Agent Install Access is Denied

Greetings,

I have a new copy of Desktop Central version 10.0.575 on a Windows 10 Pro computer joined to an Active Directory domain. In Scope of Management, I added the domain. I was able to add the domain computers to SOM, but when I try to install the agent, I get Access is denied. I tried modifying the domain details and reentering the password, but it did not help. I tried selecting the computers and then clicking the Edit Credentials button before installing the agent, but that did not help either.

In the domain details, I have the domain name as the short name and AD Domain Name as the long name (FQDN). For the Domain Controller Name I have the short (Host) name, not the FQDN. This worked for adding computers to SOM, but do I need something different for access to install the agent?

Best Regards,

Darryl Roberts