Build 5004 problem
We upgraded to version 5004 last night and are experiencing the following problem:
New requests are emailed to helpdesk@domain.com and show up correctly in ServiceDesk.
When I open the request and click REPLY, the cc in the reply email is helpdeskdomain.com@domain.com instead of helpdesk@domain.com. (see attachment)
Please explain how I can resolve this issue as soon as possible since it is causing production problems.
By the way - nice job on the HTML support within the work orders!
New requests are emailed to helpdesk@domain.com and show up correctly in ServiceDesk.
When I open the request and click REPLY, the cc in the reply email is helpdeskdomain.com@domain.com instead of helpdesk@domain.com. (see attachment)
Please explain how I can resolve this issue as soon as possible since it is causing production problems.
By the way - nice job on the HTML support within the work orders!
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