ServiceDesk plus-notification option
I am trying to do this.
I am setting up the notification rules so when some specific requests are assigned to some techniccias, the whole request inlcuding attachments is forwarded to the technician.
I am using the notification rules but it seem the e-mail notiofication cannot include the attachments in the request.
I am setting up the notification rules so when some specific requests are assigned to some techniccias, the whole request inlcuding attachments is forwarded to the technician.
I am using the notification rules but it seem the e-mail notiofication cannot include the attachments in the request.