When a new request comes in, and we find that we need to make an edit to the request - are there certain forms or fields that would trigger the request to resend the new ticket notification out with updated ticket content? For example, if we change the requester of a ticket.

We would prefer to disable this feature or better understand what fields will trigger this, so that when we update a ticket the system does not send out a notification stating that a new ticket has been entered, when in fact, the ticket has only been modified.

Thank you,

Jeff