status message help
The following message appears, and we see no data for the server. Active Directory Monitoring Add On Feature is not licensed. This server is a DC, but I do not want DC info, just want to see the resources, i.e. memory, harddrive useage, and traffic. How do I cause the status window for servers, to show me this information again. Thanks
Oracle Monitor Creation Error
I have installed AppManager on a Linux Server 1, but I am trying to create monitors for Linux Server 2 and Linux Server 3. I have successfully created monitors for JBoss, Apache, and OS (Linux Server 1)and have created a monitor for the OS (Linux Server 3). I'm running into a problem when I'm trying to create a monitor for Oracle 10G Linux Server 3). After clicking on the Add Monitor button, the system just hangs and never actually creates the Oracle Monitor. However, if I put incorrect credentials
MySQL failed to start error
Support I have recently downloaded Service Desk Plus and bought the license for the 5 tech version. I have installed it, but cannot get it up and running. I have tried it both on port 8080 and port 8100. When I try to start it from the command line with the run.bat file, I receive the error "Trying to start MySQL server failed". I am running Windows 2003 server with Symantec Backup Exec 10. I have successfully installed both Event logger and Patch Quest. Any help from support would be appreciated.
Service Pack upgrade problems. HELP!!
Hi, I have been using SD+ ever since SD+4 and have upgraded to 5 then 5 sp2 then sp3. My current build# is 5003. For some reason i have not been able to upgrade to any other sp after sp3. Issue During the upgrade of sp10, it will stop at 98% and then uninstalls itself. It does this to all sp after sp3. Let me know if you require more detail. Thanks
PO upgrades requested
We'd like a couple of PO updates requested. 1. Multiple shipping sites selectable (I think I requested this earlier, but in case I didn't...) 2. Ability to have different tax brackets based on location being shipped to. 3. Ability to not tax intangibles (like contracts, service agreements, etc) Currently, tax is applied to ALL items on a PO. Can we have a checkbox next to each item that indicates taxable/non-taxable. 4. Be able to enter a dollar amount instead of a tax percentage (when the vendor
netflow analyzer performance too bad
For twenty testing of the netflow analyzer. The result as follow: 1. Hardware. IBM 365X PC server 2XCPU(Xeron) 4GB Memory 7200 RPM Harddisk (160GB) 2. NetFlow Package number is about 5M/day. For current one hour query: Traffic - 5 seconds Application - 6 seconds Source - 4 mins Target - 5 mins Conversation - 7mins 3. We have tunning some parameter for java and mysql db as follow: $DB_HOME/bin/mysqld --no-defaults $useropt --basedir=$DB_HOME --tmpdir=$TMP_HOME --port=$DB_PORT --socket=$TMP_HOME/mysql.sock
HTTP-URL Sequence Monitor Availability Greyed out
Hi, We are evaluating Application Manager 6.6. For some reason, our HTTP-URL Sequence Monitors Availability indicator got Greyed out. but if I drill down into any of the individual url monitor, they are all fine. Anyone know how to fix this? Thanks Ming
Requester name w/punctuation not seen in requests summary
We have a requester with the following name: Wilkins, Patrick 'PJ' His name is not seen on the Requests summary page. Can this be fixed? Justin
Blue box error, does it have a secondary effect?
I reported the blue box error before, and it was acknowledged as an error. But one of my techs had a blue box error today, and she was unable to enter a resolution. It took her to a screen with a few links at the top, but no box to open up to enter in the resolution text, etc. I can go into that ticket, and I don't see a blue box, and I can get into the resolution screen. I noticed that there (She's on IE, I'm on Firefox) Is this a secondary issue of the blue box error? I noticed in the history tab
Contracts
When entering the support details for a contract it lets you enter more text than is saved. If there is a limit on what can be entered here it should really be enforced in the user interface instead of truncated upon submission. Also once a contract has been created and saved you cannot then go back into it and then attach a document which can also be a bit annoying. Also once you have attached a document to a contract you cannot then go back and edit it as you can e.g. in Solutions David
Custom Report can not be seen
Dear all, I have Created Custom Report, I can see and run the custom report. But the other admin cannot see the custom report . I want to create report that can be access by all admin. Thanks Flow
No interface utilization Details display
Sir, I need to monitor the serial interface in a cisco 3700 router. I can see the interface traffic. But no interface utilization Details display. Why? Sam.
Different Upload / Download Max speeds? (Feature Request?)
I have searched the forum but can't find an answer to this. We are monitoring ADSL interfaces where the upload and download maximum are different. It seems that it is only possible to enter one speed for the interface and that is used to calculate the utlisation for both directions. Obviously this gives the wrong result for one direction. Is my understanding of the program correct or am I missing something? Is there a workaround? Is this a feature we can hope to see in the near future? Thanks.
Sumary reports
Hi I'm still having problems to generate the summary reports as I told you before I'm running servicedesk from a server with windows server 2003. the version Im using is AdventNet ManageEngine ServiceDesk Plus 5.0.0. here is an attachment with my problem
Summary Reports
Hi, I'm having problems to generate the Summary Reports, the reports show no numbers or results, is this a configuration problem? :?:
Netfow on a grand scale
Hi! We are hosting some big websites in our data centre with two GigaBit Uplinks to Internet. A Cisco 6503 (only switching) speaks Netflow (layer 2) to a Dell 1860 (Dual XEON with 4GB RAM) with Debian Sarge on it. We are confronted with 'event-times' and 'non-event-times'. On non-event-times we have a traffic noise about 20-40MBit/s. (about 2000 flows/s) On event-times we experience traffic over 1GBit/s (estimated 40.000 flows/s and more, damn much - I know ). Till today we used a Dell 850 (2.8Ghz)
Reg - third party tool
Hi, Whether this tool will support application developed with third party tools such as infragistics.
AppManager URL monitor error
Too often now, we are getting the following error for all the URL monitors we have setup on Application Manager.. Exception while trying to acces the url java.net.SocketException: Too many open files The resolution we have been yusing till now is to restart the Application manager, but it seem to be getting more frequent now.
Is this old bug being addressed in this new release?
I reported a few months ago about how you can go to the home page as an admin, see all the techs with numbers correlating to their open tickets, etc. So when you click on the number associated with the open tickets for that tech, it puts you into the request screen, with a search bar included, but it has part of your name scattered into the status box. Was that going to be addressed in this release? Justin
Adding support reps to a new request
Hi, Maybe missing something simple here, but when I try to select "support reps" as the assign to drop down, no reps appear in the box to the right. I have checked that support reps are set up. Any ideas? I am on build 5011, using the trial version
Technical Support
When installing the free version of app manager, it tries to unpack the files but after a long time it fails and gives no reason why. I am running windows XP and want to try your product for my business. Here is the unpack log file: C:\WINDOWS\system32>set wdir=C:\WINDOWS\system32 C:\WINDOWS\system32>set PRO_HOME="C:\Program Files\AdventNet\ME\AppManager6" C:\WINDOWS\system32>set FILELIST=C:\DOCUME~1\gabrield\LOCALS~1\Temp\{F271116D-2ED5-4303-9CF1-288BE471C0BF}\jarfiles.txt C:\WINDOWS\system32>if
Technical Support
have configured a monitor for websphere 5.x It is a network deployment setup. WHen the monitor connects it sees all the JVMs etc but says all the resources are down. If I change the monitor to base, it sees just the server and says its up. Mark ------------------------------------------------------ This is posted using Applications Manager feedback form
Time Spent report bug
If you run a report on time spent by account (any time frame) and try to page through or change the count per page the next page will be blank. "No records available." Also the export to pdf will be completely blank even if the report is showing that there are records.
SLA agreements
I am having trouble with SLA agreements, when I choose a category as a criteria and set a resolution time (example 2 days) when the request comes in it still defaults back to 4 hours. No matter how many days I set the resolution too!
adding jmx attributes global
so currently support about 40 instances of jboss and montior several custom jmx attributes. I am finding it to be a bit of a task when adding the attributes alone can take up to 20 - 25 minutes per instance ( that is only adding 4 or 5 attributes ). It would be nice to have a way to globally add the monitors to each instance. for the interim, I am hoping someone can provide me all the tables and fields involved to plug one in from the database, that way I can eliminate the slow navigation in the
Very high CPU usage v. 5.010 (probable cause found)
I had some complaints about SD+ running slow at times, and happened to find some interesting things going on at the same time in the log file. I was using process explorer (sysinternals.org), selecting the java process on the server, and then selecting the graphing option. The process was running throughout the morning, and I noticed a rather large rise in CPU usage which went on for a VERY long time, then plummeted all of a sudden. 1. A particular tech was shown doing updates, etc. but he did NOT
Technical Support
i need to monitor MS Sql SERVER instance which .when i wrote instance name called BOTO\INT , page warned me saying that boto\int : Invalid Host Name/IP Address. what exactly do u propose ? Thaks. Onur ------------------------------------------------------ This is posted using Applications Manager feedback form
Emails appear as HTML, and are unreadable in any mail viewer
Hi, In some circumstances, emails from HelpDesk appear as HTML with the formatting still visible. An example is below: Request details are : Created by : Julie LESTER Due by date : 14-Jun-2006 10:26 Category : General Software Title : Junk Description : <html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40"><META HTTP-EQUIV="Content-Type" CONTENT="text/html;
Loading mibs in a certain order
My understanding is that all mibs under the mibs folder will be loaded on startup correct? After watching OpManager boot several times I have to problems/questions. 1. Is there a place to see what mibs are already loaded in memory at bootup? I have check using MibBrowser.sh and it only shows the RFC 1213 mib loaded until I tell it to load all mibs. 2. When OpManager boots it does not load all the mibs. I find I have to go into MibBrowser.sh and tell it to load the mibs 3 or 4 times to load them all
Suggestion: Default font
I'm sure I have asked this or suggested this, but I cant find it on the forums :) Can you add the ability to select a default font and size to be used when creating HTML replies and solution articles? Thanks
Technical Support
Is it possible to monitor mail flow. The Application Manager polls a POP3 account, but it doesn't test if the incoming and outgoing mail server is working. For example send a bogus mail to yahoo, and wait for a bounce back message. That way it shows that the system works sending external mail, also recieving mail. Will ------------------------------------------------------ This is posted using Applications Manager feedback form
Request for new functionality
We need the ability to automatically DELETE incoming messages based on the existing triggers. This delete should occur PRIOR to email notifications. I have messages in this forum where other posters recommended filtering at the mail server side. This work-around may suffice for some situations; however I am requesting that a delete function be made available anyway.
Automatically clearing events after they happen
Is there a way to have the server logs flushed after the events happen and you get notified? If not, is there a way via the web interface to clear all the events at once? thanks, Newbie
Redundancy
Hi, How to do redundancy testing with different set of datas.(Say for eg. For login screen with various userid and password).
Restore Netflow Database
Hi: I have netflow 5002, intalled in windows 2003 server, and today my database crashed. My question is: How I can restore the old database ?. Regards. DiegoS.
Alert SNMP trap or Alert by email
Hello, I tried to configure alert profil after configuring i don't have alert or i don't receive an email. On my Cisco 1720, snmp is actived with : snmp-server community public RO snmp-server community public@es0 RO snmp-server ifindex persist for email the test to send is ok but not for Alert. for exemple, i send many ping on fasteth0, and the % is 90 %, and i created an alert 10% utilysation 2 times 1 minutes for 192.168.0.1:161:public. Why i dont'receive anymore Alert or email ? Best regards,
Automatic user update from Active directory
Hi All, We are importing user database from Active Directory. All users have automatic password expire period. This makes our life very hard in terms that we need to import user database twice a day to minimize possibility of changed password implication. Can someone please help and tell me to make it automatically Thanks
How does Opmanager DB link together?
Hi, I am looking to pull some tables from the Opmanager db now I can see it in MSSQL studio. Is there a database structure diagram so i can find the relevant information and how it links together. Andrew Abtec
Fails to start on SuSE Enterprise Server 9
Hi, Ive installed the SupportCenter on my SuSE Enterprise Server 9 system and it installs perfectly fine without any errors but it does not start. If I execute the "startDB.sh" script that seems to work fine with only one warning. I can connect to that running mysql instance by connecting to the socket created in the install path fine and view the databases. As soon as I try to run the "run.sh" script then it says Server is starting.... Free version Then gives an error "Trying to start MySQL failed"
Rights required for polling / ldap auth. + more!
First off, what a great piece of software. I never thought I'd see such a product that works as good as this does right out of the box. And now some questions.. What specific permissions does the polling user require on the monitored host in order to gather the event logs? I want to avoid adding a service account to the local Administrators group. Why can't I set anything less than a 10 minute polling interval? Are there any plans to add the ability to login to Eventlog Analyzer using LDAP authentication?
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