Customer login views and access
Hi there. I understand the following two points have been resolved in the upcoming release, but can someone confirm this for me please? 1: When customers log in to the central server as the customer name, they should see only their servers, views and probes. But currently when you log in as the customer name or even the probe name, in both cases the customer can see all the google probe locations for everyone else. I have even added a new user, ticked the option to be a read only user, with only
Technical Support
I am testing the Applications Manager 7 would like to know if software calculates the sizes of the page web in KB because the pages of web of my company cannot exceed the 200 KB. How to configure this solution? Thanks. Rodrigo Lopes
I can run this Eventlog Analyzer on Cent OS?
After install on Cent OS machine , I can't access http://localhost:8400. I think that not support Cent OS? Please help on this.
Custom naming format
I'm trying to create a custom template for my email users in my domain. We use firstname Initial and last name for the email address. EX. Jdoe@augusta.com. How to I customize the firstname initial? EX. %1givenName%sn% Please Help
AssetExplorer 4 Released Now !!!
Hi, AssetExplorer 4 just got released. What is AssetExplorer? AssetExplorer is an IT and Non-IT asset Management Software. It helps you track and manage IT assets such as Workstations, Printers, Routers, Switches and Access Points. You can also track and manage non-it assets such as furniture and desk phone. AssetExplorer offers comprehensive Software License Management and helps you manage Purchase Orders and Asset Contracts. AssetExplorer Feature List - Automatic discovery of IT assets Workstations,
Moving Average in PDFs?
Hello, When I run a report from the webclient (say an hourly RESPONSE TIME report for last 7 days) it generates an Average value, Hourly Average and Moving Average. This is goodness. However, when I take that report and generate a PDF (by clicking the PDF icon in upper right), the resulting report lacks the moving average. This is useful data to us and would love to be able to show mgmt without jumping through hoops. Any suggestions? Do you need additional information? Best regards, zizak
Switching off the help screen for logon details
When you first setup SDP it has a small help screen at the login page giving details on how to login to the system as administrator and guest. How do you switch this off.
CNMP CPU Utilization Bug in OpManager
I read in your forums that the CPU Utilization, when reported via SNMP and HOSTRESOURCE-MIB, is supposed to be the average utilization of all CPUs/cores in the system. I'm running OpManager v 6013 on a Windows Server 2003 SP1 x86 host. When monitoring CPU Utilization on a remote Windows Server 2003 SP1 x86 host with two (2) Intel quad-core processors I can confirm that what is being reported via OpManager is NOT the average. Or, at least it's not an ACCURATE average. As a test, I pegged one of the
MSP, mibs and other things
Why are mibs that are in for example the wifimanager (ap 1100) not availeble in the MSP edtion? Please add more mibs for diferent products. Why is at some points the functionalitie of opmanager better then the MSP. Is is possible to add a mibb database to your site? When will there be more option in MSP, intergration of wifimanager, active desktop etc. That would make it even more better.
Information for other MSP edition users.
This is just information for other users who have OpManager MSP edition. Don't know if anyone had already realized it was as simple as this, but just thought I'd share with others what I'd found incase it helps anyone. Unfortunately you still can't push out resource monitors to multiple servers from the central server like you can from the probe, but you can change settings globally. At present you need to log into the customers probe to set default settings for resource monitors and thresholds etc.
Notify technicians when unassigned request has reply
As above, is it possible to have SD notify the technicians who are members of a group that a request belongs to (but not assigned to a specific tech) and the requester replies to emails on that request. I am finding that I am replying to a requester to get more info for the call, but not picking up the call as another tech may end up working on it. It would be nice if there was an option to notify to technicians who are members of the group the call is in when a reply is sent to it. Thanks.
Netflow Analyzer 5 wont recognize router
I have setup a cisco 2811 router to send netflow exports to the analyzer but the analyzer doesn't list the router. I used a packet sniffer to verify that the machine is receiving the packets on the correct port but the software still says "No Router is currently exporting NetFlow packets to NetFlow Analyzer."
Threading has stopped working..
Ankit: We are using Version : 5.0.0, Build Number : 5000 for some time now. Until now threading worked very well (when ##ticket## was in the subject). Since a week or so, threading works intermittently. Inspite of including the ticket number in the subject line, a new ticket is created. Any ideas what could be happening? Also, if you let me know what does SD+ look for in the subject line or e-mail headers etc in the e-mail when it does a POP3 retrieval i get some basic debugging done. The only event
Migrate SD Linux -> Windows
Hello, I would like to know if it is possible to migrate my SD+ from a Linux to a Windows System. Linux: Red Hat Build 5507 Windows: 2003 server Build 5507 Thanks for help
DeviceExpert 4.2 (Build 4200) Released!
Hi, Thanks for your continued interest in ManageEngine DeviceExpert. We are glad to announce the availability of DeviceExpert 4.2 (Build 4200). Highlights of the release: * Support for more than 275 device models * Support for 15 Vendors * Config Change Management Policies * More Discovery Options * Enhanced Reports And much more... For more information, visit Release Notes. Download Full 4200 Build: http://manageengine.adventnet.com/products/device-expert/download.html Upgradepack for existing 4100/4101
Technician License difficulties
Hello, We are currently running service desk version 5.5.0 (build: 5503), upgraded during last year from version 4. We began with a 5 technician license and after good feedback we ordered a further 2 technician licenses. The extra 2 tech license was installed after the update to version 5.5.0 i went in yesterday to do some additional modification to the technicians but i cannot create any new techie's and if i remove techie rights from a user i cannot give them back (i get an error: only licensed
Subinterfaces info
Hi, I have 7304 cisco router with the subinterfaces on it configured for netflow: ... ! interface GigabitEthernet 2 no ip address ip flow ingress ! interface GigabitEthernet 2.10 ip address a.a.a.a b.b.b.b ip flow ingress ! interface GigabitEthernet 2.20 ip address x.x.x.x y.y.y.y ip flow ingress ! ip flow-export source <interface> ip flow-export version 5 ip flow-export destination <IP of NetFlow machine & port> ! ... however Netflow analyzer shows GigabitEthernet2 and there is no 2.10 or 2.20 subinterfaces
ServiceDesk Server won't start after install
Hi, I've just installed the 30 day trial on our server. However, the ServiceDesk Server will not start. It gets half way through the 'starting server' applet, then it just disappears and the systray icon disappears. The error in event log is 'There may be a configuration problem - please check the logs'. We do have a MySQL server installed already on this server, although I have stopped it to see if that was the problem. SD+ still doesn't start. I've uploaded the logs to www.south-craven.n-yorks.sch.uk/logs/boot.log
Wildcart in report
Hi, I failed to find if I can create a report and set the field values to a 'wildcart' I would like to create a report selecting a timeframe so from and to should be able to be selected on runtime and in our case a assigned to (also choosable when you run the report) That way when you run the report it would ask you somehow for start / end / assigned Is this possible? Thxs! Frans
Firewall Analyzer 4 Shoing wrong time in logs
I have a sonicwall pro 2040 from which FA4 is pulling from port 514 - It is not downloading the logs. I have the workday set to 07-18hrs. The sonicwall is set to UTC time. For some reason, FA4 is listing the tim in its logs as starting at 16hr. Any ideas why the timing is skewed? Thanks in advance M
mysql query
Hello, we are in the final stage of testing. Can we get table list with description of each table. That is only for main tables like workorder, table were requesters are stored, assets and other main tables. So we can make custom queries from SD+or from mysql gui. thnx
Barcode scanner/writer/ for asset & inventory Config Ite
Hello i posted a message last week which seem to have been deleted,i was asking for help or advise on what Barcode scanner/writer or reader to by which would be compatable our the Adventnet ManageEngine helpdesk tool,and how others use it,because we have to manually do a Inventory next month we would like to have some recommandations on what we could get that does the job, 2. We would like to know if we can change the field in Admin -tech-"cost per hour " to cost every 5 min on the phone with a user.we
Unable to add devices
Hi , I'm trying to generate reports for a log file I have succesfully imported. All appear empty, I believe the issue is that I'm not able to add devices, when I enter the IP address or either the network and save, the devices are not listed. Thanks
ddalessa
I have added a router for NetFlow support, however, I have a need to monitor multiple interfaces. It appears that it is not possible. Is that true? If not, how do you go about accomplishing this? For instance, if I try to add multiple instances of ip flow-export source <interfacename>, it will retain the last entry I entered and overwrites the previous entry. Thanks, Dan
it can opmanager to integrate itself with OTHER?
it can opmanager to integrate itself with wifi manager, NetFlow Analyzer, VOip monitoring, etc. in a great product?
MSSQL as OpManager's database
hi I use MSSQL as OpManager's database. possible use other user instead of SA? (for connection to database)
Configuring email alerts
I have been testing the Manage Engine netflow analyser. I am having problems getting the email function to work. When i do the test it just says "test failed". I have checked my mail server for possible anti relay and it is ok. Any ideas?All help would be appreicated. Nick.
Contracts
Once you've created a contract you do seem to be able to go back and edit it and add an attachment. I would have thought this should be possible Regards David
Category reorganization
Hi I need to reorganize category list, what will happened with old request (i mean their categories) if I delete old list and create new one ?? Regards Bart
Wrong interface name`s cisco cat4500
Hello, we have broblem with OPManager Build Number : 6013 After discovery new device - Cisco Cat4500, it is successfuly add to the devices. But in the list of interfaces we have the wrong interface name`s (Display Name). From the sh run cat4500 we see: Cat4507R#sh run int g3/21 Building configuration... Current configuration : 224 bytes ! interface GigabitEthernet3/21 description Cisco7206 switchport trunk encapsulation dot1q switchport trunk allowed vlan 1-500,503-4094 switchport mode trunk logging
Technicians don't see request of the group
Hi; I have two user in one group of technicians. "general" is assigned to one of them but the other one doesn't see those requests and the same in the other way if a request is assigned to the other technician. What's wrong?
Edit Product Type
How do you edit the product type in the inventory. I dont want to have to import via csv again to change one thing.
Inventory Assets on import default to 'Is Leased' NO
1. Inventory All my assets in the system at the moment are leased. When I view from the Inventory tab, the default for 'Is Leased' is NO, and the 'lease expiry date' not populated. Is it possible that when assets are allocated to contracts under the contracts area, that it should populate this view in the inventory -- since the contracts area is really where the leasing / date information is stored.
Viewing Contracts - not in alphabetical order
Contracts. When viewing contracts, I would expect that the order would be in ascending by Contract name. My contracts are called Lease 77, Lease 78, Lease 80, Lease 82, Lease 79 but they are not all sorted in Alphabetical order (as from the example above).
Domain Scan
Hi all, I'm currently running a trial version of SD+ to evaluate as a replacement for TrackIt. One issue i'm having is on performing a Domain Scan of our workstations, when running although it is finding the computers fine, the IT Service Desk starts getting calls relating to PCs unable to connect to network drives. Has anyone else experienced these problems with a scan? thanks Sean
Active Directory Import failed
Hi, I just installed the Free version of ServiceDesk Plus 5.0 build 5010. When I tried import user from AD, it's 100% failure. Is that because I am using a Free version?
Customize Summary Report
Is there a tool to customize event reports? We wanted to generate a report showing only the errors occurred from each server everyday.
Domain scan problem
Greetings I`ve got a problem with domain scan in branch offices, which are connected wit VPN tunnel (ping is ok). fallowing message occur " No response from workstation" (??) Regards Bart
Cannot creat Custom Reports for last year
Wanted to generate a custom report from 01.12.2006 to 10.01.07, but couldn't select any date prior to Jan 1 2007. I get "Stack fliow at line: 1706
ME Helpdesk keeps degrading and crashes
Over the last few days, I have had to restart the Manage Engine service 4 times due to a degrading of the product. The performance starts off ok but gets worst as the day goes on. I have a two user license and we use it consistantly. every few hours it crashes and needs to be restarted. Thoughts?
Next Page