Allowing a user limited access
I have just purchased ADManager and would like to allow certain members of staff the ability to reset passwords for their department. I have delegated this to their account. How do they now reset the password? If I install ADManager then they can see the whole of AD etc. which i don't want. Is there a lite version to perform these tasks?
AD Requestor Import
I have a question on the Active Directory Requestor Import. If this is used does it check for new users on a scheduled basis or does the import have to be re-run manually to add new AD users? On the other hand if a user is deleted from AD does that user get removed from the list of Service Desk requestors during the next AD scan? If both of these are manual processes I would like to see better AD-integration/user-management be added in the future. Thanks.
Usage of Notifications
Evaluating some utilities for Customer Support... Is there any way to send notifications when the status is changed to a specific value, on template per status change, usage of fields from the request logged. change status if an incoming email refers to an existing request(eg tags for the request number in the subject) And finally: Import data from an existing system
URL-check from external site with Proxy authentication
Is it possible to check our external site in OP with MS ISA-server with authentication? I searched for an URL to login automatic. Something like http://proxy:8080/user=xxx/password=xxx:http://www.externalsite.nl but i can;t find anything
Only 100 Users Are Displayed
I have downloaded the DEMO and want to try updating all of my users to use a new login script in Profile Attributes. However only 100 of my users are display and we have over 600. Why is this happening, is this a limitation of the free download?
OpManager Service Discovery
Hi all, I have a question concerning the service discovery. All the services that I checked in the "Service Monitor" section were discovered automatically when I added a device. I have added a new service (citrix) and I would like it to be discovered on my old devices already added since a long time. I was thinking that doing "Rediscover now" on the device will discover new services but this is actually not the case. But I have too much devices and I would like to find a way to discover these new
ORACLE SNMP
I am trying to configure SNMP ir order to monitor Tablespace Used, I have configured everything in Windows SNMP & Oracle Intelligent Agent, as it is in the documentation, but when I test the monitor always appears: Test results The Monitor did not respond to the test request Summary Device Name sve001001-202.la-seguridad.com Monitor Name OraDbTablespaceSizeUsed Protocol SNMP OID .1.3.6.1.4.1.111.4.1.2.1.4 Possible reasons 1. Check if SNMP is enabled on this device. 2. The SNMP request might have
Hotfix 6005 is available
Hi All, Latest hotfix 6005 is now available for download. Here is the link. http://manageengine.adventnet.com/products/opmanager/29809517/ManageEngine_OpManager_6_0_Hotfix5.ppm Please follow the steps in this link to apply the hotfix. http://manageengine.adventnet.com/products/opmanager/service-packs.html Highlights of this release: * "NA" in Interface Availability Report has been fixed. * Issue in associating a monitor to devices through quick configuration wizard has been fixed. * Issue while deleting
Wrong status on custom map
Hi, I've got some business views linked together with shortcuts. Some of these shortcuts are showing up as red despite everything in the targetted business view being green. Whats wrong?
Funkyness after 1 week (Error!)
I can not go into some of the monitor configurations (resource monitors, traffic monitors, etc) and when I try it comes to a super simple "Error!" page. I have tried the repairdb.bat utility with no real luck. What is going on with OpManager?
HP JetDirect
Anyone having success monitoring HP JetDirect connected devices? I am trying to monitor HP DesignJet plotters with the jetdirect card and the printers show up as desktop devices with no option to move them to the "printers" group. I can; however, monitor these devices using snmp and the HP Web Jet Admin tool. Any suggestions would be greatly helpful.
MySQL Database error
Syntax error or access violation, message from server: "You have an error in your SQL syntax. Check the manual that corresponds to your MySQL server version for the right syntax to use near 's_URL_Poll') ORDER BY Alert.MODTIME DESC' at line 1"; nested exception is: java.sql.SQLException: Syntax error or access violation, message from server: "You have an error in your SQL syntax. Check the manual that corresponds to your MySQL server version for the right syntax to use near 's_URL_Poll') ORDER BY
Bizarre problem
I have installed Opmanager at two separate client locations and as of Tuesday evening they both have started acting weird. One simply doesn't show the server info on the front page anymore. Not that big of deal since everything else seems to be functioning properly. Also we are unable to run any reports from this server, "No Data Available". The other one is by far more troublesome. It is currently monitoring 13 servers (windows, mac, sun, & novell) and as of 1900 hours Tuesday none of the data is
Monitoring SQL with Named Pipes instead of 1433?
I need to monitor a server that does not have TCP/IP enabled for SQL and I cannot enable it. Is it possible to monitor SQL functions through Named Pipes instead of TCP port 1433? Thank you. -Eric.
Trap (Unable to receive any trap)
I am unable to receive any trap with OpManager. I've written a trap generator and all my MIBs files have been verified by OpManager. I've also set up a trap processor by following the instructions, but there is still no trap received even in the unsolicited trap view. The traps generated by the generator can be received by the SNMPUTIL.exe from the Windows Resource Kit and the other application. It will be much appreciated if anyone could tell me how I can get it work.
reports with Overdue Status - always shown as true
If I modify a report, such as requests by category, and add the overdue status; that field always shows as true even though the due date is sometime in the future. Is this a bug or am I not doing something correct within the reporting? The canned SLA reports show the overdue status correctly. See attachment. Notice that current time (when attachment image was created) is 8-11-2006 11:26
Database Backup?
Hi Is it possible to backup the database/config files that Device expert has made from the Devices? If where are thse files located? Thanks, #
High CPU usage when running FA
Running Firewall Analyzer and CPU usage spikes to 100% (java.exe). Is this normal or is there a setting I can change to fix this issue? Client: P4 2.4Ghz 1.25 GB RAM WinXP Pro SP2 Firewall Analyzer: v4.0.1 build 4012
AD Import, Multiple domains
We have multiple domains in our forest and due to mergers and acquisitions we have multiple users with the same username (different domains of course). The domains are months away from consolidation so we are using the department feature to distinguish the different domains, but we are having a problem importing the users. The problem is that the import tool only appears to use the samAccountName to verify whether or not the user is new or exists. As a result, existing users are being overwritten.
No more than 24 business rules
On build 5501, I have set up 50 business rules which relate to how our support calls are dealt with before allocation to a tech. Unfortunately, there is absolutely no mechanism (with the exception of using an SQL analysis tool- which we don't want all of our techs to have access to) to view any more than the first 24 business rules. There is no scrollbar, and no expected <25-49> option common in this type of design. This is a brick wall to my deployment plans, and I really need a way of seeing all
Suggestion on reports
The reports show the title of the request but it is cut off after 15 or so characters. Many times it is not understood what the request is given the limited space for the title. The title should wrap as needed to show the entire contents.
Suggestion on filters
On the requests page the filter is limited to what is already there. I would like to see the ability to create our own filters, such as all open issues for a particular technician. As a manager I want to be able to easily pull specific sets of requests via the pull down menu. No I have to run a report, then pull up the requests from the information on the report.
Next Update
Hi would it be possible to get a list of things we can expect from the new update and when this is likly to be saves people having to request things that may already be inculded, many thanks
Scheduling for AD user sync
A good feature to have would be to allow for scheduling AD user syncronization to happen at time (hourly, weekly, monthly ,etc.)
adding time duration to report
I'm new to using NetFlow Analyzer and I was wondering if this would be possible. We have an internet abuser at work and here is the information I would like. 1.) the websites he visited 2.) how long he was at that website 3.)what time he visited the website so far the only information I can get is this: Source IP Destination IP Application Source Port Dest . Port Protocol Traffic No of Packets 192.168.1.54 124.40.41.95 http 4766 80 TCP 7.14 KB 31 Is what I'm looking for achievable with this software?
Discover network the first time, then stop
I have a network (39 nodes) I want the probe to discover. SOme are DHCP, some are Fixed IP. I want to let the Probe discover the network. Once that is done, I would like it to stop the autodiscovery, and I would delete the nodes I dont want to monitor. I looked in previous post, and it is not quite clear to me how it is applicable in a MSP version. What in the seed.file of the central I need to modify? what in the probe seed.file ? I also noticed that DHCP Discovery is set to false . DOes it mean
Rearranging Business views
How do you rearrange the business view order on the left side of the screen in OpManager. I know it lists them in the order they were created but is there a way to go back and rearrange them afterward? I have 60 business views and I need the more important ones at the top of the list. Thanks!
SC Custom report by product
hello, is there a way to create reports by product? let say I want to see which product have the most request.. I dont see this option in the Reports Page. TIA Cesar Z
"ignore the event" in OpManager Monitors Eventlog
What I want is to use a "Description string",- to identify any/all event type,- that contains string,- for example: "has started",- and then IGNORE THE EVENT. It does not work. It must work for ANY and ALL: - Event ID - Source - Category - User And ALL Event Types Therefore I type nothing in: - Event ID - Source - Category - User And I select ALL Event Types And (for example) I type "has started" in Description contains string. And I select: " Or, ignore the event" However I still get Critical alarms
Changing Sales Tax to GST for Australian users
Think this would also affect New Zealand, we need to be able to change the "Sales Tax" whereever it appears to "GST' (Good and Services Tax). I have put in a feature request but would like to know if this could be changed, mainly on the printed purchase orders
MySQL db error - SQLException while getting database connect
I tried to move the Opmanager to use an external pre-existing MySQL db. I edited the database_params.conf and get this error: inside addon check SQLException while getting database connection. Check if database daemon is running java.sql.SQLException: Server configuration denies access to data source at com.mysql.jdbc.MysqlIO.doHandshake(MysqlIO.java:519) at com.mysql.jdbc.Connection.createNewIO(Connection.java:1731) at com.mysql.jdbc.Connection.<init>(Connection.java:559) at com.mysql.jdbc.NonRegisteringDriver.connect(NonRegisteringDriver.java:358)
Edit Requester details from Request
Is there a way to easily edit the Requestor's details from the Request? I often get a Request and notice that some of the Requestor's details are not complete. I'd like the ability to easily edit thier details from within the request. Thanks Ken
Disposed Assets
Hi can you possible add and a extra option on assets to mark as disposed for disposed assets and with a date it was disposed ????
Deleted requests still appear in totals ...
Good afternoon, We have recently licensed ServiceDesk Plus and are working on implementation. However, we have found that tickets that have been deleted without being closed still appear on totals. For instance, on the Home page under Global View, I see a few tickets that don't exist on the system. Currently, it lists 3 tickets, but there are no tickets. We deleted all of them prior to getting ready to go "live" with the system. When I go to the Requests tab and select All Requests, none appear.
Reports - page setup
Hello! Is tehre a way to change report page size since it's in letter format and I need A4? Best regards, Karlo
New Feature request - Change to Alarm escalations
Can you please make it so alarm escalations can be by device as well as by category? Also make it so we get a device name as well as IP. Right now if I have more than 1 device in a router category down I only get one email listing all the affected devices by IP address. I was able to get a OpManager to show the device name in the subject using $displayName but that is only good if only one device is down at a time. Thanks!
OpManager & ServiceDesk Integration
Hello. I'm running a fresh install of ServiceDesk v5501 and an upgraded install OpManager v6005 and I'm having a difficult time trying to get OpManager to open a ticket for a device that is not responding. I have followed the easy setup instructions, but it is just not working. Any ideas or is this an open issue?
New account - default password
When a user emails in a request it auto creates a user account - what is the default password that is associated with this account. Thanks Tom
Specific alarm isnt critical
Hello, how can i manage opmanager to say that a specific alarm isnt critical? he sends me a critical alarm and i KNOW its not critical other alarms should be unaffected from this "rule"? he sends me following Category : Server Severity : Critical ---------------------------------------------------------------------------------------------- Source Modified Time Message ---------------------------------------------------------------------------------------------- nav.intra.company.deAug, 10, 2006 08:59:54
Change Reply To email address
We have an email server that sends out on one email address, but we would like to have our users reply to us on another address. We have tried to do this on the Admin->Mail Settings->Outgoing Mail section, but when we do, the mail services stop working, but say that it is successful.
Next Page