Hi All , 

Am looking to automate flow for specific service template where i have service template to reset user AD password , so once the request is approved it may trigger the reset or technician can click on reset password where it will auto fill specific details for the password reset .

technicians will not search on the AD user and reset his password am looking for automation process .

fields will be auto filled from the same request ( avoid the manual work )

notes :-

1- AD Manager already integrated with Service Desk plus .

2-SDP :- 11.1 Build 11112