Technican - View Own
I think that the view own feature is nice, would be even better if there could be a flag to view unassigned and own. We have 3 technicians who pick up and allocate as well as dealing with jobs themselves. evelopers also use the system and have loads and loads of outstanding requests and our normal tech people do not want to see these. Maybe an option to view by a group of technicians. Who knows. Thanks Damian
Who to Customize Web Interface
Hi, I need to customize the web interface. I want send to a client junt the link to server, but, he only see the information inside, not the other menus. http://myserver:8888/devices/objectdetails.do?name=client_server&mapName=Servers_Map.netmap&requestid=SNAPSHOT some possibility?? i attach one image of that I want tnks
Monitoring of WINS and DNS
I was wonding if it is possible to monitor the status of WINS and DNS? Can you request the resolution of a host name against a specific WINS or DNS server and see if the resolution occurs - if not, an alarm is produced. Is it also possible to send an email to an autoresponder to see if a response comes back in a certain time? We have a BlackBerry server and want to monitor it as well to see response time, availablility etc. - is there a way to do this on an application level from a user perspective
You've got a request!
A Needed Feature: Technition client browser plays a sound when server receives a new request. What do we think?
Customising the login screen?
Hi, I am a web developer and recently i have been approached by an IT company looking for a website with a service support system in place for there existing clients. After a long research, i came across your product and introduce it to them. So far they have evaluated your product and is very please with every aspect of it which was great news for me as well, as i can now concentrate on designing a website which will also kind of act as the frontend to your ServiceDesk Plus product. The website
Net flow Analyzer Shuts Down
Hi, i've been testing this software, and i have a problem. After a few hours working, the listening port goes down, and i cannot connect to the server. Can you please help me?
How to link a clear trap to down trap?
How can we link related events (snmp traps) together? For example, I would like to group all traps related to a given interface/object and assign status to different traps, based on the OIDs and values. The web/GUI appears only providing limited options for a host. I have no way to tie them down to the power supply, individual interfaces... PS: all my traps are enterprise from a switch vendor that is not well known. Thanks, Min
Customer view
Is it possible to have on of my customer login and view only there server and nothing else on my network? example..I setup a server for my customer and I want to be able to give him access to view his server and url status with seeing the rest of my network thanks
Replying to an existing ticket creates a new ticket
When users reply to an existing ticket, it creates a new ticket instead of updating the existing one. Is this a bug or will it be in a future release? Thanks.
Visibility of workstation allocated to requesters
Hi there Would it be possible to get the ability to see what workstation(s) is allocated to a requester from the requester's screen put into the next release? Many thanks Jim Mills Bluestone plc
Is Unsolicited Traps treated as unknown event?
Hi, How is Unsolicited Traps treated? Obviously they are belong to unknow events, some are important/critical and others are informational/noise. My question is how they are handled and stored. I need a way to handled them same as alarms. I also found out there is a need to raise an alarm based on the number of a given trap received in a defined period. e.g trap type foo/sec > n ---> alarm. Can this be done? Thanks, Min
OpManagerDB movement to another machine ...
Hi there, i want to move my configured OpManager Installation to another machine. I installed OpManager to the new machine , then moved the dircetory OpManagerDB with its content to the new machine. The startup picture of OpManager 5.5 stays on the screen, in the bottom line is written "configuration completed......" but now it hangs. Ist it possible to move my customized environment to another machine ? If yes, what has t o be done ? What have i forgotten ?
SNMP Trap Processors - Error Message
I'm having problem during MIB loading process with error IMPORTS failed: Could not open file C:/Program Files/AdventNet/ME/OpManager/./mibs/RMON-MIB. Herewith I attached MIB file. Thanks.
Alphabetical Listing needed
We have just completed setting up the ServiceDesk Plus software on our server. We have importing our users and workstations. The problem is that the list of users and the list of workstations are not listed alphabetically. Is there a way to fix this? Thank you for your help. :)
Patch management
This would be facinating integrating with inventory, The workstations would have a 'patches' tab, for the needed patches of the installed software programs (windows, adobe, office, linux, or what have you) and a one click push if they don't have the up to date patches!
Filter in/out flows that have a destination interface of 0
Hi, It would be useful if we could filter in or out flows that have a destination interface of zero (i.e., traffic aimed at the router itself, or traffic dropped by an ACL). From a security perspective, being able to filter out all flows dropped by an ACL means that all you're left looking at is traffic forwarded by the router. Seeing traffic that was dropped by an ACL might lead you to investigate something that never happened! Likewise, looking at traffic that was dropped by an ACL (destination
Custom Monitor: Monitor Mail Queue
OpManager v5.5 (5510) I have a script that generates the number of email messages in the queue. I set it up in my snmp.conf file and it works just fine when I use other products and snmpwalk to the OID I specified. However, OpManager appears to be appending a ".0" to the OID I enter into the Custom Monitors, which makes it invalid and thus OpManager thinks it's failing. Any thoughts on how to address this "bug" (I call it a bug because it's adding something that shouldn't be there)? Also, it returns
Custom scripts and fixes
Hi, Is there a central place to download all the useful batch files etc, that have been created to fix various issues with OpManager? Rather then having to search through posts, it might be useful for some sort of tools section to contain all these? Thx Mark
Clarification of some dubts about Serdesk Plus
I'm an IT consultant & I take care of several separate networks for different clients, and basically functioning as an out-sourced IT dept. Would I be able to use this product to manage support requests for all of my clients simultaneously. So, I would like you to clarify some dubsta about implementation and configuration based on my procedures. 1.- Are the user definable fields I can assign to each ticket for billable hours, hourly rates, rate levels, etc.? I'd need to be able to adapt the system
Links in Business views showing up as red
Hi, I've got some business views linked together with shortcuts. Some of these shortcuts are showing up as red despite everything in the targetted business view being green. What criteria are used for showing a shortcut as green or red? Are shortcuts themselves taken into account, or is it just devices? many thanks, alec
Backup - Restore
How do I transfer all the details of scanned machines and settings in the old opmanager server on a new machine with fresh installation?
Solutions/Knowledge Base Sharing
Hey All, We have just started implementing ServiceDesk Plus and was wondering if there is anyone out there that would be willing to share there solutions/knowledge base that they have in Service Desk Plus. The reason i ask is that there will be alot of organisations that have the same solutions eg add a printer from AD Any assistance would be appreciated. Cheers Damon Campbell New Zealand
Archiving Events
Hello, So far I am pretty impressed with this OpManager 5.5. I was wondering if there was a way to archive all of the events from numerous servers and monitor them from the application? Our security logs get pretty big due to the auditing of logon and logoffs. I want to be able to clear them out when they get to a certain size but want to make sure there are backups. Thanks. Mike
Exchange server settings
Hi I have an exchange 2003 server using SMTP only and not imap or pop mail. How can you configure helpdesk plus for an exchange server ie exchange 2003 server for smtp mail only. I could not see fields for an exchange server
Still, message lengh
After alter the event, message from var(200) to text, I still got the message chopped, though different lengh: Jun 30,2005 09:46:41 PM Message .1.3.6.1.4.1.9.9.41.1.2.3.1.2.6898: LINEPROTO, .1.3.6.1.4.1.9.9.41.1.2.3.1.3.6898: 6, .1.3.6.1.4.1.9.9.41.1.2.3.1.4.6898: UPDOWN, .1.3.6.1.4.1.9.9.41.1.2.3.1.5.6898: Line protocol on Inter Maybe need to alter more tables??? Min
Showing xx per page
Is there any way to set the default of Showing xx per page to 200? At present it default to 10
Logging level
Hi, Is there any documentation on what each logging level actually means? What do I get if I select "ALL" instead of "INFO"? many thanks, alec
Hyper threading
can opmanager take advantage of hyperthreading. If so where do i change this option and what is recommnended for 500 routers. thank you
OpManager and NFA on the same machine?
Hi, Are there any issues when OpManager and NFA are on the same machine? I seem to have to start NFA before OpManager; it won't work the other way around. many thanks, alec
Switch Port Mapper - Error
Hello, When I try to use this tool I receive: [Exception in:/networks/switchPortMapper.jsp] null I use trial 3.1.4 build 3140 It happens on connection to Cisco 3550. When I put bad community string I receive proper warning. Please help, cause I consider buying this software for my LAN. Regards, Radek
Start workstation scan from script
Many of the workstations I would like to inventory are mobile systems connected to our networks via VPN's and never coming into contact with a hardwired network. Is there a way to initiate an inventory scan for a particular system outside of the management console? Ex. by running an application or browsing to a specific url? Thanks. --D
Address Grouping - more information or feature request
In the feature list of 4010 we are running there is: 1. Address Grouping - Create monitoring and reporting groups based on IP addresses or applications If I give a look at the "All IP Groups - Dashboard View", I like to see how much bandwidth is using one particular group of ip (1 group equals 1 range in our configuration) but how can it be revelant or useful because it is not linked to any router? Can you give me some information on that please?... I think a very interesting feature is the ability
Netscreen SNMP Request time out
Hi, I'm trying to get a respond from a Netscreen 25 firewall using the Java MIB client, but it always responds with request not found. Below are the details OID: .1.3.6.1.4.1.3224.3.2.1.25 -> (ICMP Large) I've set the Netscreen device to listen on the default port (161), SNMP v1 and all the correct IP and ports. I can get traps from the device listening on port 162 in OpManager, but only polling the device is a problem. any solutions or way to troubleshoot?? Thanks.
An exception while logging into client in RedHat
I use RedHat9.0 OS for NMS server, and server has been initilized,but when I login client, there is an exception caught in command line prompt, just as followed: locale init method : zh_CN Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException at javax.swing.plaf.synth.SynthContext.getPainter(Unknown Source) at javax.swing.plaf.synth.SynthPanelUI.update(Unknown Source) at javax.swing.JComponent.paintComponent(Unknown Source) at javax.swing.JComponent.paint(Unknown Source) at javax.swing.JComponent.paintChildren(Unknown
No response received from workstation while connecting
I get a inventory scan error trying to scan a Windows XP Pro sp2 system via a wireless connection: "No response received from workstation while connecting." How do I correct this? Thanks, Donnie
how to set the number of times monitor fails before almarm
how to set the number of times monitor fails before notifing me? it's really a important function for me. if server's CPU go up to 100% temporarily, it's ok for us, we want to find the problem when CPU continues 100% for 5mins ASAP. Can anyone help? Thanks Iris
The custom Monitor did not respond to the test request
Here is my custom monitor SNMP OID .1.3.6.1.2.1.2.2.1.14 Monitor Name Interface Input Errors Display Name Interface Input Errors Polling Interval 15 (mins) Units Errors (eg. Mbps) i am getting other SNMP data from the same device. This is what i get when i test the monitor Test results The Monitor did not respond to the test request Summary Device Name 10.3.30.1 Monitor Name Interface Input Errors Protocol SNMP OID .1.3.6.1.2.1.2.2.1.14.0 Possible reasons 1. Check if SNMP is enabled on this device.
Email updates to end user
Is there a way that you can tell SDP not to send an email to the end user. Like a tick box that overrides the defaults so as when you are logging a job for something you have already done so as you can report of it later but dont need to notify the end user?? I hope this makes Sense Cheers Nigel New Zealand
Define fields in reports
Hello, Just exploring the reporting feature in ServiceDesk and I found out that its pretty limited. What I am trying to do is create a report which contains all my hardware named by hostname and servicetag (Dell systems). Is there a possibility to create my own report using ServiceDesk or another tooly? Thanks in advance.
add option to device info
is it possible to add custom actions to the device info area. I would like to add (SNMP)interface status. I think it would be a good troubleshooting tool. there is not a way that i know to very easily ping a downed interface through the UI. Please advise. Thank you
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