Automating Azure AD User Import?
Hey all, Has anyone found a way to automate the importing of users from Azure AD to SDP Cloud, or directly to the ESM Directory, as Requesters? Needing to do this manually is rather annoying, so I'm hoping that it's something someone else has been able to figure out
[Blog] Critical System Failure using Request Life Cycle: A Short Overview
Critical Systems Failure is a phrase that even the most experienced IT professionals do not want to hear. Imagine your first day as an IT engineer with your team, and a file server storing all your critical data has crashed. How would you and your team react? Of course, there were Disaster Recovery arrangements in place and you have hopes of getting it online with the least overhead cost to the business. However, who has the authorization to execute the DR plans? Who has the permissions and skill
ERRORCODE:1008: Data inconsistency in Application tables
Hello, We are trying upgrade the ManageEngine Service Desk Plus from build version 10020 to 10500, we are getting ERRORCODE:1008: Data inconsistency in Application tables. for reference we had attached the log update. Thanks!!
ManageEngine recognized in Gartner Magic Quadrant for Application Performance Monitoring, again!
We are pleased to announce that leading analyst firm, Gartner, has recognized ManageEngine in its Magic Quadrant for Application Performance Monitoring for the eighth time in a decade! Download the report here Organizations need an optimal application performance monitoring tool to ensure a quality end-user experience. In the Magic Quadrant report, we believe Gartner provides detailed evaluations of 15 vendors based on specific criteria such as digital experience monitoring (DEM); application discovery,
Consider resolution as first response
Hi, I want to 'Consider resolution addition as First Response' to prevent First Response SLA violation. What should I do? Thanks for helping
Question about PasswordManager AMS Renewal
Hello, I have a question regarding the AMS renewal for the PasswordManager Pro perpetual license. If we have not renewed the AMS license for a few months and now we wish to continue the AMS on current licenses, do we need to fill the back-dated void on the AMS period? Or we can only renew the AMS license effective today? Regards, IJ
opmanager central and probe versions
i know that i can't install a higher probe than the central, but can it be backwards? can i install a new central with an older build probe?
incident template
Hello everyone; i meet a wrong,i don't know add field, i want add to a field in cell (chinh cac truong them) i want add example (them 1,them 2,them 3) when i choose other please introduce me thanks all
How to properly delete archived reuqests in Support Center Plus
Hello, could you please help me in understanding in how to properly delete archived requests in Support Center Plus? We are using Support Center Plus 7.9.0 Build Number 7942 and MSSQL DB i found the following article in knowledge base, but i'm not totally sure about results after this query executing which variables i need to change in query below? only dates? delete from workorder where dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (CREATEDTIME/1000),'1970-01-01 00:00:00') <= convert(varchar,'2010-04-01
ServiceDesk Plus MSP - version 10.5 - Build - 10506 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10506. Please refer to the Migration path table available here and upgrade to our latest build 10506. Issues Fixed XSS Vulnerabilities are fixed. CSRF Vulnerabilities are fixed. Privilege escalation vulnerabilities are fixed. SDPMSP-14905: Unable to view a Request in certain cases is fixed. SDPMSP-14883: Upgrade from 10500 to 10504 / 10505 got failed is fixed. SDPMSP-14746: SQL injection vulnerability detected in the unused sources
[SDF-40243, SDF-36467] Attachments on request template or resolution template
Good Morning All, I was wondering if there is a way to have attachments automatically apply on a reply template or resolution template? I want to say I put in a request for this feature last year, maybe longer ago but I see nothing in the new versions to indicate, is there a script I might be able to use perhaps? The goal is that I have a template for employee on-boarding that contains like 4 attachments that are always the same and attached to EVERY on-boarding ticket. If this is not a feature
[Survey] The state of ITSM in the COVID-19 pandemic
Dear Users, We hope you are safe and healthy. Since organizations around the world have mandated work-from-home policies for their workers, IT teams are facing new challenges in delivering services effectively. To understand how IT service desk teams have risen to the occasion, we have decided to conduct a five-minute survey among IT admins and service desk staff to record their experience with remote work, especially in the areas of remote support tools, automation and self-service, and IT budgets
[Survey] The state of ITSM in the COVID-19 pandemic
Hi there, We hope you are safe and healthy. Since organizations around the world have mandated work-from-home policies for their workers, IT teams are facing new challenges in delivering services effectively. To understand how IT service desk teams have risen to the occasion, we have decided to conduct a five-minute survey among IT admins and service desk staff to record their experience with remote work, especially in the areas of remote support tools, automation and self-service, and IT budgets
[Tech Diaries] Building your penultimate User Onboarding process
Organizations mostly invest a huge chunk of money in hiring a new employee and it takes about 5 to 6 months to bring new hires up to full productivity. Failure to properly onboard a new hire will cost significant amounts of time and money. So, before we get into the 'this and that' of employee onboarding, let’s take a step back and start with the basics. What does User Onboarding mean and what is the end goal? It is nothing more than a process that every organization follows when a new resource is
[Term of the Day]: Search Engine Optimization (SEO) Analyst
Term of the Day “Search Engine Optimization (SEO) Analyst” Definition — What does Search Engine Optimization (SEO) Analyst do? An SEO analyst has numerous responsibilities. Their primary goal is to maintain the health of the website and make sure that their site can be found and viewed by potential and current customers. Their strategies and analysis are part of a marketing team and an important part of the planning of the business marketing campaign. With their technical expertise, they provide
is it possible to replace central information on a probe?
without having to uninstall and reinstall the probe
feature request - event log alert description
now, when i setup an alert based on windows event log, when that event comes, the alert shows the whole text of the event, which is very long and most of it is not needed. it would be nice to be able to add to the event log rules, a description. for example : if i do i a rule for user logon, allow me to type a free text description of the alert, let's say "user has logged on". and if i want to go see the full details, i can do so.
Dynamic Loading of Incident Templates
Hello, I am trying to combine servicedesks for different departments. I added Support Group field on the Default Request template and created two more templates and associated them with two support groups. So, when the user selects the Support Group field, I want the associated incident template is loaded automatically. I have seen there is possibility to hide/show fields but how to load the whole template dynamically? Best Regards, Onur Ayhan
Testing
testing
Testing
pls ignore
SDP - REST API Port settings
Hi, We are at version 10 build 10014. I am in search of REST API Port that is configured in an existing machine. And, how to test the Rest API within tool. API configuration tab is showing Configuration Wizard page but no UI for testing. appreciate your support. Thanks,
How to create a daily patch management report with trend graph charts on Desktop Central?
Hello, I want to create a report of patch management with details as follows: It should show a daily trend with a graph chart This kind of chart needs to show the missing critical patches/vulnerabilities. Is there any way to make such report? Thank you.
Using SDP+ with E-mails (reloaded)
Hi All, I'd like to reinitiate the discussion on this issue, and also if possible, get an update from the Zoho team about the progress in related feature requests, for eample, as discussed here: https://pitstop.manageengine.com/portal/community/topic/sharing-ticket-conversation-update-with-group-members I understand that SDP+ was designed to be mainly used via the GUI, and that makes perfect sense to me. However, there are several notable cases where using E-mails still makes sense, and i think the
wmi query
i'm trying to find all sorts of queries in wmi and they are not on the list but i can get to them by the built in wmi query tool for example this one : select *from win32_networkloginprofile i don't see that on the list of wmi how can i add it so i can query it and make alerts based on that?
Multiple ServiceDesk Plus instances on the same server
Dear forum members and support team, as it was mentioned in old forum topic, there was no possibility to raise multiple instances on one server in 2012. But I also found this article from the end of 2013, where is given possible solution. Has anybody tried to realize it? Is there a working solution for today?
Upgrade to service desk plus MSP
Hi, Can i upgrade my current service desk plus server to a MSP ? or can i copy the database from service desk plus to a service desk plus MSP server ? I am running an onprem server Thanks in advance, Yorick
Can Automate AD Password reset from Service Desk Plus after integration
Hi All , Am looking to automate flow for specific service template where i have service template to reset user AD password , so once the request is approved it may trigger the reset or technician can click on reset password where it will auto fill specific details for the password reset . technicians will not search on the AD user and reset his password am looking for automation process . fields will be auto filled from the same request ( avoid the manual work ) notes :- 1- AD Manager already integrated
[Tips & Tricks] Ensure your business continuity using ServiceDesk Plus
As the world embraces the remote work policies due to the coronavirus pandemic, ServiceDesk Plus Team would like to help you in BCP. Here are some of the key features in ServiceDesk which will help you to to do this, Service Request: > Backup Approver: Having a backup approver set, the application automatically delegates the approval process in case of technician unavailability > ZIA approval: ZIA is a learning AI assistant that can take the approval process based on the keywords in the email. As
How to disassociate Barcodes from assets?
Hi All, does anyone know how to disassociate Barcodes from assets in bulk? just testing the barcode feature and bulk associated the wrong numbers to a group of assets thanks Russ
Switches not appearing on switch port mapper addon
When discovering switches using opmanager discovery the switch is being recognized and added successfully, but its not available in switch port mapper, why? Is there a way for the switch to appear when scheduling a scanning task in oputils spm. Thanks
Chrome fixes critical vulnerabilities in the latest stable channel update
Hello everyone, Google Chrome stable channel has been updated to 81.0.4044.129 for Windows, Mac, and Linux. This update comes with security fixes for two critical vulnerabilities. The details of the vulnerabilities are as follows: CVE-ID Vulnerability Severity CVE-2020-6461 Use after free in storage High CVE-2020-6462 Use after free in task scheduling High To patch these vulnerabilities, initiate a sync between the Vulnerability Manager Plus server and the Central Patch repository. Search
Query Report Request
Can I have the query below show the version of the software as well? It just shows the software name. I need versions of all the software too. SELECT MAX(workstation.WORKSTATIONNAME) "Workstation", MAX(aaaUser.FIRST_NAME) "User", MAX(deptDef.DEPTNAME) "Department", MAX(state.DISPLAYSTATE) "Asset State", softl.SOFTWARENAME "Software Name" FROM SystemInfo workstation LEFT JOIN Resources resource ON workstation.WORKSTATIONID=resource.RESOURCEID LEFT JOIN ResourceState state ON resource.RESOURCESTATEID=state.RESOURCESTATEID
Chrome fixes critical vulnerabilities in the latest stable channel update
Hello everyone, Google Chrome stable channel has been updated to 81.0.4044.129 for Windows, Mac, and Linux. This update comes with security fixes for two critical vulnerabilities. The details of the vulnerabilities are as follows: CVE-ID Vulnerability Severity CVE-2020-6461 Use after free in storage High CVE-2020-6462 Use after free in task scheduling High To patch these vulnerabilities, initiate a sync between the Desktop Central server and the Central Patch repository. Search for the following
Chrome fixes critical vulnerabilities in the latest stable channel update
Hello everyone, Google Chrome stable channel has been updated to 81.0.4044.129 for Windows, Mac, and Linux. This update comes with security fixes for two critical vulnerabilities. The details of the vulnerabilities are as follows: CVE-ID Vulnerability Severity CVE-2020-6461 Use after free in storage High CVE-2020-6462 Use after free in task scheduling High To patch these vulnerabilities, initiate a sync between the Patch Manager Plus server and the Central Patch repository. Search for the
Get Technician Worklog Month
Hi, We have a report that gets the Hours that all technician have registered every week. If i take a look at the query i see that is this one "select * from sdp_technicianWorklogsWeek" Now they ask me to do another one but now filtered by month. I've tryed to use this query "select * from sdp_technicianWorklogsMonth", but i get an Invalid object name error. Could you help me? Thank you!
ADSelfService Plus 5816 Release !!!
Hello Everyone! We are glad to announce the release of build 5816 with significant new features and enhancements. Features: Improved look and feel with flat UI: The ADSelfService Plus admin portal has been revamped with a sleeker and more streamlined flat user interface. Embed dashboard widgets: The dashboard graphs can be embedded in any web page using the HTML snippet provided. A URL is also provided to access the graph separately. Language customization: Personalize ADSelfService Plus by customizing
How to personalize diffrent language of portal
Hi, I wanna to set Arabic language for all user and customize English language for own user. What should I do? Thanks
Custom groups not showing
I created a few custom dynamic groups but when I go to create a configuration I choose CustomGroup but none of my custom groups are in there. Am I missing something? Thanks, Amanda
how can i get a user report to show only todays activities
i've made a user report with all the data i need, so far so good but how can i tell the report to show only the data from the current day?
how to change the theme in the latest version of ad manager plus
i can't find where to change in the new version
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