Although I changed the settings under Admin - Notification Rules to send all email notifications in plain text, every reply to a user request is nevertheless being sent in text/html.
Replies to a user request look like this:
Content-Type: text/html;charset="UTF-8" Content-Transfer-Encoding: 7bit or base64
Other emails like a notification email to a technician are sent like that:
Is it possible to send all emails alike? Can I change the content-type, charset and content-transfer-encoding for all emails?
We use GroupWise 7.0 here. The consequence of all that is that email replies to a user request cannot be viewed because it's 7bit or base64 and text/html.