Asset Value
our finance deparment would like to be able to see an assets depreaciated value. basically they want to input a intial cost of the asset, give it an end of life date date and at any time have it automatically calculate the depreacted value. so if an asset was entered on 1/1/07 with an initial value of $100 and was out of service on 1/1/11 then on 1/1/08 if they look they would see a value of $75.
User and Department in Workstation.
Would it be possible to make it so a workstation could have both a user and a department? For example, many customers are specifically assigned to an individual but that individual is in x department. David.
Microsoft Outlook Integration.
It would be great if SD+ integrated with Microsoft Outlook. For example, if W.O.'s appeared as tasks in Outlook, and repeating events appeared as calendar items. Perhaps even if there was an SD tab in Outlook that would automatically login the user and bring them to the dashboard. David.
AD Import filter
Can you please add the option to filter the AD import on key words like guest, test, etc. Thanks!
purchase approvals
one little feature that would be handy, is it poss for you guys to include a button to approve a purchase so as to approve multiple purchases (or approve a purchase without having to open and view all the details) hope that makes sense :D
Request Closing Rules
Greetings Is it possible to add functionality in "Request Closing Rules"(help desk module) which will alow to set this rules for different status than "close' ? We are using status "solved" for finished requests and then after confirmation from user we are closing requests. Regards
Technical Support
I need to monitor the Load Average of my (Linux) Server. Nitin Gupta
Imported log problem
Hi, I currently have the problem with unassigned/unknown protocol with imported logs. I have looked at previous posts but it seems with the imported logs I do not get a question mark next to the unassigned entry like with the live syslogs. Is there any other way to display or view the protocols/ports? Thanks.
Arabic Language
When will you add the Arabic Language to the SD+ if you need any help in doing so i will be more then happy to do so. :D
Request Approval - Automation & workflow
Hi, we're trying to implement a kind of approval workflow with SDP for a customer who's ISO certified and need to follow a certain approval flow. Unfortunately SDP doesn't provide much automation in this area: I' d like to be able to create a criteria filtering a specific Request template and then, as an action to process the request, to send it automatically for approval to a specific person (maybe with a specific Role, something like SDRequestApprover). Hope I've been clear, it would help a lot
Change Due Date Permission to Roles
I think that administrators should have the option to assign Change Due Date Permission to roles. As it is right now the only user able to change Due Dates from what the SLA assigns is the Administrator. I think that we can all agree that SLA's are not a complete solution for assigning due dates. Technicians should have the option, if the right is given by the Administrator to change the due dates on a request. I find myself having to give administrator access to all my technicians just so they can
More Robust Email Notification
It would be nice if we could send out notifications based on conditional statements in addition to the preconfigured logical checkpoints (such as, a new request created, etc). Also we should be able to get more granular when sending a notification when the request has be "updated". "Updated" can refer to any change made on the request, we should be able to break it down and only send a notification if the request was assigned\changed a technician, etc...
Update / Add Notes to request via Email
Is there a way to update a request via email or add notes to a request by email? Thanks, Scott
Software
There are not too many options in Software currently. What I would like to be able to do is to list my software on each Workstation including the serial numbers. Is there a possibility that we can add configurable fields to Software so that we can add in a License Key and /or Activation Key as some software require two keys to install and it would be very handy to be able to keep a track of these. Thanks
Problems Right Off From The Start [Edit with More Info]
I installed OpManager 7 today on my test server that is running Server 2003 Standard Edition, SP 1. I logged on locally as the local machine admin that has FULL RIGHTS to the machine. I installed and everything seemed to install normally. Now, when I try to go in and execute the application, it won't start. Finally, I get the error: 'OpManager is already using the WebServer port XXXX' I read through and saw that I needed to go in and run the ChangeWebServerPort.bat. I did that, still got the same
Bug: Excessive group notifications
The group notifications subroutine calls in far too many instances when it shouldn't. The "added to group" notification should ONLY send an email if the Assigned Group changes. This is not the case. The group notification fires anytime any portion of the request is edited. 1. Change the Category from "General" to "Network", group notification fires. 2. Update the request and set the SubCategory to "Down Condition", group notification fires. 3. Change the request Contact, group notification fires.
IT Manager Role
Hello, I have been reading multiple posts on this topic, varying in uses but all along the same lines. I have been told about the department head workaround but we have multiple departments and multiple department heads and I do not want to have each department head viewing thier departments tickets. WHat I want is for our IT Manager to have the ability to view all tickets in the system and oversee the system as a while while not actually being a tech. Another feature to go along with that would
Monitoring response times
Hi I would like to know if its possible to monitor the response times of 1 client to another. For example: client1 - client2, I know app manager can measure the response time from the management server to clientX but what about from 1 client to another? If there currently a feature that can do this? or a work around? Thanks
MSP edition roadmap
I would like to learn what the MSP edition roadmap looks like? I am particuarly concerned that there is no out of the box monitoring for SQL 2005 in MSP edition. I also would like to see enhancement to the core product such as better device recognition, ability to assign "templates" with certain monitors to groups of devices, ability to create groups other then the default groups..If you can concentrate on that instead of getting new revenue generating addons that would be fantastic.
Executing reports is not working
Hi, I have some troule with the reports, it is not possible for me to execute them even I am member of the SDReport and SDAdmin group. I always get the following error message: FAILURE :Unable to execute report Thanks for help! Jens
Cannot reply to 'Client login' post
I've tried quick reply and full reply on multiple posts and cannot submit content to that thread. There is clearly an issue at play here. My post intended for THAT thread, is included below. --- I noticed there are two portal URLs: http://localhost:8080/SolutionsHome.sd and http://localhost:8080/sd/SolutionsHome.sd The "/sd" URL appears to be the "correct" one. The one without the "sd" is formatted wrong, wrong colors, wrong settings. I've no idea why there are two separate URLs. AdventNet needs
Anyone's Group notifications work?
I am demoing SupportCenter and have the following configured under Notification Rules: "Alert group members by Email, when a new request is added to the group" For the life of me, I cannot get this notification to fire - either logged in as a user and submitting a form, logged in as a SupportRep and submitting a form, editing a Request and changing the Group to 'something'. Nothing, at any time, generates an email to everyone in that group saying there is a new Request. The "Alert Support Rep by
Cannot register for forum
I receive the following error when I click on "I agree" of the terms and conditions: You have exceeded the number of registration attempts for this session. Please try again later.
Error messages during update to 6005
Hi, during the update process to Version 6005 (from 6003). I got several error messages in the cmd window. How to handle his? I attached a txt file with (hopefully) the whole output from the cmd. THX Jens
Global View tab item
I have two SupportReps and the only difference between them is their assigned ROLES. One has Full Control over all components (Role: IT admin). The other is lacking Full Control AND Delete over all components (Role: IT). When SupportReps with the "IT" role log in, they do not see the "Global View" tab on the home page. Only SupportReps with the "IT Admin" role do. I want to make the Global View information available to ALL SupportReps, but I don't want to give them full control over all components.
customer submit a ticker off of web portal
when a customer submits a ticket for the first time through the portal the application is not sending out an email to anyone alerting of a new ticket. i've checked the notification rules but nothing happens. please advise
TimeOut
Is it possible for a timeout feature to be added so that if I leave my machine the software times out so that people cannot get the chance to look at passwords?
Feature Request: Allow Customers to Closing Tickets
Hey Hey, Something that would be very handy, would be to allow users to self-close tickets. Sometimes we leave certain resolution details to our users (running a SQL, for instance), and have left it up to them to close tickets.
Assets
How do I integrate assets to workstations scanned? It seems like there are two databases and is time consuming.
Syslog from a PIX firewall terminating a VPN
I know many of you probably already know this but the issue has been posted before and the response has been to use Kiwi Syslog Tunnel to bounce the traffic back. That's the system I've been using for months now at remote sites. It doesn't need to be done, found this last night and tested it successfully on multiple boxes this morning. If, like me, you hadn't a clue about this little command it's a lifesaver, to the rest of you laughing...well...er....anyway: On the remote PIX issue the following
Email requests get assigned old ticket numbers
For the last two weeks or so all email requests have returned old ticket numbers as the new ticket. Anyone else seen this?
Registered user posts now pending approval
I see that registered user posts are now "pending approval" on new threads. This was not the case a few days ago. Why has this changed? As moderators of these forums have not traditionally approved/disapproved posts in a timely fashion - enforcing this on registered users (guests, I can understand) is a significant inhibitor to customer communication.
Client Login
So I found the user client at /SolutionsHome.sd which is interesting and looks usable but here is my concern: If I link /SolutionsHome.sd to my site basically anyone can come in and submit a ticket? There is no way to make a user register to get this capability? Basically this is an overhead incurred to the admin/technician and if you decide to leave it as is anyone can come in and send a ticket or multiple tickets? Your responses would be greatly appreciated as I may be missing something here, that
Dell Temperature Monitor
Is it possible to change the Dell temperature monitor so that it records the temperature in degrees (not tenths of degree). Also is it possible to put a label on each of the graphs (Ambient, CPU, Backplane) ? Is it a matter of editing a XML file somewhere? Thanks,
Error importing assets via CSV into ServiceDesk plus 7 Beta
type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.util.MissingResourceException: Can't find resource for bundle java.util.PropertyResourceBundle, key sdp.inventory.getinputfile.resource java.util.ResourceBundle.getObject(Unknown Source) java.util.ResourceBundle.getObject(Unknown Source) java.util.ResourceBundle.getString(Unknown Source) com.adventnet.servicedesk.utils.SDResourceBundle.getString(SDResourceBundle.java:44)
OpManager 7 MSP Beta testing
Is it possible for us to sign up as beta testers for OpManager 7 MSP? We currently use OpManager 6 MSP using 40 probes. Please let me know.
Connection between ServiceDesk 7 and DeviceExpert?
When ServiceDesk plus Enterprise with ITIL is released, will there be any connection to DeviceExpert? ServiceDesk for Change Management and DeviceExpert for Configuration Management. Just thinking out loud. Thank you, -Eric.
CTI (Computer Telephony Integration) with ServiceDesk Plus
Please advice how can we use CTI with ServiceDesk Plus?
Create a Certificate for ServiceDesk
Do I need to create a Certificate from Service desk in order to apply a third party certificate?
Sms's Question..
How work SMS function on Service Desk Plus 6.0, I want to know how can i do for configure and want to know also if this operation it is avaible to Brazil Country.
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