Download the Hotfix- Build 6011
Hi All! What is a release without bugs or breakages? And here is the Hot Fix patching some of these in the previous release. Few localization issues and a couple of breakages in build 6010 have been addressed in this hot fix. You can upgrade to Build 6011 by applying this hot fix. The details of the fixes rolled in are: 1. Few strings that were not localized in the Spanish Edition are localized now. 2. Some I18N keys were not updated in Business Views, Domain Controller reports and Scheduled reports.
SLA / Escalation Email
Techs who get the escalated email after the SLA is passed, there is not enough description in the email. I am able to change the notification details on some emails, but can not find the one for sla ones. any help>?
Peer to Peer network scan
Network scan fails, individual workstation scan fails. Following troubleshooting givin in this forum: net use \\machinename\C$ /user:administrator "<password>" gives System error 5 has occurred. Access is denied. Administrator password is the same on both the XP host of ServiceDesk and the XP workstation. Both pc's are XP Pro SP2. Any suggestions? Also posting this as guest because unable to register, it tells me I have tried to register too many times.
Domain Windows Nt 4.0
AdventNet Service Desk works win domain NT 4.0 in clients or users
AD LDAP integrations
When is full LDAP integration coming out in your product so users log straight in with out needing to type in their username.. Get this done and we`ll buy the product. 500 users, 25 technicians... Come on now..
Reports
Hi, I wonder if it would be possible to include a summary of the description of the request in reports. We would like to be able to export a list with issues and get a short summary of what they are about. The subject field is not quite enough. Brgds Marie
Software Register Import to SD+
Can you tell me if there is an easy way to import from my old software register.csv file into service desk so I can then allocate the licences to appropriate users.
Software scanning result
Is there a way that I can perform multiple software searches under ServiceDesk's Inventory>workstation >software>search field ? For an example I like to search for to the installed softwares: I want to search for Windows XP Hotfix - KB873339 and Security Update for Windows XP (KB890046). Right now I am search one software at a time in the field. This would be the ultimate goal but not sure if this can be done, would be possible to search all of our network workstations to see if an security patch
Definition of Response Time
When I'm configuring a monitor for IIS, I realized from the statistics (shown in AppManager) that during the last 7 days, my IIS server Response Time is always above 4000 ms. So, I wonder how AppManager defines Response Time. From the IIS log, the only hit coming from my AppManager server is a get to the root web. Is this how AppManager calculates Response Time? If yes, then I wonder why AppManager gets >4000ms while if I hit manually using a browser it is always fast (less than 1 second). If no,
survey
Can the following reply message from the survey request be changed? This is the info that appears to the user requesting the survey be completed. "Kindly follow the below link to take up the survey : " I see how to change this info (Please help us improve our service by completing this short survey) I don't see a way to change the other info. My manager does not like the "canned" message.
rubish characters in mail
My users recieve mail that looks like this: >Förändring på servern gjord. > >Testa igen och tala om hur det går. > As you can see (at least some of you) it's almost complete garbish... I guess it is the notoriously broken UTF support in our mail client, but can I change this somewhere in SD+?
Change the Request ID start number?
Can i change the number that the program starts issuing requests from? I.E. can I start at 0001 instead of 1? Also, is there a way to purge the database of all calls logged once i'm finished testing, so I can "go live" starting from 0001?
"Intranet" links on Support Centre Ply
Is it possible to create links to other web sites/[ages to display on Support Centre plus. For example, I'd like our helpdesk staff to have an easy clickable link to our Development system (which is accessed via web pages on another server). At the moment, I'm creating links in the "announcments" section, but I'd like to have something that is easier to get to...
Multilanguage support ?
Dear Sir, Do you have plans for supporting multilanguage? I'd like to suggest my customers for this programs. But, I'd like to know the supporting plan for multilanguage. Looking foraward to good news. Best regads, Simon Kang
Re-importing Users from Active Directory
Just a quick question. When re-importing users from Active Directory, do all existing requestor passwords get overwritten on Service Desk?
Reply template
When using the Reply to a request, I would like for previous e-mails in the conversation to be included. If I format the template to include $Description, it seems to work for the first e-mail exchange, but after that the Reply to user shows <!--[endif]--> insead of the technician's response.
add additional field in Requester HelpRequest
Hi! I would like to add additional field in Requester HelpRequest in form of e-mail. For example when requester want to inform some other that HelpRequest is created. Is it possible? Thanks! BR /Meli
Simple Query Report Is Grouping
Running V 5.5.0 Build 5501 Created a New Query Report with the following SQL SELECT aaauser.First_Name, sduser.status FROM aaauser Left Join sduser On sduser.userID = aaauser.User_ID Order by 1 Why does this return groups? I expected a simple listing of each user name even if the name was stored 10 times. What I get is a BLUE group header for every name with the name in a detail section.
Log imports
Hello, how fast can we import log files? Here is what we see: We start with a fresh install Import the fist log file (Sept 01) Reports begin to show data for Sept 01 When the log import status shows: Import of log file completed We begin 2nd log file import (Sept 02) When the log import status shows: Import of log file completed The issue now is there is no data in the reports for Sept 02, even after hours later.... thanks, Jean
Other AD attributes
How can I add additional Active Directory Attributes to a template for maintenence. I need to be able to maintain atttributes like Employee Number.
Problem with monitoring disks in AIX
Hi I have problem with monitoring disks I/O stats in AIX 5.3. Other things like CPU, MEM works fine but under disks I/O stats i see: No data available !!! I am using SSH connection and root proviliges. I see "iostat -d" in the system, "iostat -x" doesn't work. (parameter "x" doesn't exists under AIX) Please, help me Pawel
Not collecting Syslog from 1 host
Good Day, I have 1 host that Eventlog Analyzer is not collecting the data on. If I use Kiwi it receives it so I know that it is sending. What could be the problem? Thanks.
OpUtils - Build 4010 Available
Dear All, We are pleased to announce the availability of the latest update to OpUtils - Build 4010. Features & Enhancements in Build 4010 1. Support to export the results in CSV and XLS formats added. 2. Search performance in Switch Port Mapper tool enhanced by indexing the database tables.Enhancements & Bug Fixes in Builds 4001 to 4009 1. Alerts can now be notified by playing a sound. 2. Alerts has been included in the Switch Port Mapper and IP Address Manager tools to notify the change in state
DCOM error when scanning
I tried the fixes in the below link with no luck. The net use commands process fine but I continually receice the error: Failure: Either access denied for the user or remote DCOM option might be disabled in the workstation. http://forums.manageengine.com/viewtopic.php?t= I disabled firewall and antivirus for testing, no difference either.
Printing requests in SDP 5.5.0
Is it possible for a technician to print their requests / request details as a list of requests? Often technicians in our work enviornment are away from their machines and require a printed list of requests. Any information on how to do this would be helpful.
Emailing from a ticket
I would like technicians to be alerted when a reply to a forward has been received. This would be perfect if you require approval from another source/manager for access to a folder or file on the network, thus creating a paper trail.
Apache Server version
I am currently using Version : 5.5.0 Build Number : 5501. I would like to install another standalone java web app on the same server. this standalone app installs apache tomkat 5.5. Does anyone know if this installation will clobber my ServiceDesk install?
Getting Error "__getitem__" while doing DDT.
useLocalMapFile() launchApplication("about:blank") changeURL("http://10.10.52.201/",6) setWindow( "Home-BlogEverywhere.com - Your opinion matters ... Express It!",5) initDataSet("userid1.csv") result = getValuesFrom("userid1.csv") #initDataSet("userid.csv")#result = getValuesFrom("userid.csv") for i in range(0,6): var1=str(result[0]) var2=str(result[1]) var3=var1 var4=var2 setText("blog-user-id",var3,1) setText("blog-user-password",var4,5) clickButton("Submit",1) setWindow( "BlogEverywhere.com -
Approve new Security Statistics UI in Firewall Analyzer
Hi, For our next release of Firewall Analyzer, we are toying around with some new ideas for our security dashboard, which we have tried to capture in the prototype screens below. We would like to hear from you about your opinion on the same. The reason for providing this is to, provide a complete snapshot about the informations regarding Attack, Virus and Security Events occurred in the Firewall(s). Below are the prototypes that we have developed for the same, 1. Click Security Statistics to view
Remove multiple products
Hi, I have added a lot of assets into the inventory, but realised I did not import them correctly. I have now removed the assets but the 'products' have remained, I can only seem to remove products 1 at a time, is there a way of removing all the products (I have over 700) at the same time?
Comparison Matrix
Please send to me a comparison matrix so I can evaluate your product versus similiar products in the market. Matthew
Technical Support monitoring HTTP
I am trying to monitor a URL but keep getting an authentication error. How can I turn off the username/password authentiction feature? When I make the monitor I see this area for authentication in advanced but leave it unpopulated. I keep getting an error when I check the page that the page load fails due to failed authentication. I don't want it to authenticate at all, just pull the generic page. How can I disable this? Ted Dillon
Cross grade from Servicedesk to SupportCenter
This question is really about transferring from SupportCenter to the upcoming ISP version (mentioned in an earlier post). If we have purchased SupportCenter as an interim solution, how can we convert the licence to the ISP version (when available)
Change close date
Hi, I wonder if there is a way to change the close date of a request. Why you might ask: If I actually solve an issue within time but I close the request later that day it will show up in my reports as overdue which is not true. Now I manipulate it by changing the due date but I rather change the close date to the actual situation. Marco
Where's the rest of my SLA definition?
Hi all. Today I realized that the SLA list only shows the 25 first lines and it doesn't have a navigation bar to go to the next pages. I have no way to access the SLAs lines that are bellow the 25th line. Through MySLQ I could see that I have 42 SLA defined, and I can't manage them unless I use MySQl, witch is very time consuming. Please help me with this problem, I'm having a hard time on this. Tks a lot, Thaiz
Cantact
Can we generate a reports based o contact I mean all contact with their attributes. Raghvinder Singh
Foundry 10 Gb ports
Does OpManager MSP support (link speed, in/out utilization, etc.) 10 Gigbabit Ethernet ports on Foundry FastIron SuperX switches?
Question regarding email notification for OPMANAGER
We were informed by a vendor that OPMANAGER has the capability to stop sending email after sending out such number of emails. Where and how can we do this? as we are currently testing OPMANGER. Thanks
All service monitors show down
I am running OpManager Build 6011. Periodically, all of my service monitors (across all servers) change status to down. The only way that I've found to force them to show "clear" status again is to restart the OpManager service. There are no network changes made immediately before/after the service monitors become unavailable. Please help!
E-mail the Requester Problem
Hi all, I new to this helpdesk system, I have come across a problem that i'm not sure how to fix, I have all my admin setting set-up but for some reason i'm not informed when there is a new ticket request? How do i resolve that? 2nd, When i log in to view tickets and go to reply to them E-mail the Requester i'm issued with an error message Sending notification failed. Why is this? have i done something wrng?
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