Reply to contact -- no history included in reply
Hi
When a support rep replies to a contact in SC+, no history of the incident is included, i.e. no email trail.
It looks like there isn't any way of including this, is that right? (I do of course realise that the contact can log in to see all conversations).
Cheers
Patricia
When a support rep replies to a contact in SC+, no history of the incident is included, i.e. no email trail.
It looks like there isn't any way of including this, is that right? (I do of course realise that the contact can log in to see all conversations).
Cheers
Patricia
Topic Participants
Patricia_me
New to M365 Manager Plus?
New to M365 Manager Plus?
New to RecoveryManager Plus?
New to RecoveryManager Plus?
New to Exchange Reporter Plus?
New to Exchange Reporter Plus?
New to SharePoint Manager Plus?
New to SharePoint Manager Plus?
New to ADManager Plus?