Tomcat Monitoring
Hello, I have a question about the Tomcat monitoring tool, is there a feature that would restart Tomcat if it detects that tomcat is down or is responding slower then normal?
Installation and license key questions on ServiceDesk 4.1
Hi, I am currently evaluating ServiceDesk 4.1. If I install the Trial version (Professional, 30 days expiry) of ServiceDesk 4.1, can I activate a license key that I get later, when I pay for unlimited technicians and workstations. Or would I have to do a complete reinstall. Also, in the New Request page, I do not have an option to cc anyone. I would like an option that my manager is notified whenever a new request is created. Is this possible ? Thanks, Anand
memory utilization needle stuck on 100%?
I am monitoring one of our notes servers and all other counters seem to be working fine and reporting correct values, however the mem utilization is always at 100%. Being a notes server this is not outside the realm of possibility, but if I actually look at the box, the mem utilization is not 100%, its more like 70%. Any ideas why this counter might seem "stuck" like this? Cheers
DNS Resolution
For some reason the management interface will not resolve hostnames when I select that option. DNS is setup and running and I can resolve these hosts on any other external DNS, and the DNS server is also running on the same machine...any ideas?
Question about saved data
I downloaded a trial version yesterday. After running for a few hours, in a test-lab with 1 router interface, (about 5-10pm) I powered the the server and router down. When bringing everything up this morning, I wanted to view "last-day-traffic" and that report works. However the last day report(s) for Application, Source, Destination, and Conversation are comming up with ""No results to display". Any ideas?
Automatic refresh
I am having a problem that I think is very easy to be solved. I need to set Automatic refresh for 1 minute and also need to set the time out session to never expires. A simple change into the interface of Automatic refresh will do the magic. It is a question of having a check box instead of option boxes (of course the text of each option will have to be changed to). A suggestion would be just one check box with automatic refresh option that will enable the user to input the time in minutes if checked.
Reset URL monitoring??
How can i reset the error time of an URL monitoring? Thanks
Cannot Start Service Desk
Hello, I load the Demo and installed it. When I click on the icon nothing happens. Does it work with XP Home?
Netflow Start
we are evaluating NetFlow mAnalizer 4 on a Linux RH9.0 Server. I have done the install according to the manual, but when i start the server /etc/init.d.net... start it doesn't say : Server started. Please connect your client at http://localhost:8080 And when i try to connect through my web browser it can't find the page specified. I did check the ./startDB.sh and it was conflicting with another port, changed that in the script but still no luck. Any ideas.... thanks Matthew
OpManager vs WifiManager on the same server
Hi, Is it possible to run OpManager & WifiManager at the same time on a windows2003 sp1 server? It seems like all services are running but only one of the two apps are up... /Marcus
Adding Windows Services for Server Behind Firewall
I am monitoring a server for a customer through their firewall and everything works great except when i attempt to add Windows Services to be monitored. I entered in the correct login/pass and it got me passed the access denied error. I then noticed tcp 135 being dropped so i opened it from our opmanager server to this server only and it then seemed to be working but i get a different error now: Error # The object exporter specified was not found. Any clue?
Can't create Custom Device - returns already in database
Hi there. I'm trying to create a custom Device a CISCO 3725 OID= .1.3.6.1.4.1.9.1.414 OpManager returns that the device already exists, but in actuality OpManager only has a Cisco 3700 series, which it lists as OID=.1.3.6.1.4.1.9.1.436 According to the CISCO-PRODUCTS mib, .1.3.6.1.4.1.9.1.436=CISCO 3745 I have a technical reason for distinguishing these two device types from one another, but my network event logs have scrolled so ;) the specific issue has slipped my mind. Is there a way for me to
switch port notifications
Hi Opmanager is raising alerts whenever switch ports go down. Is there a way to bulk disable the notify feature so they are managed only and not notifying, as the prospect of going into each switch (~70) and unselecting 24-48 ports per switch manually is a daunting task (there isnt even an unselect all option on the config page!) Thanks Dave
CPU Utilization / Memory polling on Redhat Enteprise Servers
Hello: For some reason OpManager is giving wrong values for CPU and memory utilization for all our Redhat Enterprise ES server, following are server details Kernel Version: 2.4.21-27.0.2.ELsmp #1 SMP Redhat Versiion: Red Hat Enterprise Linux ES release 3 (Taroon Update 4), OpManager Build: 5510 We have verfied SNMP agent configuration as per manual and restarted services, also performed rediscovery and delete / addition of devices, but it reports same old values, but we know value is different when
Memory use
I installed this on Linux RedHat 9.0 (p4-2000, 512 RAM) Start Netflow Analyzer from init.d and I descry that this process used 512 MB RAM Is it normally?
NeTflow and OPmanager
hi, can i install both opmaanger and netflowin the same machine ?
bussines view
how do i create bussines view ?
RAM & HD "data not available" how to populate
On servers which initially did not have SNMP installed, I see that I have no RAM and HARD DISK information listed in "Device Details". How can I populate these fields? I have re-run "Rediscover Now", and still information is listed as "Data not available". I understand that RAM information is supposed to be automatically updated in version 5510, and I'm wondering if SNMP is necessary in order to do this?
add notes to a request opens a new request
After creating a request and then going to add notes, this creates a new request id - is that normal?
Cant get SNMP status for a Netopia R910 router
i have the SNMP comunity name correct I am accessing it from the local network .. no firewalls between I also cant get any of the monitors to work Some of the monitors say "no data collected yet" others have Date Time Eth1 Tx Utilization(%) Jun-7-05 16:05 0.0 Jun-7-05 15:50 0.0 Also i see there is a application monitor, but it only has exchange 5.5 ... is it ok to run that on exchange 2003? thanks in advanced
Attachement for knowledge base
Is possible attach file in knowledge base? We have so much documentation in .doc or .pdf format. I hope we can store it in KB. And is possible put HTML message in knowledge base. If yes, we can put external document for technician reference for some case.
User Logoffs off and the service stops
I installed ap manger 6 & the service pac ManageEngine_ApplicationsManager_6_0_0_SAP-1_0.pam under a user who is administrator. The service look like they are configure fine. When I log off or reboot the machine the service is longer available until the user logs in. As a service no one should have to be logged in. Please advise. Anthony
Application problem and questions
I'm evaluating the product. I write from Italy. I have the problem "DCOM" to scan server and client. I have done the suggested steps but nothing. My test are based on a domain Ms W2k3 Sp1 native mode whit client Ms XpPro Sp2. With which customer the application carries out the scan? admin/admin or the logged user? Can be changed that user? Can be changed or modificated the user /technician admin/admin whit a domain user? Other problem is with AD user import. The requesters import from AD duplicates
Monitoring Win Services - Remote Location / WMI
I'm trying to monitor Windows Services on a 2k Domain Controller, in a remote location. We actually have two Domain Controllers in this location, and one is monitoring fine. The service account is a domain admin, WMI permissions are set to allow all for this account, but I'm unable to adquately monitor the service. When I click to add a new service monitor, the page label to select the windows services to monitor is there, but there are no services listed. I'm not having any undue hardship checking
serial interfaces on 2600 and 1700 series router
I have been evaluating OpManager for the last couple of days and I am very impressed. I have been able to load several custom graphs. But, my issue is with the serial interfaces on a 2600 and 1700 series router. The interface speeds are shown and the status of the interface (down or up). But, there is no graph produced from the serial interfaces. It is unable to fetch the interface details. I could find the OID for these interfaces and create a custom graph. But, should the interfaces work right
Line Graph without starting MibBrowser Tool
Hi! I would like to start a graph without to run the MibBrowser tool. In my case, from the Linux prompt. Is it possible? Example: Opgraph host community ObjetID ObjetID or something like below for a graph in and out for the host "router", the community string "public" for the instance 4. $ ./MibBrowser.sh -h router -c public -i 4 Mib: ifInOctets/ifOutOctets .iso.org.dod.internet.mgmt.mib-2.interfaces.ifTable.ifEntry.ifInOctets.XX .iso.org.dod.internet.mgmt.mib-2.interfaces.ifTable.ifEntry.ifOutOctets.XX
Exchange Email without POP
We do not run Pop on our exchange server and the mail settings seem to fail. Any ideas?
Feature wish list
First up this looks like a cool product. I would like to see a few extra features for workstations. In general info a few extra fields would be excellent. Allow assets to have different classes, ie software / workstation / printer / server / network and allow contracts to hook in to each. Make it easy for us to look up say a printer and see that its still under contract or see that the warranty on server ABC is about to run out etc. Cost = So that a $ amount can be but next to it. Commission date
All the request in one
Sir, Is it possible that all the requester can see the request of all the requester? Example: if I am the requester isn't it that I can only view my own request. Is there a way that all the request of the requesters can view in one?
dumping custom report data to excel?
Is there an easy way to dump the custom report data into an excel spreadsheet? I'd like to use the data from the custom report in excel. Thanks in advance for your help and time. thx, sam
OpManager Dead shortly after upgrade to 5510
~6 hours after apply 5510. The OpManger seems dead. However, mysql/apache were/are still running. The shutdown server script did not work. I have to do kill, kill, ..., kill before restart the server(s) (need a better script to shutdown server?). Anyone experienced similar behavior? My OS is: Linux nms0 2.6.10-1.770_FC3smp #1 SMP Thu Feb 24 14:20:06 EST 2005 i686 i686 i386 GNU/Linux Thanks, Min
Add corporate logo to sign-on screen and user web portal
Is there any way to add our corporate logo to the sign-on screen and for that same logo (but smaller) appear somewhere on the web portal screen? We are a small community hospital and love this software and would like to purchase it and depoloy it within the enterprise, but we to "brand" it to the hospital if at all possible. Thanks!
Database for use with ServiceDesk
Hi I am currently evaluating ServiceDesk, and have installed the free version, which to be honest, will suit my needs. An comprehensive and well thought-out product. I see that MySQL is the database used. We have an MS SQL Server running here already. Can ServiceDesk use SQL Server instead of MySQL? Nigel Tidswell System Administrator, WA Napier City Council New Zealand
Probl monitoring disk space on Solaris with vxfs fiel system
I am attempting to monitor disk space using an eval version of OpManager 5.5 on a Solaris 8 server which has the Veritas File System vxfs. I am using the "Telnet/SSH based monitors for Solaris". The problem is when opManager creates the command, it specifies the ufs file system (-F ufs). I would prefer to omit this competely so the df command ignores file system types and generates the report. I would also consider changing it to -F vxfs if this is the only way to do it. The complete command generated
Unable to add object to business view
I'm unable to add a server to a business view. Running version 5502 Server is an automatic discovered W2K machine. Added to business view, OK Added disk space monitor to machine with test parameters. Added second disk space monitor to machine with right parameters. Tried to delete first monitor, monitor didn't disappear. Deleted whole machine, added machine again, monitors gone. Added monitor, OK. Machine not in business view any more, unable to add, doesn't show up in both browse lists. Upgraded
StartOpManagerClient.sh
Hi! Is it possible to run the script without to be root, same than MibBrowser.sh? I don't see any problem that all OpManager users can run the script from my server, but I don't want to share the root password or add extra lines in the sudo file. Any solution? (Debian-linux) Thank you,
opmanager not functioning properly
Hi, Iam using opmanager 5.5, and my servers are working fine. but opmanager is showing alarms on it.can anybody help me on that? Secondly, can i restore my data base from the databackup i have restored earlier? can u tell me how to do that ? and finally, when i try to add a new device to monitor, it takes too long, but doesnt add new device. Thank u in advance. Manu
OpManager vs AppManager
What's the differences beetwen those 2 products. My feelings are that AppManager is the subset of OpManager, am I right?
Attachments to requests
Hi there SDP Team! Is is possible to add attachements to requests? I've noticed that if a requestor emails a request to the helpdesk with an attachement to the email, this attachement gets added to Servicedesk and is accessible via the system. Is it possible to manually add an attachement to a request generated via the web page and not by email? Thanks Andrew
Memory Utilization showing 100% on W2K
On certain W2K servers, I'm gettting a memory utilization of 100%. The sum of all the hrSWRunPerfMem entries is 1905148 KBytes and the hrMemorySize is 3898896 KBytes which should give a memory utilization of ~49%, not 100%. Other W2K servers are calculating correctly. All are the same build level (2195).
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