6006: Scanning Workstations
Hi Just wanted to check how this works :). Say my first scan detects 50 workstations on the domain. If I scan a second time and only 40 workstations are detected, are these workstations (which were previously scanned) removed from the list? :)
Problem with installation
Hi I had SD+ installed and working ok. I then purchased ADmanager and was advised by my reseller that it was ok to install these two products on the same server. Once i did this neither product worked. I have uninstalled both and reinstalled SD+ as i need my helpdesk back! However, i cannot start sd+ server; i receive the following errors in the wrapper.log... INFO | jvm 1 | 2007/06/18 13:58:18 | Server Started. INFO | jvm 1 | 2007/06/18 13:58:18 | Please connect your client at http://localhost:8080
Wake On Lan Broadcast
Hi, Does the Wake On Lan utility in OpUtils do broadcast or unicast? I want to be able to go across subnets, but at the same time I don't want to open my network up all the way by allowing UDP port 7. Thank you for your help in advance. Thanks, Ashley
set a default value for the 'allocate to' and 'owner name' f
Is there a way to set a default value for the 'allocate to' and 'owner name' fields so that when I receive an item from a Purchase Order, the "Allocate To", and the "Owner Name" to are already filled in? Thanks, Carolyn
Saving Active Directory Import Settings
Is there anyway to save my settings for AD import so the automatic AD sync will import the correct users?
Category - Subcategory - Item selecting issues on upgrade
Hi, We have a support request in process but I thought another web-savvy customer might be able to respond faster :P We just upgraded to 6.008 /SQL 2005. I went through I nice test process and found that all of our data made it over unmolested. I was having no problems.... Then one of the team complained that they could not find or select any items in the Category list of a new or existing request. Existing requests that had been previously categorized were displaying "Select Category" on my teammate's
Contracts report
Hi. I need to create a report showing the renewed contracts. I saw that when I renew a contract, the new one is created with the word "renewed" at the end. Is there a field that links the expired contract and the renewed one ? Regards Fabrizio Version Servicedesk 6 bulid 6008
schedule reports
hi, is there a way to shecdule some of the reports that are available? eg. would be a very nice feature to receive in the morning the accounts that will expire today. thanks. Bogdan CAMPEANU
Service Desk Plus 5.5.0-5507 and registry keys
Hello!!! We are a company which uses Service Desk Plus 5.5.0-5507 in order to inventorying the PCs that the enterprise owns. These days, we have been upgrading some computers from Office 2000 to Office 2003 SBE. The problem is that, when we inventory these PCs, Service Desk Plus shows as if both Office 2000 and Office 2003 SBE were installed, which is a mistake due to only Office 2003 SBE is installed now. We think Service Desk Plus inventories the programs from a PC by looking registry keys on it.
Changing password on multiple resources at the same time
Hi there, Within Password Manager Pro, is it possible to change the password on multiple resources at the same time? We'd like to register multiple server resources within Password Manager Pro. On a monthly basis we'd like to make PMP change the passwords on all of these Windows servers without having to select each resource one at a time. Is this possible? Thanks, Adrian.
Password maximum is 10 characters?
Hello, Is there a way to increase the maximum password size beyond 10 characters? We're a security-focused facility and require more stringent protocols.
Technical Support
Cannot change Admin user password in Application Manager. Went into User Administration, changed description and password for Admin account. Received sucessful updated message. But changes is not there. Please help Build 7310 mklau
PASSWORD RESET
Hi. A client has deleted the admin account and added a new administrative user into a probe of our MSP system and has forgotten it. How can we reset/recover the password?
Category changing in Requests
i have just added some more "Categories", "Sub-categories" and "Items" within the relevant section in the "Helpdesk Customiser". When i returned back to "All Requests", all of the category fields had changed to the same name (e.g. Connectivity). So that's all Open, On Hold and Closed requests we've ever raised changed to the same category. I've now got the difficult task of going through all 100+ requests and trying to remember which category they were originally set at. Has anyone else ever experienced
Notification Alarm
Hi, Is there any way to generate an alarm sound for an online operator when a new ticket is generated by a requester from the Web? Or any other notifications in the main page in addition to email and sms.
Business Rule Based on Category & Location
Good Day Folks, We are still trying to setup our trial version of SDP. We would like to have tickets routed to the different technicians based on the category and the location (i.e. John takes care of all hardware issues in Toronto so any tickets with category hardware and the User location Toronto get routed to John automatically.) Thanks for you help! Rob
script error
When I try to load our assets page, I get the following error: "A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete." There are two buttons below this that say, "stop script" and "continue." Does anyone know how I can fix this problem? Thanks!
Discussion Notes not showing up
We are having problems with users not being able to see Discussion Notes. If the Technician creates a Discussion Note and checks the box that says: "Show this notes to Requester also" the note will show up for the Requester. But, if on the next note the Technician creates - if he does not check that box the user will not be able to see any future Discussion Notes even if the Technician checks the box the following time. Is this a bug?
Request Template - Default?
Is there a way to have a Request Template be the default for all new Requests, rather than the user having to pick one? Right now the default are blank Subject and Description fields. I would like certain questions to appear in every New Request so the user has to answer them when submitting a request.
View all requests?
Is there a way for a user to be able to view the status of all requests without being a Technician?
Daily Backup & Tape Backup
How do we automate backing up the database daily, and then backing it up to tape?
Ticket reply notification issues
When I hit reply to a ticket while logged in with my technician account sometimes in the to field is addressed to helpdesk@ and sometimes it's the users email. When the addressee is helpdesk@ the user does not get an email notification of my reply. I can not seem to find a consistent pattern. It's not consistent per user either. Sometimes the first reply will be addressed to helpdesk@ and each subsequent ones are addressed correctly. On other tickets at the same time will be addressed correctly the
SDP6+ - Cannot Restore Backup
I am in the process of migrating my existing Service Desk 6008 to a new server. I created a backup of my database, installed SDP+ 6008 on the new server and ran the restoredb.bat file. I selected .data file and clicked okay. The CMD windows displays briefly then closes but the database does not restore on the new server. I called support hours ago but have not received a call back. Please HELP!!!!
Self Service Notification Rule Filter
Hi all, Im fighting with the Self Service notification rule and the filters. We have a public email address for our helpdesk system however only want self service notification rules to be sent out to our users on our domain not external email addresses that email the helpdesk. I have enabled the following rule however the self service notification is still sent to the user. Sender does not contain "mydomain.com" This should in theory not send the self service notification to any email address that
Different Mail Server for Specific Alerts
Hello! I am running OpManager 6 Build 6016. I need to be able to setup specific Alert Profiles to use a different Mail server than the rest of them. The reason for this is that I need to be able to setup alerts on my Mail server separately, since if the Mail server goes offline I won't get the message that way! I know there is a secondary mail server option, but this won't work as our mail server can go offline but still receive the message (it just won't get processed into a mailbox), so I'm guessing
OpManager 6 - Windows service down email alert.
Can anyone please help me with setting up an email alert when the Print Spooler on one of our Win 2003 servers terminates? 1) I can send a test email from OpManager. 2) I have setup a Notification Profile (email) "when any [selected...] Windows Service is down" and selected "Print Spooler". I manually stopped the Print Spooler service on my server and did not get a email notification. Is there more to it than this?
MapMaker Tips/Tricks
Does anyone know any ways in which the device-text for devices in the mapmaker tool can be customized? i.e. adjust position (left, right, top, bottom), change the color, or even supress the text all together. Any other mapmaker tips/tricks appreciated. TIA
Network Application Monitoring
Hi, I am currently looking at the beta product running under Debian 4.0(side note, I had a problem getting it up and running - support was brilliant). I have a requirement for some monitoring to be able to do more than just do TCP port polling. Included are: SMTP polling IMAP polling DNS (udp) Our current solution allows me to configure not only TCP port polling, but, TCP conversation polling (while in most case tcp port tests are sufficient there are scenarios when more detailed tests are required).
Feature Request!
In the performance monitor, I would like to choose an interface based on the port Alias or the port name, instead of the port index. Ex. select the name: Gi5/1 It would also be nice to constantly monitor a device, even after logging out, similar to the way the network monitor works. This way I can go back and see if there have been any errors/discards over the last week or month. Thanks!
SD+ 6006 Crashing
Well, we have been live now for about a month and we've encountered a serious issue. For some reason or another SD+ service will randomly stop. I have yet to figure what triggers it but it's getting pretty redundant. In event viewer under application it does show servicedesk with a error but it just says, "There may be a configuration problem. Please check the logs." So I check the logs via SD+ but it's not really showing me anything indicating a problem. SD+ will go back online after a restart but
Report - sort within group?
I have a "Custom Report" that groups by Requestor. This report includes the status "Open, Closed...". I would like to have the contents of each requestor group to be sorted by the status so that all Open are together and all Closed are together. Normally quite easy in a SQL statement. Is there any way to do this using the custom report tool? Thanks Jerry
User rights
Can a user with "operator" rights create & schedule reports?? Jay
Custom Fields not populating with default value
We have a custom field call "Billed" which has two values "Yes" and "No". The "No" option is highlighted in the admin screen indicates being default. The field gets populated with either a blank or "-"
Trial Version
I just downloaded and installed the trial version. Afetr which I cannot find the start button and there does not seem to be any instructions on starting the software or how to use it. Perhaps it has not installed properly ? I have a Vista Home Premium Laptop for the trial.
Edit default categories
Can the default categories be edited? Thank you, Mark
Restore from 5.x backup into 6.0?
vinu and all, is there any way to restore a 5.x (latest version) backup into the 6.0 release? we had to reconstruct a computer and i can't find the 5.x executable to re-install from. if not, where can i find the 5.x executable so that i can install it then restore, then upgrade? thanks, chad
Missing data in Java Runtime Monitor
I just started using Application Manager 7.3 and after configuring a Java Runtime Monitor I miss any data for Eden Space, Survivor Space... (HEAP/Non-HEAP Memory). We connect to an AIX 5.2 Server with IBM J2RE 1.5.0. When trying to connect the same server, using JConsole I get all the Information. So, it should be an "Application Manager" problem. Does anybody had a similar problem and managed to solve it? :?
Email Attachments - Missing
Hi, We are evaluating ServiceDesk plus to use for our customers to log calls with attachments that can be up to 50MB. I know it's alot but we use public folders at the moment and need to centralise requests and attachments. We currently use the support desk internally which is a great product and would like something similar for our external clients. However when receiving emails the attachments are stripped out but the request is created. Is there a setting somewhere to enable attachments and\or
Technical Support
all nigth we down a java aplication Server (PID) for backup and others task. in the next morning we see in Application Manager 7 console, the "RED" indicator of Availability, in the Process Details. I think that when the process again is up, it have a new PID, the Manager lost the information about. how to avoid this problem and maintain a data base data of a process? thank in advance. antonio berton
Availability of a java process in WebSphere
all nigth we down a java aplication Server (PID) for backup and others task. in the next morning we see in Application Manager 7 console, the "RED" indicator of Availability, in the Process Details. I think that when the process again is up, it have a new PID, the Manager lost the information about. how to avoid this problem and maintain a data base data of a process? thank in advance.
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