Reporting lapsed time
Relatively new user here - trying to get to grips with reporting.
We're not using "dueby" dates when creating new tickets and was wondering if there was a way of reporting lapsed time (ie accumulated time since the log was opened and "now") in the reports?
I'm wanting to do an aged debt-type of report to show how long jobs stay open before they are completed.
I've had a good old search around and not seen anything - I'm sure there's an easy answer somewhere but if someone could point me in the right direction, I'd appreciate it.
Thanks
We're not using "dueby" dates when creating new tickets and was wondering if there was a way of reporting lapsed time (ie accumulated time since the log was opened and "now") in the reports?
I'm wanting to do an aged debt-type of report to show how long jobs stay open before they are completed.
I've had a good old search around and not seen anything - I'm sure there's an easy answer somewhere but if someone could point me in the right direction, I'd appreciate it.
Thanks