Not being helped at all!
I posted up a thread and it never got approved, all it was about concerned Stopping the timer and im getting 2 techs who are over seas in IL and can NOT stop the timer. It does not matter of the OS or Browser as they tested it all. ALSO! i am getting a monthly report of SLA, etc and time resolved sometimes comes up as 00:00:00:00 !?!?!?! WHY!? please i need these issues resolved quickly and I havnt gotten many responses back from Advennet
Question about sending out email notification from server
Hi, At our company we are using SD+. It's working great except that when a ticket is created or closed the web browser hangs as the SD+ software generates the emails to be sent. Currently it's set to notify the requestor and tech when a new request comes in and then when a request is closed the requestor is sent a notification along with a satisfaction survey. Now the question is the server running the actual SD+ app the bottleneck here? It's running on an older server that really doesn't have much
ServiceDesk 6.0
Can you tell me how soon 6.0 is going to be released? I see alot of posting about 6.0, but nothing about a release date.
TIme period problem
HI we try to change any time at any place in SD by pop-up calendar and after changing year to 2008 and above or 2006 we have error ( see at file ) THX
Customize Reports
I have added an additional field in the requester form called sub category. When I run a report I cannot get anything to show up in that field. I can select the sub category field in the report customizer, but again, nothing appears. Am I missing something?
ServiceDesk https
Good day, I managed creating a SSL certificate in order the browser reachs ServiceDesk server under https, but after loggin in, it changes again to http protocol. Does anyone know how to fix it heading to maintain the secure connection after the initial page? Thanks in advance. Kind regards, Edward
New functionality
Is it possible to add more roles for guest users, or add the option for different guest users (different templates). For example we have Management that wants access to the Contract portion of the Helpdesk, but we don't want regular users access to that.
E-mail a technician automatic when a certain
Hi, I wonder if ServiceDesk may e-mail a choosed technician when a certain specified criteria is met. E g from a special customer (e-mail address) or when it contains special words.
Duplicate Request
Hello, We use in our company OpManager software the same functions very well! We need a software of HelpDesk and are testing the ServiceDesk Plus. Software seems good very but we are with a problem, when opening a new request, this request this being duplicate. Exists some form to fix this problem? Tks ps: sorry my english :oops:
need help scanning domain
Hey there, i'm fairly new to ManageEngine. -My objective is to automatically scan most of my hardware inventory on our network. I went into Admin section under Windows Domain Scan and added my domain controller. When i try to Scan it says "Enumerating orginaizational units" and jumps right into a scan. The scan only takes less than a minute and finishes with zero results. Anyone know where i would go from here... ?
AssetExplorer Testing Question
I'd like to test out the functionality of AssetExplorer before ServiceDesk is upgraded to include it. Is it possible to install AssetExplorer on the same server as ServiceDesk or should it be installed on a separate system? If it can be installed on the same system, are there any configurations I need to make to ServiceDesk before installing AssetExplorer...or vice versa?
SECURITY - Sending domain usernames and passwords via http
My network administrator wants me to remove Service Desk because he says sending the users domain username and password over http is completely insecure. Especially when sending that of admin group when setting up domain scans. Is there a way to enable https? Or must I not use the "domain passwords" feature, but then we would have to setup and administer hundreds of user passwords manually. Any suggestions?
Sending e-mail enterprise wide
Tried searching the forum for this but the search feature is not too friendly. Can you send a system wide e-mail from within ServiceDesk? Announcements are grand and all, but if my requesters are not constantly logging in they will not see it. Perhaps this is a feature request. Make it so there is an option to select X users for the announcement in question in addition to an option to e-mail them with the announcement info directly. Thanks
Sending e-mail enterprise wide
Tried searching the forum for this but the search feature is not too friendly. Can you send a system wide e-mail from within ServiceDesk? Announcements are grand and all, but if my requesters are not constantly logging in they will not see it. Perhaps this is a feature request. Make it so there is an option to select X users for the announcement in question in addition to an option to e-mail them with the announcement info directly. Thanks
Requesters viewing other requests
Is there anyway to allow a requester to view the status of an open request made by another requester? We are running SD 5.5
Accessing ManageEngine from any machine?
Is it, or should it be possible to access the manageEngine from a computer other than the server it was installed on without using remote desktop, etc... Our company is new to this software, and we are having problems bringing up the program unless we are directly on the server, or we remote connect directly to the server ManageEngine is installed on.
Adding software to SD to install into workstations
Does anybody know if you can add software to SD+ so you can install it into workstations. i already know you can install software that SD+ picks up during a workstation scan. :?:
System requirements for msp?
I've looked at the system requirements for Opmanager MSP ( here), and installed a demo. However my real world experience with the demo does not at all match the system requirements... I'm testing it out on a network with over 600 nodes. 40 servers, 200 printers, 250 network devices, etc... According to the system requirements, I need (4) 3 Ghz CPU and 4 GB memory for my probe. My current probe is running on a desktop pc with a 3 Ghz CPU and 512 MB memory, utilizing 450 MB memory and about 20% CPU
NFA Doent work
Hi m new in this forum and I install NFA trial as per userguide to test it, all are going well but there is no router present in my devics list even when i select for new devices it returns: No Router is currently exporting NetFlow packets to NetFlow Analyzer. So kindly tell me how can I resolve this issue..........
Next Version
When is the next version of SC+ coming out during Q1 2007?
Scanned software on Windows Server 2003 x64
Generally very impressed and happy with the product / our purchase. One flaw that I can find (using the latest 5003 build): we actually rely fairly heavily on the scanned software list to coordinate licensing. We are using the x64 version of Windows Server 2003 on a number of terminal servers. While all x64 based software (by default installed in "C:\Program Files\") is scanned fine, it seems that 32-bit software installed on the system does not appear in the scanned software list (by default installed
Email notification and McAfee
What application name is sending the email notifications ? Is it called apache or opmanager. Reason I ask, is our Enterprise Mcafee is blocking the application, until I allow it in the excluded file. I cannot find the name of the file, even when I use tcpview. Thanks
Restore from previous build 5001 to 5507
I am unable to restore my database(build 5001) to the current version (Service Desk 5507). I hope you'll solve my this problem .. I dont want to go back to old build number Thank you for your time. Regards nadeem
help me! after using NetFlow Analyzer ,cat 6509's problem!!!
I using NetFlow Analyzer 5.0 version. cisco catos 6509 config: 2 layer config: set mls flow full set mls nde x.x.x.x 9996 set mls agingtime 32 set mls agingtime ipx 32 set mls agingtime fast 64 0 3 layer cofig: ip flow-export version 5 ip flow-export destination x.x.x.x 9996 problem : 1 cat 6509 2 layer: cpu load 5%-80%. 2 I don't want to monitor lan network ,only monitor wan network. HOw can i use fiter ? for example: my lan network:192.168.1.0/24 192.168.2.0/24 i want to monitor from 192.168.1.0
Re-open closed log
Hi, When we close a support log, and the contact emails back a reply after closure, the log is re-opened. i.e it's status changes from closed to open. On a few occasions we have seen emails from closed logs appear, and not re-open the log. It seems fairly random. Has anyone else experienced this? This is fairly important, as we could miss reply's to logs we consider closed. Cheers Simon
Change of the MySQL root password
Hello, after the installation of NFA 5.0 on linux the MySQL database is accessible with the username "root" with no password from everywhere. How can I require the root user to have a password without breaking NFA? Thanks for help RainHuber
Remote Desktop feature
Hi Support! Is there any possibility to integrate some sort of Remote Desktop in HelpDesk Plus? For example I would like to start VNC session from HelpDesk Plus to a client without any interference from requester. Hope you know what I mean BR Meli
Migrate to SQL breaks All Servers Disk Usage Repo
Hi, I migrated from mysql to sql and ran the All Servers Disk Usage report. Now the devices are not in any order, e.g. server a, then b then a then c....Ethernet cards and wirless adaptors also started showing up in the partitions. Is this a known problem when moving to SQL from MySQL? ta, Lerwick
Operational hours
Hello, I was wondering if the operational hours can be made flexible. We would want to have a spilt shift time. What i mean is we have a break for two hours for lunch, so if i count it the operational hours it ends up in 10 hours per day. Also, since the weekend is half a working day we have another 3 hours there. Would be good if this can be done. Regards, Roshan
History of data needed
I need history of connection time to MySQL Server - how to do it? Sometimes connestion time is about 300 ms but sometimes it is about 20 s Is it possible at all? The best output format for me is .csv file.
JMX [MX4J / JDK1.5] - MemoryUsage
the jvm provides several MemoryMXBeans that provide information about memory usage in form of a MemoryUsage object. the MemoryUsage objects have some properties of type long. i can add the properties as "custom attributes", but they don't seem to be recognized as "numeric", so i can see no chart and i can't enable them for reports. is there a way to get that working?
E-mail Request Creation
Is there a way to set variables for a request in an e-mail to the service desk account? I have a user defined field as well as the technician field and due date that I would like to have set by the end-user (requester) in an e-mail. The mail subject becomes the title and the body becomes the request - but can individual fields be set as well? Thanks, Bill
Bug, replying to another reps assigned request
If Support Rep A reply to a customer request that is assigned to Support Rep B the $SupportRep variable in the signature will reflect Support Rep B not Support Rep A. After the reply is sent the conversation list does properly show the Support Rep A as the "From:" person.
Ip Address 0.0.0.0
Hi, When I add a device by device name it gets added to opmanager but the ip address shows up as 0.0.0.0. Not sure why this happens, but I can still ping the device from the actions menu. thanks, Lerwick
Link to Feedback Form not working
When a client receives an email to go to our feedback form, and answer 20 questions, to link does not work, and therefore, we are getting no feedback from our clients. Any help would be muchly appreciated. Rob
SYSLOG listener dies
Hi, I've been evaluating your product, and every 1-2 days the syslog service just stops collecting syslog requests, any help you can give would be appreciated.
error disk utilization
I am having a problem with OpManager: it shows me that one of the monitored servers has 100% disk utilization but that's not true. I tried to restart SNMP service and also restart server... Can anywone help me with a solution? 10x
Security Reports
Is it possible to generate a report that lists the user/group permissions for a server in an AD domain? It would need to process all folders, etc. Thanks, Andrew Williams
CiscoSwitchMemoryUtilization for Catalyst 3750 switch
For whatever reason, OpManager is unable to properly identify my cat3750 switches. When I add the device, the app adds the device with type=unknown. I manually change this, but because the initial discovery was incorrect it doesn't create one graph that I would like associated with this device: CiscoSwitchMemoryUtilization. I only discovered this great graph because my Cat2960's are discovered properly as cisco switches and therefore this graph is added automatically. When I try changing to the correct
Changing Switch interface display name OID association
I found another post on this subject, but it's old and obviously not being monitored. Figured I'd submit one of my own. The interface display name for my catalyst switches is associated with ifDescription which yields results like this: Index Description Speed (Mbps) Status Display Name 10101 GigabitEthernet1/0/1 1000 GigabitEtherne... 10102 GigabitEthernet1/0/2 1000 GigabitEtherne... In my switches, I've taken the time to add an interface description that identifies the device attached to the interface.
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