TMP-directory
Hallo, i am running Netflow V5. The following problem occurs: The tmp-dirctory on the root-partition is still growing with *.png-files. -rw-r--r-- 1 root root 6300 Mar 1 16:24 pieChart1141226661366.png -rw-r--r-- 1 root root 6326 Mar 1 16:24 pieChart1141226671857.png -rw-r--r-- 1 root root 5919 Mar 1 16:24 pieChart1141226679148.png -rw-r--r-- 1 root root 6326 Mar 1 16:24 pieChart1141226687902.png -rw-r--r-- 1 root root 5919 Mar 1 16:24 pieChart1141226690586.png -rw-r--r-- 1 root root 8226 Mar 1 16:24
Exclude IP-networks or conversations
Hallo, we are evaluating the NetFlowanalyzer V5. The problem / feature request: Our customers are connected with two routers (E1 or E3-connections). Every router has two interfaces with different Subnets for example: Customer A (IP-Range 10.1.0.0/16) Router 1: Int Fe1 => 10.1.1.2/24 Int Fe2 => 10.1.2.2/24 Router 2 Int Fe1 => 10.1.1.3/24 Int Fe2 => 10.1.2.3/24 HSRP-address: 10.1.x.1 Customer B (IP-Range 10.2.0.0/16) Router 1: Int Fe1 => 10.2.1.2/24 Int Fe2 => 10.2.2.2/24 Router 2 Int Fe1 => 10.2.1.3/24
msword application monitoring
I want to monitor remotely installed differant types of applications my mailID: seshukaran@gmail.com
ServiceDesk Integration
Hi guys, I'm evaluating OpManager and ServiceDesk (latest versions). I tried to integrate the OpManager with ServiceDesk, but just works with I don�t have the Active Directory integration enabled on service desk. Should not work with Active Directory? Thanks
Schedule Reports -- Wish List
1. Subject Line on Email - user definable-- include business view name (where applicable). Currently Ive included a project team on the email of scheduled reports for their project servers on a weekly basis. The subject line reads "All reports - Weekly Schedule - Wednesday", which isn't bad per say, however it doesn't specifiy the business view, with which these reports are taken from. That would be helpful for me to distinguish my email. 2. Weekly reports retention schedule. I would like the reports
Different ways to collect information from Checkpoint Firewa
Hi All Can anybody tell me different ways like(SNMP,CLI) to collect information from Checkpoint Firewall.And its pros and cons thanks balamurugan
Error # Class not registered Win Service Monitors
Hi all I try to add a Windows Service Monitor to my NT4 boxes but get allways the error: Error # Class not registered User ID and Password seems to be okay. I can also get SNMP values like CPU and Disk. So what is the problem. Thanks for your help.
Time formatting in database
How is the time formatted in your database...when I connect with crystal reports the time does not appear correctly.
Error saving custom report
I am running ServiceDesk Version 5.0.0 build 5003. When I try to save a custom report I receive the following error. Please help - Thanks HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545) org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486)
Deleteing priorities etc
Is there a way to delete priorities that have already been setup and used We have implemented a different priority system and want to delete the old ones but it comes up with an error saying that a module is using it
Error with Traffic Monitors
We added 3 traffic monitors to a server and now can't delete them. This seems like a bug to me. regards - glen schaefer gschaefer@iinet.com.au
New Business View : Google Map integrated
We have integrated Google Maps into Applications Manager. You can take a look at it in the online demo : http://demo.appmanager.com. You can find it by using the 'Google Map View' link on the left in the Home tab or selecting 'Google Map View' in the drop down list box in the Monitors Tab. Currently it shows you the status of monitor groups located (by configuration) in different regions around the globe. You can click the red / green markers to get the 'Root Cause Analysis'. How is it configured
Change / modify user homepage
Hi, If users login they get the regular startpage. 1. My View 2. Quick Create - New Request Is it posible to modify the start page? I don't want the users to do a quick request, I rather want them to do new request by using the category and to be set up as startpage. Would be great if there is an option to change that. Thanks Ibrahim
How to run a prorgam after URL Mon. Picks Up error
Topic says it all. I want to run a bat file after it picks up an error. is this possible?
Config back-up and SSH
Is there an an issue with regard to configs back-ups if SSH has been used in downloading the initial config. It seems, The backed-up router config, when used to restore, would not have all features like SSH keys to enable full restoration. regards,
2nd page requestors won't populate
New Request, click Search Requestors, select "C", where we have 53 users, anyone selected from this 2nd "C" page won't populate the Requestor Name field. I have tried the "A"s, "C"'s, and just tried "D"'s, for some reason the 2nd page entries will not carry to Request page.... any thoughts ?
Applications Manager Update
Hi, We have released Applications Manager Service Pack 5.6. (Build No: 6056) The release mainly contains the fixes for issues found in the integration of Google Map Business Views. Kindly download: Full Build: http://appmanager.com/download.html Service Pack: http://appmanager.com/service-packs.html Do try and let us know your feedback. Thanks n Regards, Susan
Regional settings / languange GUI V5
Hi, I run NFA V5 on my workstation with XP sp2. I use the English XP version and generally all GUI are English. The regional settings (date, currency etc) in XP are set local. Somehow this 'overrides' the language setting with the install of NFA. When I use local regional settings in XP, the NFA GUI changes to my local language. This changes back to English when I change the regional XP settings to English. What language is chosen during install, really has no impact. How can I use my local regional
Enter Login and Password thorugh url login page
Hi all, Is it possible to pass a login name and password by code or as a param inde url login page? Thanks
Very active CPU on VMWare Virtual Server
I have recently moved my ServiceDesk and OpManager installation to a Virtual Server on a VMWare ESX server. I have noticed that the CPU is very active on this Virtual Machine. The only things installed are McAfee Virus Scan, ServiceDesk, OpManager, SolarWinds TFTP. It is a Windows 2003 OS with SP1 and all the hotfixes. Please let me know how I can troubleshoot the issue of the very active CPU.
Business Rules
We're evaluating this tool for our Customer Service Support Team. Most of our customers will probably send in requests for support via email. I've noticed wen doing this, all tickets coming in via email are created with the "General" category. The general category allows you only to pick 1 technician to assign. I also created a business rule that looks for something specific in the subject (title) & either routes the ticket to a specific rep or a specific queue. I have tried both, and none of the
2 questions: more than 1 port/device and other port than 161
Hi. We want to get snmp data from a MS Enterprise Server. First question: Is it possible to get data from the standard MS SNMP Agent on port 161 and in the same device data from a third party agent, running on i.e. port 163? If yes, then how? Second question: We have a third party agent running on port 163. I can't get any data in OPManager on that port. When I set the agent on port 161, OPManager ist getting data. On port 163 never. (By adding the device we told OPManager to use port 163) What to
SD+ v5 and SSL? and other features, thanks for reading!
Good day! We have just downloaded SD+ v5 and are very much excited about it! We would like to know, if it supports SSL? We are currently in the testing process of SD+ v5, our department has already considered purchasing the software. As we have not tested SD+ v5 in full detail, we are anxious of the prescence of these following features - themes or options for editing/customizing the current graphical layout - a reply email to the requester that is a clickable link instead of just a plain text mention
mandatory field
Hi - is there any way to make fields in the call creation screen mandatory? Also I would like to make the call resolution action mandatory or have a feature that states a message when closing a call, reminding them to fill in closure details. It just seems it is far to easy for fields to be missed and calls to be closed without any warnings. cheers Pete
StartUp Problem
Installing and starting ApplicationsManager , seems to corrupt my browser and was unable to invoke its monitoring activities.
BUG----Inventory Audit causes duplicate workstations
My school is running your ServiceDesk (Build 5003). This software is very good because we can remotely scan the software on each computer and control the license. Recently, we've found that every day after auditing, there will be some duplicate workstations. The reason of this duplicate situation could be the information of some workstations is replaced by one workstation which holds the same IP address. In our school network, we set IP lease time to only 2 hours since we don't have enough IP address.
Notification email in HTML format
Email notifications don't seem to like HTML formatted email. If a new ticket is created or updated and ServiceDesk sends out a notification and it was in HTML format the email notification contains the HTML tags and such with it, instead of just the text of the email. I created a test ticket and here is what I received as the technician: Request ID : 923 Date Created : 22-Sep-2005 09:58 DueBy Time : 22-Sep-2005 13:58 Title : test ticket Status : Open Priority : Normal Mode : E-Mail Level : Tier 1
MS SQL 2000 server
Would there be a problem in running service desk plus on MS SQL 2000 server?
Add custom fields to 'Requests' page
We are in need of having the ability to add 'Location'--which is a custom field--to the main 'Requests' page. This will allow our Help Desk to decide where to put the cases. Is this possible? Matt Sickles Durham Public Schools
How do I fetch in my inbox mails back from service desk
Hi, Can any one plz tell me ?? i have by mistake placed the incoming mail server ID as my own ID, and it has fetched all the Inbox mail from my account in the service desk as new calls, How may I get those mails back???
Link in email not HTML
Is there a setting I am missing? The link to the servicedesk site is in the email but users can not click it. They have to copy and paste. All the mail clients have HTML email allowed and we get it all the time. Just thought I missed a setting. /Robert
Monitoring/Reporting Over Specified Hours
We're currently evaluating Applications Manager, but would like to be able to report availability and response times during certain hours on a daily basis (ie. 8am to 8pm M-F). In particular we're monitoring a series of Tomcat servers, but only offer availability during specifed contractual hours. Because the servers are stopped at certain times each day (when the underlying host systems on which they rely are down) the reporting actually reflects lower than 100% availability. If measured during
Former HEAT users
Hi all, Are there any former FrontRange HEAT users here? We're currently using HEAT 7.0 to log help desk calls, manually manage our assets (no auto-discovery), and enter accounting info into fields like account number and cost amount associated with an asset. We have a user id named "inventory" that holds assets that are yet to be deployed. When it's time to deploy assets, the user ids are changed from "inventory" to the user's network name like "jdoe". Under that user id shows their computer, equipment,
Login
Hi I downloaded a free version of opmanager for the new dc++ hub created before so to administrate my admin, but at connection appear an webpage named: http://localhost:8060/LoginPage.do Here I must introduce the user name and password wich I do not know any idea about this. But the openmanager status show the following informations: Server name: wolf Server IP Adress: 86.124.70.8 Server Port: 8060 Server Status: Runing.. What to do, please help I'm new in this domain, pls be nice :D)) Thank you
Directory Does' Exists!
I get the following system request: ------------------------------------------------------------------------------------- Dear Admin, There is no directory found for the previous months logs. Please see the monthyear like (JAN2006) folder into mapped (logs) folder. Thanks and regards, Support -------------------------------------------------------------------------------------- What does this means and how do I resolve this so that I don't get this system message. Regards, Antoine.
web client won't start
I'm using the latest build of Opmanager v6. Whenever I try to start the web client it comes up 'page cannot be displayed' with http://localhost:9090 in the address bar. Anyone come across this before?
Server Does Not Finish Loading
After installing SupportCenter, I started the application. It appears the service is not completely loading. The ManageEngine java window sits on the desktop and the progress bar does not move after approx 90%. The tiny dots move across the progress bar appearing as if something is happening. My SC tray icon remains white and the options remain grayed out. I have uninstalled and reinstalled. I get the same results. I've used the ServiceDesk trial edition and it installed and loaded fine. WinXP Professional
Can you add categories workstations?
I've got around 40 computers right now in my inventory tab. Some are servers, some are desktops, some are laptops. Is there a way for me to categorize them so that I can filter by their type? That way if I only want to see desktops I will only see desktops, etc.? David.
Service Does Not Finish Loading At Startup
I have installed the SupportCenter Plus Trial version. When starting the application, the service does not finish loading. The ManageEngine java window remains on the desktop and the progress bar is at approx 90%. The message that the last Layer installs but then the java window just sits there and the tiny dots continuously move across the progress bar area. I have to Ctrl+Alt+Delete and manually stop the java.exe and mysql-nt.exe processes to get rid of the java window. I have uninstalled and reinstalled
Resetting the ticket number
Does anyone know if there is a way to reset the ticket genereated number to 1?
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