Limit on AD OU enumeration in Service Desk?
When trying to test Service Desk 5008, and attempting to add Requestors from AD, we do not see all of our OUs. Is there a limitation and/or a way to increase the number of OUs that can be enumerated? JayM
SSL for email
We need SSL for pop. Our requesters are responding to the emails from service desk, but since service desk cannot check an SSL email account, we do not get message threading, and conversations, etc. We need an option like the one in the attachment.
request
Would it be possible to have a filter setup to allow techincians to be able to view another technicians call queue? something next to the current filter drop for pending requests etc.... would be good. thanks PEter
Service Monitors - the way of monitoring?
Hi, Could you please explain me how the service monitors work? Does the application ping a port or something else? Thanks! Br, Ivo
SD reporting
I have been playing around with the Service Desk reports and have tried to create a few custom ones, but I cannot see an option to group them into priority, level, etc... the options are very limited! Am i missing something or are these going to be improved in next release? thanks Peter
Not able to View Live Reports
Hi I am using FW Analyzer Build 4010. I am using it to read logs from PIX 515E. I have configured the PIX correctly as I can see the Packet Count increasing and as of now the count is at 652571. However I am unable to see the Live Reports or any other report for that matter. Kindly Help!!!!!!!
No email notifications
Intermittently SD does NOT email notifications when a new request is placed.
Serivces that this uses?
I'm looking to have ServiceDesk start automaticlly when the machine boots back up after running backups. What services does it use or how would I go about making it start automaticlly with the machine. Windows Server 2003.
Conversation Icon / Colum
After replying to another email I just realised that the colum "Reply" in the main request page will show a reply even if there is only a system reply saying the request is opened. I use this colum and also the notes colum alot to see how jobs are going and whether technicians are putting correct data into the system. Would it be possible to keep the reply colum but change it so that the icon does not show up for system changes only when a technician replies to the requester via email, Then it would
Install on Fedora Core 5 - dual xeon 2.8 4 gigs of ram
After testing NFA on a small box, we want to test it under full load from our Cisco 12K's w/ about 400 megabits of traffic running through them. After installing it on a dual xeon 2.8 4 gigs of ram running fedora core 5, I change to the bin directory, and execute ./run.sh this is the output [root@hb207-29-223-56 bin]# ./run.sh ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /var/AdventNet/NetFlow JAVA: ../jre/bin/java JAVA_OPTS:
Multiple Issues with Cisco Pix
I am currently testing this application amongst various equipment I support for multiple customers. There is the potential for me to monitor hundreds of devices. I am testing various commercial products and so far I really like OptManager. I have a short runway as to which software I end up choosing. When I add cisco pix firewall to OpManager, they are discovered properly and it appears the stats are polled correctly. When I try to view the interface statistics though I'm directed to a blank page.
Issue in report generation
Hi, I am using the free edition of eventlog analyzer for monitoring event ID. It was generating report till couple of days before. Now it is not generating the report. It hangs for a while. Please some one help me with a solution.
5010 problems
I have updated to hotfix 5010 from 5007, i downloaded the hotfix, ran the update manager and did a backup as suggested. i then went through the steps to install the hotfix. Now the service desk wont startup it goes through the stages but it stops loading on Application Layer Started ........... stage. I have tried uninstalling the 5010 update and it says it is not supported. Please Help!
Chinese version online demo And font size is too small
Netflow and Opstor have provided chinese online-demo.It's very fine. I suggest AppManager can provide chinese online demo too. Chinese online demo is important for Chinese customer. And AppManager's font size is too small for Chinese Version. In Chinse version,When font size less than 12.It will be illegible,not clear. Customer complain this problem.
Improvement request - email directory in fwd of ticket
When we want to forward a ticket to someone who is a user, we can type in characters for a last name, and a little popup shows up, but it doesn't do a name lookup similar to what happens when you're submitting a ticket. A screen shot is attached. Justin
https issue
Hi I've recently setup ManageEngine� Applications Manager 6.6 and attempted to make it accesibly externally not just internally, did this via a reverse proxy, so https://manager.company.com is changed to http://manager.company.com (internally) and loads the site. However when u access it externally the links etc are trying to acess http:// which is blocked.. is their a way to make ManageEngine� Applications Manager 6.6 https compatible?
Getting access denied when tying to enable all WMI monitors
I am testing the opManager 6, we are very interested in purchasing this product if it meets our needs. I am unable to get any WMI monitors to work. I have tried it on several servers and the only server that opManager seems to be able monitor is the IIS server which has opManager installed on it. I have set security in WMI control, made changes to DCOM as sugested, verified that DCOM, RPC, SNMP, WMI services are running. I am still only able to use SNMP. I thoguht it might be something with the account
Resolution attachment missing
There is an issue where a link to an attachment is not added to the resolution tab of a request. Problem Process: I have a request, I go to the solutions tab of the request. I use it to search solutions, I add the solution to the request BUT the attachment does not follow. If I wish to, at that point, assign the request to a different technician to apply the resolution, they will have to search for the solution again to get the attachment. (Build 5008) Can you enable this in a future release? Also,
Internationalization
Greetings When SD+ will be available in Polish language ?? Regards Bart
StartOpManagerClient.sh asks to check hostname
Hello, on the Linux platform, trying to start the java client, via the StartOpManagerClient.sh script, a window pops up asking to check the hostname. I tried also to fill �localhost� into the advanced window but I can proceed further, I just can hit the cancel button and exit. The following is the trascript of the shell session. Am I missing something? I tried also to pass the hostname and port arguments but nothing changed so far. Thank you, bregards. [root@labtlmedsrva bin]# ./StartOpManagerClient.sh
Report location
I created a report profile and a scheduler assigned to the profile to generate the report periodically. If I chose not to have the pdf report emailed, where would it be placed?
Language Settings in 5010
I have installed the Hotfix 5010 today and it seems to have some problems with the language-settings. Since we are located in germany my SD+ switches to german automatically - after changing the settings back to english (personalize option) most of the menu-entries are shown still in german language - some of them in english. Can you please check this... thanks Florian
Cisco ASA Syslog is nearly empty
There are some strange things with the syslog i see only a few events in the syslog ( only 3000 from 60000) and only at some timestamps like 9:45 9:30 ... 8:40 and so on what is wrong with this sw ( 4010 ) PS: i started to use another syslog as a relay ( where i see everything ) but the same only some events, empty events ...
the data migration from 5.6 to 6.0
We are using OpManager 5.6 now. Is it possible to shift the data from OpManager5 to OpManager 6 installed freshly on other machine ?
Updates In windows and Other Programs showing as UnLicensed
Hello there, I have been working hard on the Licencing of my products. I must say that SD+ helps me a lot in it. However, theres a big glitch. The updates provided by windows and Other products show up as licences too. And as a result it is treated a unlicensed. Is it possible, to have all Updates not showing as licences. But as Updates under the Software Installed. It becomes easy to manage that way. I am attaching screen shots to explain what i mean. I definitely don't have 1116 softwares in my
Filtering by Technician
Is it possible for an admin to see tickets for other technicians filtered in way that has only the specified technician and not all technicians?
Requester page
I want to hide My details Tab from Requester Home page. Please assist if any one know about how to remove this option or stop to requester to change their passowrd. Appreciate on assist. Regards Alnafitha
Editing the Html Pages
Can we edit the html pages of the SD+ to modify the labels on the page :?:
Workstation ID
I've a question: - When I log in with "User" credential, in Workstation ID I see only the PC and it is correct, while if I log in with "Technician" credential and i try to insert a request for another User, i see all machine and not only the requester's pc... Is it correct?
Attachments
I'm haviong problems with attachments to requests. I've tried to add them using their shortcut path (f:\data\...) but this didn't work. I've since tried full network pathway (SERVER\NETWORK\data\...) but this didn't work either. When I click on the link in the request it opens Word (as it should) but the error I'm getting is: Microsoft Office Word This file could not be found. try one or more of the following: *Check the spelling of the name of the document. *Try a different file name. (C:\...\WJNNM4LT\FPM
using servicedesk plus with operating system "xp home&q
hi there, i install servicedesk plus.after i try to open web client on my laptop "http://localhost:8080 but browser say no DNS.what should i do?i also couldn't find user manual or that kind of documents.where can i find to use servicedesk plus efficiently? thank you. Saintun
Pop-up window sizes
Is there anyway to change the size of the window you get when you click Configure interfaces. It looks like all the pop-up windows you get to see details are hard set to a certain size. Some devices will have very long names for interfaces and it causes you to have to scroll over to click a check box. This is a big problem if you need to manage or unmanage interfaces on large routers. Right now I have to scroll over click the check box then scroll back to see the description of the next interface
Number of missed polls before notification is set
Right now we are only given 3 options on the number of polls missed before a notification is set 1, 3 or 5 polls, will you be changing that number or is there a way for me to change it. Many devices reboot before the 3 missed poll happens and if you monitor every minute then the 1 poll can cause false alerts at times.
Suggestion/Request: Time Spent
Would it be possible to get the notes made in the time spent fields at the bottom of requests searchable? I see currently if you search under Requests it includes the titles, notes and descriptions but it would be useful to be able to search the descriptions given under the time spent as well. Also you seem to use the term "Time Spent" in two areas: 1 - To describe the amount of time between a request being opened and closed (shown once a request is closed) 2 - To describe the time spent on an issue
Eventlog rules - filter out unwanted events
Hello, is there a possibility to filter iout unwanted error events, so they are not part of the notify profile? We have a server which generates several error event entries "by design" :-). So these events should be filtered out. I tried the option -Or, ignore the event- but that has not worked. Regards Thomas
Who's online
Hi, Is there an easy way to see who's online, who's using service desk at this moment ? That would be easy to contact them when I want to update service desk. Greetz, Woef.
Requesterlist starts always with a
Hi, Since I upgraded to .10 I have workstations where the requesterlist is mal-populated in a new requestform. Even if I start typing E, the list jumps towards its beginning. But when then selected the right user, his details are correctly showed (workstation,....). On workstations where the requesterlist is correctly populated, the userdetails are not showed. This situation is not on all workstations. It seems like some database-query is not (correctly) updated at that moment. Greetz, Woef.
Active Directory Synchronization
Does Service Desk auto sync with AD? Or do I have to do an import each time a new user is added to AD? Scott
Unable to change asset type once a new asset is created
I'm not sure if this is intentional but once you have created a new asset you cannot change it's type. You have to delete the asset and then recreate it using the correct asset type.
webspher problem
when I add atributes to a webspher monitor I'm reciving the following error com.ibm.websphere.management.exception.AdminException: AppManagement MBean not found. How can i solve this problem Thanks
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