, my organization does not use Desktop Central to manage our servers, only our end-user workstations. Therefore, none of the Windows Server patches will ever be needed. I know that I can decline all patches for third-party apps, like Mozilla Firefox or WinSCP, by going to "Patch Mgmt > Patches > Decline Patch" and selecting the product I want to decline patches for. Is there a similar way to decline all patches
Chrome doesn't work with Device expert 5.9.7
Hello, everyone! Please help to find answer - when i use chrome browser with device expert 5.9.7 version I can't open "Change password", "User settings" windows. And I can't edit settings any existing user in "User management" settings. What is cause of this problems?
Actual Manage Engine Book
Is there an actual, physical ManageEngine Desktop Central book, instead of just the online documentation? I don't always have my laptop or tablet with me to read things online and I prefer actual books when studying and reviewing material. If not, is there an available ebook for download?
NCM Plugin
Hello, Although NCM plugin is installed and active, I'm not able to get compliance report or go to the NCM plugin as I'm not able to find it. Version is 12.4.102 Regards,
Can't setup VPN server name with port like hostname:8443
Hi Team, when I try to configure the VPN profile for Palo Alto VPN, the web GUI does not let me put the servername with the port like "vpn.ovel.ru:8443" It does accept the server name without port though, but this will not be a working solution. The Palo Alto VPN client (GlobalProtect) can accept the port ( i can configure it manually). The web gui also doesn't accept any specific app name (on the bottom of the page). Please fix it if possible. Thank you!
Custom Script Help
Is it possible to create a custom script where on form submission it fires off a task template we have saved? Additionally, is it possible to grab information from fields on the form to enter data into certain fields on the task? For example, we have a task template called "Locator Needed" and we have a field on the form for new user creation called "Locator Needed?", which is a yes/no drop-down. We would like to see if it can add the task if "Yes" is selected for this field on the form. Field
Windows 7 ESU verification
Hello everyone, We posted an announcement earlier that mentioned the way in which the MAK key could be deployed using Desktop Central. This is a follow-up post on how to check if the ESU license has been installed. For the previous post, refer : https://pitstop.manageengine.com/portal/community/topic/tackle-windows-7-end-of-life-with-desktop-central-14-1-2020 Steps to verify if ESU license has been activated successfully Open command prompt. Type slmgr /dlv then press Enter. Verify the license status.
Internet Explorer zero-day vulnerability actively under-attack
Microsoft, on Friday, has published a security advisory detailing a zero-day vulnerability in Internet Explorer that's actively under attack. This vulnerability (CVE-2020-0674) is a scripting engine flaw which when exploited can lead to arbitrary code execution in the context of the current user. The flaw can be mitigated by restricting access to the JavaScript component JScript.dll, and there is no patch available so far. This forum thread will be updated with the patch information as soon as it's
Internet Explorer zero-day vulnerability actively under-attack
Microsoft, on Friday, has published a security advisory detailing a zero-day vulnerability in Internet Explorer that's actively under attack. This vulnerability (CVE-2020-0674) is a scripting engine flaw which when exploited can lead to arbitrary code execution in the context of the current user. The flaw can be mitigated by restricting access to the JavaScript component JScript.dll, and there is no patch available so far. This forum thread will be updated with the patch information as soon as it's
[SupportCenter Plus] Insert images in Notification Templates
Hello Support. A question. Is it possible to insert images into the Notification Templates of the SupportCenter Plus console? Regards, Rafael Vega.
Unable to send code. Please contact your administrator
I updated to version 7.0.5 from version 7.0.1 and i now receive a message "Unable to send code. Please contact your administrator" for any user that tries to log in. Any ideas how to resolve this?
OpUtils approve subnet
Hello, I'm trying to approve subnet in OpUtils but I'm getting "Failure" error, please advice noting that OpManager version is 12.4.102 Regards,
Emails in a Request
Hello Team, I have the list of Tables that are present in our ServiceDesk Plus database. What I'm trying to do, is to get a query report on the list of email exchanges thats contained within a Incident Request. I'm not able to find the table which will have this information, requesting your inputs here.
Patch Tuesday January 2020 updates
Hello everyone, The first Patch Tuesday updates for the year 2020 are here, Let's take a quick look at the updates released New Security Bulletins : 2020-01 Cumulative Security Update for Internet Explorer 9 for Windows Server 2008 (KB4534251) 2020-01 Cumulative Security Update for Internet Explorer 10 for Windows Server 2012 (KB4534251) 2020-01 Cumulative Security Update for Internet Explorer 11 for Windows 7 and Windows Server 2008 R2 (KB4534251) 2020-01 Cumulative Security Update for Internet
Use of API's to a 3rd party supplier
Looking to add API's to allocate incidents and some requests to a 3rd Party for support. Where is best to start?
Installed trial version of SDPlus Standard today and local Administrator is no longer available
Hello, I downloaded/installed the SDPlus Standard edition trial today to pilot the system. During configuration, i was able to successfully connect to LDAP and import all of the users. upon logging out, I am able to login with the local Administrator user account but only as a requestor and not as a full admin. When I run the PSQL command to find local administrator 0 is returned (denoting no local admins). How can I rectify this problem without a reinstallation? I would really like to try this
Time Spent reports for Requests and Tasks
the time spent eports just retriving the WorkLogs assotiated with Requests only, please advise how to generate a report gives all workLogs assotiated with Requests and Tasks, with following fields. 1- Request/Task ID 2- Request/Task Type 3- Subject 4- Request/Task Status 5- Technician 6- Excuted Time 7- Time Spent 8- Work Log Description 9- Priority 10- Request Category
"container" for BYOD email access
Hello, I'm trying to setup email access for BYOD devices, and I would like to make sure this email can be removed from the device doing a corporate wipe. I don't know if MDM offers a "container" for corporate email that I can be sure that when I do a corporate wipe the email is gone? The problem with just doing exchange active sync is the user could just copy the email account settings into a different account on the phone and then the corporate wipe feature will not remove that information. I
Adding an approval automatically with a custom trigger
Hi, I've tried following this guide: https://www.manageengine.com/products/service-desk/help/adminguide/configurations/helpdesk/sample-approval-scenario.html ...to create a script that automatically Assings an approver, when we use a specific incident template. The custom trigger runs when edited/created and subject starts with "RFC". It executes the following script: python rfc.py $COMPLETE_JSON_FILE I then installed Python 3.6 in the latest version on the servicedesk-server. Didn't know if that
Email notifications not sent to support group techs
Hi, We have created support groups and added techs to them. We also set to send email to notify techs of incoming requests to the groups. We have found that no email is sent to the technicians. Can you give us a clue? Regards
OpManager 12 problem reading SNMP values from UPS MIB
We have recently began using OpManager 12 from OpManager 11. We are doing a fresh install and migrating our items manually. I have run into a problem with OpManager 12 receiving SNMP data from our UPS system MIBs. It doesn't appear to be able to process or translate the MIB definitions correctly and will not return certain results. I have verified that I have included all necessary items required for the MIB definitions to process correctly but I still get the OID string which I do not appear to
Disabled Resources
What is the criteria for the "Disabled Resources" Group. How do resources become part of that group?
ADSelfService Plus - service starts then stops
Hi- I installed ADSelfService Plus build 5811 on Windows Server 2012 R2 (a domain controller), and configured a policy for password expiration reminder emails. i followed the instructions to configure it to run as a service (using a domain account which has log on as a service right on this DC), then rebooted. It now shows in Windows Services list, but the service cannot start. Error is "The ManageEngine ADSelfService Plus service on Local Computer started and then stopped. Some services stopped
IT analytics in 90 seconds: Track your performance against help desk targets
Measure resolution rates against help desk targets to identify how far you're off target and improve overall resolutions using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today:
IT analytics in 90 seconds: Track your performance against help desk targets
Measure resolution rates against help desk targets to identify how far you're off target and improve overall resolutions using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today:
***technician username automatically in the template field: technician***
hello, there is the possibility that the technician username who creates the ticket is automatically entered in the template field: Technician? many thanks
GO Programming Language Application Monitoring
Hello Currently on the supported list of applications GO Programming Language is not available. How else can such an application be monitored using ManageEngine suite of applications? Is there a roadmap to include support for such applications in the the future? Appreciate feedback on this.
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