Build 5004 unstable--recommend not using!
We are experiencing multiple failures since migrating to the Service Desk Plus 5004 build.
This Hotfix has introduced multiple catastrophic issues:
1. HTML e-mails are unreadable in summary auto-reply messages to users
2. The program is failing on multiple cases and requires a restart
3. Cases cannot be merged, closed or updated
4. Overall performance of the application is dreadful with 35 users making the application crawl over the web
While we were having several small issues before the Hotfix, these new issues are crippling us.
Matt Sickles
Durham Public Schools
This Hotfix has introduced multiple catastrophic issues:
1. HTML e-mails are unreadable in summary auto-reply messages to users
2. The program is failing on multiple cases and requires a restart
3. Cases cannot be merged, closed or updated
4. Overall performance of the application is dreadful with 35 users making the application crawl over the web
While we were having several small issues before the Hotfix, these new issues are crippling us.
Matt Sickles
Durham Public Schools
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