Mailserver settings.
I am having issues for outgoing mail; I believe my mail server settings are correct. When request are sent via email, we have no problem receiving them. The problem is when trying to reply or forward the request.
Inventory Reports
Is there a way to create custom inventory reports based upon the drive information (File Type, Capacity and Free Space)? I could do it based upon memory and CPU info, but I need to do it with the drive information. Regards,
Contract attachments
Apparently you can only attach files to contracts while the contract is being created. If you try to edit the contract, the ability to attach files in not there. Hopefully I am missing something. If not, then this is MUCH needed functionality.
Max content of message
What is the maximum size of a given maessage that can be sent and what is the individual mailbox capacity. I use your service to kin and relatives in your area. Thanks Walt
taking out traps for IDR
Hi, I have some traps being collected by op manager in the form Traffic .1.3.6.1.4.1.3955.1.1.0: @out TCP from 192.168.66.7:1453 to forums.adventnet.com(64.41.199.22):80 I would like to have these traps somehow morphed into the firewall program. I would also like to have more than 1000 traps / device / day. How can I do this?
Create new category when creating a task
It would be really great if you could create a new category when you're creating an issue by just typing the new category.
About Security
Hi, I'm trying OpManager and I think it's a very good product. But there is a very important thing that's cause me a disappoint. Before buy the license I had made an assessment to security issue. I've found that all passwords are sent in clear between OpManager and my Windows servers. Why????? I was thinking that all credentials was sent in a secure mode......but.... How can I by-pass this problem? I'm very intersted to this product but I can't buy if I don't resolve this problem Thanks in advance
Per packet load sharing
Is per-packet load sharing compatible with netflow, or do I need to configure per-destination on the interface?
Group Accounts
Can ADManager show me what shares/files a group has permission/access to?
Filter for Requests!
Is it possible to add new filters in the combobox for the requests? I am interested in filtering the request STATUS by other than open, closed, etc. I created other STATUS to provide mini-workflows before closing the request. How can i change this? Best Regards
Cisco 6509 nde
Hi. I have a problem with configure NDE on cisco 6509(supervisor 720). i'm done all of recomended settings on the switch, but in the NFA i can see only IN traffic and no any data for OUT. my setting for netflow on the 6509 is Router>sh mls nde Netflow Data Export enabled Exporting flows to 212.xxx.xxx.xxx (9996) Exporting flows from 212.xxx.xxx.xxx (56762) Version: 7 Layer2 flow creation is disabled Layer2 flow export is disabled Include Filter not configured Exclude Filter not configured Total Netflow
Capturing MFR Subint Traffic
Hi, in analyzing this tool for purchase, we noticed that we are getting some strange readings that we can't understand: 1. We've enabled IP Route Cache Flow on our MFR, and have added the ingress and egress statements on our MFR.500 subint. However, we're only getting valid traffic on the "ingress" statement, and no traffic on the "egress". Our other router is working fine. Is there a particular way that the ingress/egress statements must be applied to the interfaces to make this work (i.e. individual
Assign to - a group
We don't really assign tickets based on tech, we deal with tickets based on group, not individual tech. In the requests page, can we adds groups to the the list of technicians in the Assign To: drop down box?
Bug in Group-Driven Notifications
I am currently in the process of testing the Servicedesk Build 5501 and have noticed the following glitch in the software. I have also logged this twice with tech support who have yet to adknowledge my request. When a request is assigned or reassigned to a technician and the update notification is set to include the $Technician field, the newly appointed Technician is not displayed, however, the previously appointed one is. There seems to be a precedence problem in that the update is being despatched
Software usage report
Is there any way to generate a report which shows not only who's got a particular piece of software installed but also those that haven't got it installed? Thanks in advance, Steve
call templates
Hello - is there any chance of getting call templates in the next version? For example password reset calls, which get rather annoying for people to fill in each time. Dynamic fields would also be another good feature :-) cheers Pete
scanning network
Evaluating the ServiceDesk Plus software I am unable to scan the network for workstations. More precisely, I don't receive any information when I scan. I get the message Failure: Either access denied for the user or the remote DCOM option might be disabled in the workstation. I searched the forum and found postings regarding this issue. I followed the instructions given but I am still unable to get the information. We don't have a domain, but do use workgroups for our 4 divisions. I have 18 days
Can Requestors view workstations assigned to group?
Is there a way to assign workstation to a group (as opposed to an individual) and assign Requestors to groups so that when a Requestor fills out a request, he/she only sees workstations that have been assigned to his/her group? I'm particularly thinking about department managers. It would be nice if a Department Manager could initiate a Request for any workstation in his/her department without see all the workstations in the whole company. If there is no way to do this, could it be added as an enhancement?
requests filter
is there anyway to change the default option for the requests filter on the requests page. I've added a new status for new calls, which is 'new', that uses a rule to set all new calls as 'new' before being set to 'open'. Is there way to add this status as an option to the request view filter? If this isnt yet possible, is there any way to change the current default filter from 'open' to 'all'?
SSH on HP switches
I am eval'ing and I do not see the ability to use ssh on hp equipment?
Modified By Column Header
In the request view we would like to be able to sort by Modified as we don't always have jobs assigned (can't be bothered ;)) so that way the job at the top is the latest one to be replied to. Thanks
Issues with Reports -- product update changes?
Hi there I see that mention has been made of a new release with updates to the Reports section of SC+. I'm wondering what the planned changes are. So far I have found that: a) If you export a report to PDF for a predefined time period (e.g. "This month") the Totals are not included in the PDF. b) The PDF file does not look good - the column for e.g. Category has the text squashed into it and words broken up. c)It seems that if you pick a custom date that goes past a certain time, the report just
What files can I delete to free up disk space?
After less than a week of firewall data, I'm using about 10GB -- so for the long term I have a couple questions: 1) Are there files that I can periodically delete to free up disk space? I am using Checkpoint logs with an LEA connection. After a couple days, some files showed up in the "Archived Files" section, so I deleted those. However, the majority of disk space is still being used up by files in the Firewall/server/default/archive directory. If the data is already in the mysql database, can these
Is it possible to analyze host header info using NetFlow?
Was wondering if there is any way to get NetFlow statistics that are routed to individual web sites all sharing the same IP address. For example, I have 30 web sites on a single web server all using the same IP. Web requests are routed using host header info. Any help would be really appreciated.
New feature request - global catalog
Hi, Within the Active Directory Dashboard where the FSMO roles are displayed could you include whether the DC is a Global Catalog or it is a 2003 DC whether it has Universal Group Membership Caching enabled. Thanks, Doug
Using MSSQL With OpManager
I'm trying to get MSSQL working with opmanager with no success. I installed SQL on a 2k3 std box, opmanager on another, and couldn't connect as it said there were port/host issues. So I installed a fresh version of SQL on a different box, installed a fresh opmanager on the same box, now I get an "Error in connection. Verify the details" error box. If I type in a bogus account it'll say incorrect password. I tried the JDBC update and made the changes to the database_params and wrapper file as indicated
Adding hosts to OpManager
Hello, We are trying to add our desktops into OpManager, however we have been trying to scan a class c netblock(255.255.255.0) for several days and it has returned no hosts. We can add the hosts individualy but this is very time consuming. Does anyone know why the Network scan continuly spins?
ServiceDesk License
If I have 3 technicians, could I still use the 1 user license? All the technicians will log in with the same username/password. Will I have problems with the reports, in order to get statistics for each technician?
New feature request - Network discovery of subnet subranges
Hi, Would it be possible allow discovery of 'subranges' within a subnet. For example we use B-class subnets for each site. Currently to discovery a whole subnet I need to enter 150.150.0.0 with a subnet mask of 255.255.0.0. This takes a long time We restrict different type of devices to different ranges. 150.150.121.0 with a mask of 255.255.0.0 is for servers and 150.150.222.0 255.255.0.0 is printers and so on. It would be useful to be able to discover a section of a subnet e.g. 150.150.121.0 with
How to enable & Configure snmpd in solaris
Dear Friends, I have installed opmanager in windows. How to enable and configure snmpd on solaris. i configure in linux its working but i"cann't in solaris. please help me. i have attached here my /etc/snmp/conf/snmpd.conf file. #vi /etc/snmp/conf/snmpd.conf # Copyright 1988 - 07/17/00 Sun Microsystems, Inc. All Rights Reserved. #ident "@(#)snmpd.conf 2.24 00/07/17 SMI" # See below for file format and supported keywords sysdescr Sun SNMP Agent, Sun-Fire-V490 syscontact System administrator sysLocation
Automated reports on Application Manager
HI, Is there a feature in the present release or proposed to have in future releases to have automated/scheduled reports to be generated for the application manager platform too.. I know it exists on the OpManage platform, but cannot find the same on App Manager.
How to send Notification Alert by SMS
My local GSM phone service provider can only provide a SMS software that require a staff to send out notification msg. Is there any economy way to send out SMS automatically by ApManager?
Connecting to App manager 6.0 DB
Does anyone know how to connect to the Application manager 6.0 database using Crystal reports 10 Keep well Swifty
../mysql/\bin\mysqld-nt: Can't find file: 'eventlog.MYI' (er
The logging has stopped for all my hosts and on the event log I received the following error ../mysql/\bin\mysqld-nt: Can't find file: 'eventlog.MYI' (errno: 2) I need to get this solved ASAP. What do you think it is. This happened after I rebooted
Self-Service Solutions Portal Suggestions
Two Suggestions for the Self-Service Solutions Portal: 1) When one reads the solution using the search functionality, the solution write-up does not show the line breaks / spacing between paragraphs that were inserted when the solution was typed up. Formatting this will make it easier to read 2) When someone types up a request, it would be great if the keywords in the title of the request were used to search the solutions portal, then before submitting the request, an intermediate page suggesting
Startup problems
Hi allnnServer:nLinux SuSE SLES 9 SP3nnInstalled OpManager fresh just some minutes ago. commented the IPV6 line in /etc/hosts already out.nnI still get the following while trying to start the server:;n nde-asi:/opt/AdventNet/ME/OpManager/bin # ./StartOpManagerServer.shnThis evaluation copy is valid for 29 daysninside addon checknSQLException while getting database connection. Check if database daemon is runningnjava.sql.SQLException: Unable to connect to any hosts due to exception: java.net.ConnectException:
Next update on track ?
Hi, Is the next update on track for the 15th of August still ? Olly
A couple of evaluation questions.
We are evaluating your Service Desk Plus and it seems to be well integrated and have a very user friendly interface. My compliments to you. We have a couple of questions related to our evaluation that you may be able to clarify for us. 1. How well does the system scale with multiple users/techs/assets? Specifically, what is the suggested server hardware specifications you would recommend to support 10 techs, 400 computers, 400 requesters and 10,000 asset items, on a 100Mb managed switch network to
Incoming mail not fetching after stop/restart of fetch
I'm finding that I cannot seem to fetch new incoming mail. I demonstrated to a group of other technicians the need to turn off fetching, make the changes, save it, then restart fetching. But since then, no requests are coming in. I see the mail accumulating in the inbox, but SD+ is not grabbing it. I've even restarted the server in case there was something hung on it, and the servicedesk manage engine is back up. Any suggestions? A bug? Justin
Customized Request forms
I would like to have this feature in SD+ to modify and change as we need. :D
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