Newbie question - Problem loading traps from MIB
I try to load traps from several MIBS who refer to another MIB (NCR-CORESST-MIB) I get this error message: IMPORTS failed: Could not open file C:/Program Files/AdventNet/ME/OpManager/./mibs/NCR-CORESST-MIB When I tried to browse MIBS earlier, I got a similar message when loading the MIBS, but after I loaded the file referred to, I could browse the MIBS, but it does not seem to apply for loading traps. Anyone who has any ideas on how I can solve this problem?
i detect the device but i dont see values
hi, i have installed Opmaneger on my computer and i connected the computer to a SNMP capable device. on the browser, i can see that that 2 devices are actived but i dont see any values (Menory utilisation, Disk space .............) nothing. i use the free version of the software and i dont have a license. please help me i don�t know what to do
Itegno 3000 and SMS
Just a quick one - I'm looking at the list of GSM supported modems - specifically the Itegno 3000. According to Itegno's web-page this modem connects via USB.... however Opmanager insists that GSM modems be connected up via serial port. I would actually like to hook up a GSM modem via USB so can the Itegno 3000 be used via USB or not? Anyone with any experience of this? Cheers JtBS
restoring request
How can i restore an e-mail that has been sent (by mistake) and rejoined to another request (closed request), because the request ID that is automatically singed in the e-mail subject, was changed by user (by mistake)? For result, closed request was open again. Is there any way to change that thing back to normal, undo action, or? please help!
Newbie question: No info visible
Hi. First time poster. I just downloaded and installed OP, the freebie 20 version one. I'm at a store that is the size of Home Depot. It has a T1, a Dlink router supplying DHCP, 2 switches, 15 PCs, one IBM POS server, some printers, and me, connected through a Linksys router set to AP and a laptop with the OP software on it. I launched it and ran the Discovery process and selected ALL. But, nothing shows up at all. And, if I go to the Admin section to Add a network, it says I can't do it with the
Clearing Unsolicited Traps
Is there a way to delete old unsolicited traps? like in email that if it is still there for 5 days delete it automatically? Also is it possible to suppress same traps receive? Thanks
Active Directory import and manual additions
Hi, Is it possible to automatically import from the Active Directory and also have manually entered user accounts? Jeroen
when the new release?
Hello, Do you know when the new release should be ready? Thanks and best regards Saverio
Radius Support for Web authentication
Hi, I have just the following suggestion for OpManager MSP 6.0. It would be very nice to have an option to do some dynamical authentication like Radius for the external web acces Actually just only static password is proposed. Does this option would be in a next fetaure. Best Regards Albatros
Oracle Database + Server Health Report
Hi Team, Is it possible to scheduled the Oracle DB + Server Health report in one PDF? Like attach PDF File Thanks Raj Deshmukh
Good Info Site Thanks
Hi! Nice design on manageengine.adventnet.com, good info, thank you.
Problem integrating Service Desk
Hi ! I have a problem with the service desk integration. Service desk is full licensed, OpManager is the free trail version for testing. I can connect to the service desk (Successfully tested and added the ServiceDesk Plus server details) but the details from Service Desk where not importet or can not be accessed. When I want to add a notification profile - log a ticket - there are no values in the fields filled from service desk. The Service desk works with importet AD-accounts. Also the server
Scanned Workstation Info Wrong
Hello all, Has anyone else had the issue of the memory size being shown incorrectly when scanning a machine with SD6. For example, My computer has 2 Gigs of ram. On SD5, it shows up at 1.99GB. Now that I've rescanned it with SD6, it's showing up as 2MB. This is happening on any machine I scan. I've attached a before and after picture.
Solution Searches
We are having a difficult time finding solutions that we have created in Service Desk. Is it just me or are the solutions not full text indexed? If we don't put in just the right keywords then we are liable not to find the results when we search. Additionally, it seems to me that compound keywords are not allowed and provide no result when entered. I.e. service desk as a keyword would not work. The solutions feature is great but needs to be more robust and searchable please - or I need to be made
viewing others requests
we are getting ready to push this out to our end users and I want the manager of a department to view the requests of their employees. I've assinged the users to a department in AD and imported the users etc.. I've check marked the box under requester that says allow user to view requests... When I log in as that user, I can only see her requests and nothing else. When I click on all department requests, nothing will show. Not even her requests. Not sure if I am missing something or if something
6002 Upgrade w/ MSSQL
While installing 6002 update, the installer stated that the update wasn't supported in a MSSQL environment. ???? Why make an update that doesn't install to a supported installation configuration? When will I be able to install an update to SD+ w/MSSQL to fix the problems addressed in 6002? Christian
Any news on vPro integration with SDPlus
With intel now releasing it's vPro technology I am interested to know igf Service Desk Plus will be upgrading to allow for intentory and SOE to be doen through it. The majoy advantage of this over the existing DCOM system is that the inventpry can be carried out with the machine turned off. JR
service patch for MSSQL?
When can we expect the update so I can patch the 6.0 install?
Technician can't see his own request
Technicians can create requests. But if technician is configured to view request All in group & assigned to him and have a request assigned to another group, he can't view his own requests. This is a problem. Is there a solution?
Lock records
We use a manual assigning requests to technicians by several operators. Sometimes two operators do assignment simultaneously. Moreover they can assign request to different technicians and groups. There is a problem. Is it possible to deny edit access to request during editing by another technician?
Deleteation for the call id
Dear sir, We are facing a problem on SMT . One Call ID no(105) has not been created or deleted. We are unable to trace the same. Kindly help me out in tracking the Call id. Tks, Sathyajit
Change wording on request details
Hi, Is there a way to change the wording of the request details ?. I need to change the Time Spent to show something else, like Request Time Open, or something like that. Can it be done?. Thanks Gustavo
Yet another Hotfix to Version 6.0
To all Customers who are using Version 6001 and below, download the hotfix @ http://download.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_6_0_0_SP-24_0.ppm to migrate to the latest version. Thanks to all, who have been patiently waiting for this hotfix. Important Note 1: I make it a point here to emphasize the fact that the upgrade has to be really tested on a test server before you migrate to the production server. It doesnt mean that we have not tested the
Product Item Limit
Is there a limit on how many Products in your item list? Here's my problem, I've added 2 items Microsoft Office 2007 and Intel motherboard. When I try to create a PO and add the items, I'm not seeing the items I have created. However, If i'm in the admin/Products I can see the items. I'm currently using 5.5 build 5507 Thanks, Chris
SD+ 6 Print Preview from action menu missing notes
I was informed from one of my tech that Discussion Notes is no longer being displayed when trying to print from the action menu using the print preview option. SD+ 6 Version 6.0.0 Build 6002
Problems to restore database after upgrade SD6
Hi We wanted to change our ServiceDesk from one server to another, so we decided to take advantage of this and upgrade version. Then, we make a backup first, thru de Backup Data utility. We have installed our ServiceDesk v5.5 in the new server and then we have upgraded it thru UpdateManager.bat to the last hotfix (we have downloaded it today, 19th march). Then we have copied the .data backup file to Backup folder in the new server. We run restoreData.bat and... Console got closed after some operations,
More detailled reports
Hello All, who can help me. I'd like to generate an automated report which sends me PDF files from all open requests WITH notes included. Especially this last is interesting for me. Can this be done in Servicedesk itself? I prefer not to use external report generators. Hope to hear from you? kind regards, Barry
More criteries in reports
Hello. Can you add in future releases feautures like in sawmill log analyzer?: I mean criteries in reports like: Source network, Destination network, protocol, rules, etc. This will be used in my future analysis. For example: Who was connect from internet to my local network in port 3389 from 10.00 to 15.00.
SNMP Problems with Windows 200/2003 Servers
Hi all, I got a problem with snmp on some of our servers. The problem is that ressource monitors doesn�t monitor e.g. CPU Utilization, Disk and Memmory Utilization etc. SNMP is enabled and configured on that servers and the destination host is always the same (server where opmanager is running) and the community name is also equal. The type of the servers is recognized by opmanager and also a service which is running on it What could be the problem ? Regards Kai
Auditing Information
When looking at the user audit log it shows that an account has been modified. Is it possible for it to display what has been modified? I would like to know if someone has been granted more resources or less etc.. Cheers John
Dependency hierarchy's!
Hi, My company is using OpManager for a few moths, and we are loving it! Process for purchasing professional edition has begun. :P We are having a problem with dependencys, imagine this scenario: - 3 devices : device A, device B and device C - device C depends of B and B depends of A If device B fails we receive the notification of device B fail and no notification for device C - this is correct! But if device A fails we receive the notification from both A and C... in my point of view this is wrong,
Linux workstations scan
Hi We have a lot of Linux and Unix workstations in our network and we would like to add them automatically to inventory. We have read that this is possible only if workstation have enabled telnet, but we don't want to enable it due to our security policy. Is there another possibility to scan this workstations from Service Desk? Thank you
More customisation
Hello, We are very interested in your tool and we have been testing for a week now. Nevertheless we are facing a number of difficulties that are crucial to us: - on the request edition interface, there are no template emails that we can customise according to our needs. This is a fondamental option for us, as it proves very useful in accelerating and automating our processing of redundant emails. - for the emails, there is no variable field including the sender's email, which is essential when forwarding
Mailbox Size Report
A report on total mailbox sizes for users. econde
Can't register in forum
I've tried for more than a week to register in the forums, but the system continues to tell me: You have exceeded the number of registration attempts for this session. Please try again later. ...which is not the case. Any help would be appreciated. Christian ccampbell at brueggers dot com
Domain and network scan
Hello. I've scanned the PCs of my network using first the Domain Scan. After fixing some problems now it scans the PCs correctly and shows them as part of the domain. Some computers aren't scanned because they don't appear in the Computers list of the Active Directory, so I decided to scan them (Windows mainly) using the Network Scan, giving the domain credentials of the administrator. It has detected already (detected previously with the Domain Scan) and new computers. I don't know why, but some
Bind Eventlog Analyzer to listen on specific IP and port
I want to be able to bind the eventlog service on the server to listen to a specific IP on port 514, instead of all IP's on the server. (ie. 1.100.100.50:514) instead of current (0.0.0.0:514). Thanks.
EventLog Analyzer and DST Change
Are there any patches for the application? The times are off one hour. My host system has the correct time. I know the underlying Java has to be upgraded on some other applications I have dealt with.
OpUtils - Build 4300 Available
Dear All, We are pleased to announce the availability of the latest update to OpUtils - Build 4300. Features & Enhancements in Build 4300 1. Support for Windows Vista 2. Rogue Detection enhanced to include Switch Port details, ability to block/unblock switch ports, and the ability configure temporary access to devices. 3. MAC IP List enhanced to include device details on clicking a MAC address. 4. Issue in Wake on LAN tool in handling more devices has been fixed.Enhancements & Bug Fixes between Builds
Report on activity between specific times?
I just downloaded the trial of Firewall Analyser with a view to purchasing for a single Fortigate 100A unit that we have just bought. Its been running for two days so has collected a lot of data but I can't work out how to show the data and report on yesterday only, for instance, or report on data collected between the hours of 10am and 11am today. Can anybody please point me in the right direction or advise on a specific search term for the help files? Many thanks Anthony
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