Blue box error, does it have a secondary effect?

I reported the blue box error before, and it was acknowledged as an error.

But one of my techs had a blue box error today, and she was unable to enter a resolution. It took her to a screen with a few links at the top, but no box to open up to enter in the resolution text, etc. I can go into that ticket, and I don't see a blue box, and I can get into the resolution screen. I noticed that there

(She's on IE, I'm on Firefox)

Is this a secondary issue of the blue box error?

I noticed in the history tab for that ticket that the text of the ticket had text similar to this in a few places:

</spanstyle='font-size:10.0pt;font-family:"Comic> to

Is this causing formatting and display problems?

Justin