Routine jobs
Hi! I wonder if there is any option to make a routine check. Something like this. Like a options: YES NO Made by Date Is the backup from yesterday allright x Dimman 050920 When you arrive in the morning and you are first in line, and you are going through the system, it's good if you have these routines, and make sure that all the tech are doing the same thing, and to check if something is missing or forgotten. Best Regards Daniel
"Assigned Technician" field
Hi, great product, but just a quick query: Is it possible to add the "Assigned Technician" field to the auto-generated email so the user knows which technician is assigned to the call by email (I know they can see it when logged in but wanted them to be able to see it via the emails too)? I can see that under Notification Rules ---> Requests: Email Template there are options to add certain fields to the email but cannot see one for "Assigned Technician". The problem is that if a user logs a call
Time to Deploy, opmanager vs nagios, windows or linux
From the folks who are using this product to manage primarily network equipment, what was the timeline like to deploy the opmanager, populate the device inventory and set up reports? Also, any preferences or opinions between windows and linux version and finally anybody switch from nagios to opmanager and what were the reasons.
Licensing- Is it additive
I'm looking to buy a pair of 100 interface licenses. They are additive to one server for a total of 200, right?
Network Interfaces PIX
Dear Opmanager support, Currently we have two PIX's in our network, both being monitored by Opmanager, which is great software ;) But, we are only able to view the interface stats of one PIX. The other interfaces all display NA graphs and stats, although both PIX's are running the same firmware version and settings. We are using the latest version from adventnet's downloads section. Any idea where to look for the solution regarding our problem? Regards,
Why did I only get top 10 result?
I'm testing Netflow analyzer 4.0.1 bulid 4011, I found out that I can only have maximum top 15 on every report, how can increase this to top 100 or even 150? I can find anywhere to change it. Thanks
Annoying issue
I have been updating e-mail account information for our users and we have more than 1500 users. everytime i update a record the view only shows 10 records where as it should retain the previous setting of 200 records. Will this be fixed in any of your future releases. Secondly when will customizable reporting be part of SD+ Thanks Usman
ip route-cache flow ..... why
hello i was looking at trying your software for our 6500 switches, but want to know why you have to enable ip route-cache flow. According th Cisco, NDE is avilable for ip route-cache CEF 'Catalyst 6000 family switches provide Layer 3 switching with Cisco Express Forwarding for Policy Feature Card 2 (CEF for PFC2) or with Multilayer Switching (MLS). You can use NDE to monitor all Layer 3-switched traffic through the Multilayer Switch Feature Card (MSFC). NDE complements the embedded Remote Monitoring
Automation of Asset Scanning
Nevermind.
SNMP trap notification
Can OpManager send SNMP notification traps to other systems ?
Recovery notification
Wanted to know if OpManager can send a recovery notification. this capability is very useful when reviewing notifications remotely (especially over SMS), so administrator can receive a notification when service has been recovered. Lahav Savir lahavs@ixi.com
Multiable Devices using a SysLog Server
I want to use Event Log Anay to monitor a syslog server. This syslog server gets reports from several remote sites and servers. Can this be done? We can setup the syslog server using a third party package but not sure if Event Log Analyzer will read it. Or is Event Log Analyzer a syslog server itself and we just need to send the alerts to it from these remote sites?? Please advise
Auto-assigning tickets to techs based on department
First of all, and as always, thanks to Adventnet for ServiceDesk Plus. I know that it is possible to assign a tech to a category, but is there a way to assign a specific tech to a department. I actually have a need to assign techs to a specific location, but with the way I have departments labeled, departments will work. If this function is not already there, I have to put a vote in for it. I can see many uses in being able to assign techs to departments and locations, not to mention my own. Thanks.
NetFlow Analyzer 4.0.2 (build 4020) Beta available
We are glad to announce the availability of NetFlow Analyzer 4.0.2 (build 4020) Beta. Please send us your contact details, along with the current version that you are running, to support@netflowanalyzer.com in case you would like to test drive the same. Users running earlier versions of NetFlow Analyzer can migrate to 4020 Beta. Thanks The NetFlow Analyzer team NetFlow Analyzer 4.0.2 (Build 4020) includes the following: Major Features Support for NetFlow version 7 Reporting based on AS information
View all request
Is it possible that the requester can see all the request of all of the requesters. Example: requester John and requester mark can see each other request
Problems with POP3 after SP8 upgrade
Since upgrading to SP8, everything worked fine, but it's stopped grabbing the emails from the POP3 account. I've checked and the emails ARE there, it doesn't give any error messages when I save the account settings and stop/start the fetching process. I've already restarted the whole thing, so far no luck.
ip address
ip address and subnet mask
total number of devices supported
I am considering purchasing the software and would like to know a couple of things.... from people using the software, is anybody using OpManager to monitor 400 devices. I will be using it to monitor up/down status mostly for routers, switches and firewalls -- am I expecting too much to think that I can use OpManager to manage this many devices? Are any people here using opmanager as part of a managed service for customers and can you put multiple customers on the same opmanager? I want to know if
integration with SD plus
Why opmanager is not getting connected to sd server?? Both are on different machine and in the same network. both can have each other console seen through the ie explorer. both machine can ping also to each other. then why is the following error occcuring shown in the attachment. Plz help me fast i am stuck.
Customized Trouble Ticket auto-generate
I was wondering whether instead of the request ID being created automatically everytime we post a request, can we like set some kind of variable so that it can generate a custom trouble ticket format, i.e TT0001/2005, TT0002/2005, ... Also, can the Trouble Ticket (Request ID) number be shown on the Main Request page also? Thanks.. Great product btw.
Attach asset to other asset.
Hi all, is it possible to attach an asset to another asset? Like for a network switch, attach the boards that are in the switch? Or for a server, attach the special pci cards that are part of it? I know I can create workstations but I would prefer have assets. Thanks
Several questions
We are in the process of evaluating OPManager and have several questions. I hope you will be able to answer them. Will the home page be customizable? On the sever snapshot page we can view the processes that are running, can the percent of CPU and memory be shown for each process? Is there a way for people who are logged in with admin rights, have a place at the top of every screen that will flash the color of any alarm that goes off and when you clicked on it, it will take them right to the alarm?
Feature Request self-service inventory updates.
Hello I have been working with Service Desk Plus for several weeks now. This is a fantastic product! As with most IT professionals my time is extremely limited. One thing I have been doing to reduce my workload is building self service web tools / scripts for my users to take over some of the more tedious functions of my job. The domain scan functionality in SDP is great for capturing inventory when getting started however maintaining that data it is a challenge to capture remote users and local
Not getting all displays
We are currently testing Network Analyzer with a Cisco Catalyst 4500 Series switch. I have netflow going and Network Analyzer is receiving packets. I cannot see any information on any of the tabs except for the Conversation tab. There is no information on the Traffic tab for example, but on the Conversation tab I am seeing all the information. Any ideas on this one? Please see attachments of screen shots. Thanks in advance.
Require WMI script to track all users login / logoff time
i find a WMI script that tracks the login time and logoff time for a computer my target is Local machine & W2K3 Active Directory; both script i requer can you please help me ! Thanks ashok
what this alarm means actually?
ID=10016 Source=DCOM Type=1 Message=The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {0C0A3666-30C9-11D0-8F20-00805F2CD064}
Help desk solutions are too limited.
The service desk help desk solutions is pretty limited. Instead of just plain text how about giving us the option to use html or attaching a document the end user to open for help, ie: pdf, word document, html document, etc. Some end users need the ability to see an example of how to fix a problem in a graphic format. How about giving us a WYSIWYG edit function with adding images? thanks, Quibbly
Email the Technician
After upgrading to SP8 I have noticed that when I use the link Email the Technician from the ticket it is not recording a conversation for it. Is this something new? I would like for it to record this in the onversations. Steve
Adding a non-numeric MIB
I am trying to add the MIB's for Veritas Backup Exec, but because they are non-numeric, I am not sure how to do this.
Notify tech when ticket updated
Can someone tell us when the ability to notify the tech when the ticket is updated will be implemented? This is a crucial feature for us.
Bug in SQL used to fetch from Alert table
Hi, It seems that there's a bug in some SQL which relates to the Alerts table. If a single quote character (') appears in the ENTITY column (and perhaps also the MMESSAGE column), things go a bit funny when you try to ask for the list of alarms. Also, the "Recent Alarms" list doesn't appear on the dashboard page. I think that maybe a literal SQL statement is being built using a value fetched from the Alerts table - the presence of the single quote character messes with the SQL syntax, which causes
configure custom actions
I would like to configure custom actions in the action tab. Does anyone know how to do this?
Survey Link taking user to ServiceDesk Home Page
I am testing the ServiceDesk Survey Option. I received the email with the Survey link but when I click on it I log in and get the home page for the ServiceDesk. What am I doing wrong? Thank You, Steve Version 4.1.0 build 4107
Reports based on requestors
I am assessing ServiceDesk at the moment. One thing I cannot work out is how to create reports based on requestors. In this report I would need all requests for a time period for a certain requestor with the duration of the request included. How can I achieve this?
can�t config global settings
hello, i can login but i can�t config global settings. when i try to config my router, it puts: "E1001: Unknown host - 192.168.1.1" error. and i have try to ping this node and it is up. then i can�t use any tool can anybody help me? thanks
Event Log Monitor: Disabling Printer Notifiations
I need the ability to tell OpManager NOT to notifiy me of stuff like this: Severity: Critical ID=8 Source=Print Type=2 Message=Printer HP LaserJet 1200 Series PCL 5e on pintlis-fs01 (from BUS-ENEAL) in session 0 was purged. That is NOT a critical message, but I don't see where i can control that. Is this possible?
Unable to get Cisco Backplane utilization on Cat 4506
Hi, I am not able to monitor my cat 4506 to get backplane utilization information. Each time I test the monitor it returns with "The Monitor did not respond to the test request". The snmp OID it returns is .1.3.6.1.4.1.9.5.1.1.8.0. How can I get the backplane utilization monitor to work ? Regards Alvin
possible upgrade
hello, we recently (June) purchase OpUtils v3.1.4. Can we upgrade to v3.2 or we have to purchase this version? tnx
OpManager Network Discovery limits
Hi! I was wondering if there was some way to limit the network discovery, in order to discover not th whole network but just a part. For example, something like: discover by an IP range, or maybe only some devices.. and so on. Sebastian.
Stop Specific Alert Indefinately
Good Day, Opmanager is working wonders for us except for one issue. We have several Event Log Alarms that Alarm to us, but mean nothing and are more informational, is it possible to disable it so these Alarms do not appear anymore? I have tried Acknowledge, Clear, or Delete, but they come back the next time that Alarm is in the event log. Thanks.
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