Response to public and private requests
When you send a reply to a ticket, it is marked as public (green padlock) or private (red), could you tell me how these requests are created, are they random or do they depend on some kind of configuration? Thanks
Restrict Technician access by Site
Dears, I have created two Sites X& Y and assigned specific Technicians to provide support only to requests coming from a SITE X only via support groups. However, if the technician clicks on the dashboard, he can still view the requests of site Y. Further
a requester and an editor should edit ticket and notify approvers only once
Good day, we want to communicate an employee entry via the ServiceDesk. The requester and the editor should be able to check off a checklist, in the form of resource information, with the onboarding tasks. However, all department heads in the company
Next Release : Webhook, Release Notifications, Asset name format and Asset Loan Query Reports for ServiceDesk Plus Cloud
Dear Users, We are planning for the next release with enhancements in Webhook, Release Notifications, Asset name format and Asset Loan Query Reports. Kindly refer below for more details : Webhook Webhook URL now support substitution variable. You can
Inventory read only access not complete
Hi! I recently created a user with the Auditor role and gave permission to read the Inventory tab so my InfoSec officer could look up properties of specific hosts more easily. I added read permission for the Inventory module to the Auditor role. He is
Annoying system update bubble
How do i turn off the System Update notification bubble? It comes up but when i click on it i get an error proxy error (we don't use a proxy server).
Actions options
Hi, after upgrade, SDP to the latest builds 11138 the option under action not available ( change request from service to incident or incident to service) where can find this option please.
Critical : Error while invoking backup
Hi, We have received the following alert for our ServiceDesk and would like some assistance please: Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance
[SDF-66541] Add requests shared with me to my custom view. Is it possible?
I have a custom view showing all my open and on hold tickets assigned to me. Is there a way to also add any open and on hold tickets shared with me to this custom list? I know there is a default view that has "Requests Shared with Me", but I would like
For Desktop Central-ServiceDesk Plus Cloud integration, only OAuth authentication mechanism will be used from now on
In accordance with this pitstop post, the AuthToken client authentication mechanism has been deprecated. Only the OAuth client authentication mechanism, which is more secure, will be used from now on. Since the AuthToken client authentication mechanism
no NCM in Opmanager Enterprise
hi! I'm evaluating OpManager (both Probe and Central) and see no NCM-related section. As I can see, evaluation license contain NCM addon. how to enable NCM in OpManager Enterprise?
[SOLVED] SDP Catalog
Hello to all, is it possible to unified Service Catalog (incidents and service requests) at portal? We would like to show all catalog at same page. https://servicedesktest.com/Templates.do?module=incident https://servicedesktest.com/Templates.do?module=serviceRequest Thanks in advance
IIo exception error when trying to reset an Oracle RDS account password
Hello. trying to set up an AWS RDS Oracle database connection in PMP When I try to reset (or automatically when checked in) I get the error below. Io exception: The Network Adapter could not establish the connection Port and DNS is correct. Using the
Upgrade to the latest Secure Gateway Server
Greetings, Desktop Central's security component, Secure Gateway Server, is now updated with a few issue fixes and enhancements. Download the latest Secure Gateway Server here. The list of updates for the build update can be checked in this readme
Bulk Changing of parent group for Resource Groups?
Is there anyway to bulk changing of the parent group for a couple of groups? It would be very nice if it be possible to drag & drop resource groups to change the tree structure.
Notification to an Account Manager
Can the system send notification to account manager when request is created or closed?
Modernize your server & application monitoring strategies! [Free training webinars]
In today's modern world of rapid technological advancements, many businesses are adopting modern technologies such as containers and cloud computing as part of their efforts to modernize their IT infrastructure and application architecture. They are also
[SDF-92722] Asset Import Log
Where can I look to find .csv import history for assets? I'm trying to troubleshoot an issue of imports not going in and I need to find out if it's user error or system error first. But right now I can't find a way to see when a .csv import has been performed
Actual Time Spent in report or zoho report
In servicedesk plus. I would like to know if there is a way to make a report with the actual time spent on the requests. Could this field be used in zoho report?
[SDF-92713] Modbus Protocol
Hi, Many infrastructure devices of data centers such as UPS, chillers, diesel generators, electrical panels, etc. support the modbus protocol and because they are industrial equipment, they do not normally support the SNMP protocol. These devices have
[SDF-92712] Number of attachment limit warning
Hi, Recently we came across an issue where a user couldn't amend or save a purchase order in Asset Explorer, turned out that there was a hidden limit to the number of attachments allowed in a PO (50?) Although a lot of it will be down to user training,
Floating Toolbar: System Log
Small feature request to include a floating toolbar or the ability to move between pages at the bottom of the page:
Huawei Solar Inverter Monitor
Hi, Is it possible to monitor Huawei Solar Inverter through OpManager except availability? https://solar.huawei.com/eu/products https://solar.huawei.com/en-AU/download?p=%2F-%2Fmedia%2FSolar%2Fattachment%2Fpdf%2Fau%2Fservice%2FSupporting%2FSmartLogger%2F2019SL035.pdf
Problem to push alarm to URL
I want to push notification to business messenger in OPM but some variable does not work correctly and the following error appear to me: Profile Type: Webhook- ,Status: FailureException occurred while executing webhook action :: Error Message : Failed
How to prevent change request status to resolve when the task is open.
Hi, I added 5 tasks under on Request. How to force technician to complete their tasks and after that can change request status to resolved? in my situation, technician bypass the workflow and without update the tasks, change the request status to resolve.
Can you deploy software packages to specific computers only
Can you deploy software packages to specific computers only? When I try to deploy from the admin console the only and select computer it only allows the target installation target to be either Local Office or Domain. Please advise if anyone could help
Reset Wireless Connection on a user computer
I need to reset the Wireless connection to resolve an issue with VPN and Outlook client. Is there a way to do so as a configuration? Is there a way to have it as a self service?
How to determine if agent has new configuration file
We implemented the secure gateway server toward the end of the year last year so we could better manage our remote users. At the time, most of the clients were on ver 10.0.5xxx. The most recent version of the client that we have deployed is 10.0.6xxx
Feature request : Get AS Number
I suggest a feature to get autonomous system number (ASN) for each row, same as "Resolve DNS" and "Geo Location" For your info there are services that provide such functions like this one https://team-cymru.com/community-services/ip-asn-mapping/
BitLocker but no TPM
Hi, Can you tell me what happens if an unencrypted Windows device without a TPM chip gets added to a BitLocker policy in DC please? From my tests so far nothing seems to happens but I wanted to make sure. I've found that if an already encrypted device
Ticket differentiating
there will be a situation where the ticket will be owned by one function and they will be requesting other function for some log/trace or other task to carry further analysis/troubleshooting for that incident For the above scenario is there any possibility
NCM Professional or Enterprise
Am i allowed to use the Professional Version of NCM even if I have multiple sites (same company) to manage? I dont need the split up between Center and Probe. One server is enough.
How to automatically close requests that are in note word "closed" ?
For example, I have a ticket. I add a note with the text closed. I want the status of the application to change to closed. SmallBestOriginalRemove
Reporting on specific field changes
Is there a report, or a way to make a report that will show me tickets that have had specific fields changed? I'm looking to find tickets that have had their ResponseDueBy Time, and DueBy Date changed as well as who performed this change and when. The
Add request from service catalog with mobile app - MSP
Hi, My client user want to add service catalog request with MSP mobile app, but they can't. 1- What should they do? 2- Do you have any solution? 3- Can they use SDP mobile app instead of MSP mobile app? MSP v10.5.13 DB: MS SQL Thanks for helping
How to change HH Format in Calendar
How can I change the (hh) format shown in a calendar field? For example instead of 16 being an option, I would like for it to be 4 PM. (this is more understandable for our users)
[Term of the Day]: Green Computing
Term of the Day "Green Computing" Definition — What is Green Computing? Green Computing, also known as Green IT is the study and the efficient use of eco-friendly computing technology. It is unfortunate that IT is responsible for about 17% of the
If the ticket has approval status' rejected'- by script to modify the ticket status (in closed)
If the ticket has approval status' rejected'- by script to modify the ticket status (in closed)? Its possible?
ServiceDesk Plus MSP (API task filter)
Hello, Is there a way to get a list of opened task assigned to a particular person using API? I have tryed by get a list of all tasks from ServiceDesk. import requests url = "https://server.com:port/api/v3/tasks" headers = {"technician_key":"D3200000-0000-0000-0000-6F49F7AC0A9E" }
Flash issues
Flash is causing issues with copying passwords in PMP. is there a work around so the buttons work? Version (upgrading is the last resort as we fear it will break and cause many to not be able to work) Version : 8.0.0 Build Number : 8001
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