How to allow requester managers to review their teams ticket
Hi all, I need to allow business unit managers to have access to tickets submitted by their team. These managers are not in IT and I do not want to give them admin access to the service desk app.
Import mib fujitsu-siemens
I have several problems using mibs in opmanager. I've compiled some fujitsu-siemens' mibs but I cannot use them in custom monitor section. After I have selected a mib, opmanager give me the message: Select an Number OID If I select an other mib (non fujitsu-siemens), it works fine. Do you think to import fujitsu-siemens' mibs in opmanager on next releases? How can I know which mib is for hard disks's failure or for other problems? Is there a standard classification of them? I'm sorry for my english
Reports with total open and closed
Hello everyone, I need to be able to make a report that shows total number of tickets opened and closed for each technician in a set date. I thought this would be easy, but the numbers I get are always off.
Purging history to start over?
We just finished testing and we are ready to go live and want a clean slate. Is there anyway to clear the history for a device or group of devices?
Alert Profile logs gone
Hi Everyone, I created this Alert for Top Host Received third week of August 2006 and so far the reports were sent to me via email and was successful. When I came in the office today (September 5, 2006) and checked the previous alert reported I was kinda surpised that the report generated in the web is back to zero. The logs that were generated for that span of time for the month of August were gone. Aside from receiving reports via email, I can also read the report via web by accessing the Manage
Technical Support
Since we upgraded to version 7 our Tomcat monitors have been reporting that they are down even if they are up and running and usually can't get them to report that they are up unless I edit the monitor manually or restart Applications Manager. Please advise. Charlie Coyle ------------------------------------------------------ This is posted using Applications Manager feedback form
Self-Service Solutions Portal Suggestions
Two Suggestions for the Self-Service Solutions Portal: 1) When one reads the solution using the search functionality, the solution write-up does not show the line breaks / spacing between paragraphs that were inserted when the solution was typed up. Formatting this will make it easier to read 2) When someone types up a request, it would be great if the keywords in the title of the request were used to search the solutions portal, then before submitting the request, an intermediate page suggesting
Domain/Workgroup Login Options
We're importing user information from two domains, which our users see as options when they log in. However, SD also seems to put options there from every other Domain/Workgroup on the network. Users from only two domains will be using this, so I only want them to be the options. I have deleted the other options, but they come back. Is there any way to fix this? Thanks.
Is it possible to assign owner to workstation not manual?
Hello, Now i am using trial version of SDP+ and going to by it. I have two questions: 1) about language - are you going to add russian languge support in future? 2) about inventory tool: is it the only way to assign workstation owner - do it manualy? Kind regards, Ivan (Russian)
Reply to email not always working
I modified the subject field when a work order is created, now reply to request is not working when I reply to that email. What must be change for it to work. HELP as I am trying to go live with this tonight. Please :-)
Can't import users from Active directory
I have Service Desk Plus Version: 5.5.0 Build Number: 5500 but I can't import users from Active Directory. We have external and internal domain. Users from internal domain are imported successfully. But when I connect to external domain controller, I can see users, and I also can choose them. Import Wizard connect with the AD but can't import the users (failed records). What can I do?
Unable to generate Report
Dear All , I m using your Helpdesk Plus ver 5.5.0. In the daily call report we required the following fields : 1) Request ID 2) Requester 3) Department 4) Asset Name 5) Title 6) Technician 7) Timespent Description 8 Dueby Time 9) Time Spent. 10)Completed TIme 11) Request Status. Pls help us to generate the report. With Regatds Somenath Choudhury.
Help pls
Hi, We have a couple of things we like to see in SD+ We want the possibility to assign a request to an supplier and to a user and workstation. Is this possible? The other thing we want is at an asset to a request. It would be nice to make it possible to assign more then 1 workstations to an department in 1 handle. We also like to see if we search for a requester we can see to what workstation he is assignat. If this is not possible at this time. Will it be possible in a future update. If so what
Setting Software Licenses to Zero
Good Day, Does anyone know how to set the software licensing back to zero after you have set it to say 5? thanks.
Notification emails not sending correctly
When I log a new call and the notification email is sent, it doesn't send correctly:- if I specify emails to go as HTML they don't, they go as plain text If I specifiy as plain text, they go as plain text but with errors (see below this is as it appears in BOTH HTML and PLAIN TEXT emails), this all worked fine when we tested the product (same version) a few weeks ago. Mime-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_4_28630635.1156162480636" ------=_Part_4_28630635.1156162480636
SOFTWARE TRACKING
HOW CAN I TRACK MY SOFTWARE AND LICENSES FROM THE COMPANY? WHERE WOULD I HAVE TO SEARCH FOR IT. :oops:
Hit by SPAM
Hi All, must have been hit hard by a few emails last night that were spam, and the reply that our support center sent was bounced 1300 times! We are using MailGuard (www.mailguard.com.au) - however, this does not help us prevent our support center replying to bad emails. Any help would be greatly appreciated. Rob
Can we please have an update on the new versions, patches
Just like an update on ETA's and proposed features, love the new reporting and am really looking forward to the other proposed features :?:
Creating new contacts while entering new requests
It's nice that the software allows you to enter new contact info when you're creating a new request. It would be REALLY nice if you could assign the contact to an account while you're creating the new request. Otherwise you have to create the request, create the contact, then after the request is saved, you have to go all the way to the contacts screen and update the contact to reflect their account membership. Thanks!
Massive Issues with Importing
Hi. I've just bought SD+ and I'm very happy with it so far. However, I'm experiencing major issues with the scan. I run a domain scan for the first time, entering credentials of Domain Name, Username and Password only. The scan detects 1034 workstations and scans fine. Once this is complete, I re-run the scan and get the following error: FAILURE :Issue while starting domain discovery. Please report the problem to the system administrator, with the Error Code - 1,155,891,338,460. Not good. I try and
Problem with WorkOrder.do
Sometimes when loading a ticket, the page will hang trying to lookup machine name scripts. I have applied the latest service pack. While viewing the source code, I have narrowed it down to this: There are five scripts loading directly under the title in the head of the page. The code entered on the page is: <machinename>/../scripts/<script>.js All other script references on the page are fine, but those five are causing this page to fail.
Accessing History
We have a call that has quite a lot of history and we are unable to view it all in the servicedesk it appears to have truncated it so we cannot se who closed the call. Is their a table we can look at in mysqsl to find this information. Cheers, Meso
network connection and icon lost
hi to all.. this prob started when i remove the sp2 ,my network connection and icon is missing but i can still use the internet.. is there anyone know how to fix this.im using win98 thank you
How to enable ssl support on Version 5.5.0
Is there anything that needs to be enabled for ssl support to work for Service Desk. I've upgraded from build 5001 to 5501 and can't get ssl (https:\\servername:8081) to function correctly.
Mail fetching error !!
Hi Message from system log viewer : "ERROR : Throwable error thrown for Mail fetching thread. Hence mail fetching will be stopped. " ??????? Regards Bart
Setting Mandatory fields in ServiceDesk plus
Each time I set a certain field in the Request page to be mandatory it loses the setting again ? I have 2 additional fields added & both are mandatory. One holds, The other doesn't. Any ideas ? or does it only allow one additional field to be mandatory. Thanks E
Links on forum pages
Can the links to the forum please be fixed so they are the same if you click on the link from the enterprise area of the forums and click on service desk it goes into the first Service desk forum and not the main menu Also depending on which link you choose, bottom of the page or top If you are looking at a topic you will go to different areas depending on the link you click on
Site Licenses for software
Hi Any suggestions on how to handle site licenses for software. Also with about 500 mac laptops in the assets am i able to assign software to assets. (thats lazy i guess i should just try it.) I think software licenses shouldnt have been bundled in with assets personally.... creating a whole new asset for 1 license of 1 product this could equate to 10000+ assets which are just software licenses mmmmmm Im thinking i might boycott the whole software section of SD+ Barb
Two IP, one subnet, on NIC ?
Hello there, I'd like to know how SD+ binds itself to IP under Windows. If possible, I'd like to use two IP from the same subnet, on the same NIC, but I'm not sure how SD+ will behave: for example, for sending mails, should I tweak my relay rules ? Thanks for your help !
Printers reporting errors of no errors??
Op manager is showing trouble in the alarms for some printers. The message Device active and responding. Well this doesn't sound like trouble to me....
Task management capabilities? Priorities?
Is there a way to assign tasks that you put in for yourself an A, B, or C status? Or otherwise move tasks up and down a list? Can there also be a display of the rest of the text when you float your mouse over it, like the announcements? (although announcements don't show all the text when hovering the mouse over it.) Justin
SLA management.
how can i set up an SLA that will send out an alert for a NEW request that has been entered and has been sitting there for 55 mins with out a response or being assigned. I have an SLA to RESPOND to a customer within an hour . This is NOT the RESOLUTION time. i also have different status's like Pending Bug fix that effects the SLA and would like to automatically start a NEW SLA (ie for Engineering to fix the issue, and sending alerts) so that i can see the amount of time it took to respond to the
SSL on Build 5501
Hello, Is there any way to setup SSL for Service Desk Plus. We have a large number of users that will be connecting from the outside and I cannot find any documentation on setting this up. Thank you,
Which Platform?
I am about to install and configure SD Plus 5.5 on Windows - Is there a preference out there over which O/S to install on? I'd prefer to just run it on XP Pro unless there is a compelling reason to use 2003 Server. Thanks!
Password Generator
When changing the password, we get a message stating not compatible with the domain. We require complex passwords, 6 characters long. Does the automatic password generator not work with this set-up?
NFA-5 graphing & statistics display incorrectly
Gents, Can you please have a look at the graphs and tell me what might be going wrong with both the graphing and statistics being collected? Currently the bandwidth is set to 10Mbps, so why does the product report beyond the 10Mbps mark and report a higher than expected percentage. I am aware it normalises data, though you can see the 1 minute collection exceed 10Mbps.
NetFlow on Linux Server / Browse on Windows
I have installed NetFlow on my linux box under root and it looks like it is collecting successfully. I can log into the app using http://[IP]:8080 and can view the Dashboard view. I click on the Ifindex1 and then there is a Java error shown below: HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException
Monitoring own services
I need to connect via TCP to some defined port, send there some data and parse response for matching some text. On linux this could be done for example using netcat: server:~# echo "shoarma.tk" | netcat 195.20.32.95 43 Rights restricted by copyright. See http://www.dot.tk/vc001100.html Domain name: SHOARMA.TK Organisation: N/A Martin Pavlas Martin Pavlas 2106CN Heemstede Netherlands Phone: 0622-843726 Fax: 0-0 E-mail: mpa@sendmail.czs Domain Nameservers: Domain registered: 12/12/2001 Record will
IBM P570
Hello All, Anyone know how to find if IBM P570 is up or not? is there any snmp queries or some other ways to find this out?kindly help....
Issues trying to monitor other servers on a LAN?
Hello, Ive managed to setup op manager with snmp and its polling the local machine. However when i try to get it to poll data from another server on the LAN, it just doesnt respond. I have snmp setup on all the servers, but just cant seem to get it working properly. Any ideas? Regards, Jack.
Next Page