problem user
I migrated to 7004 yesterday. Then I did an import user from active directory. Now the name (philippe brown) is replace by the login (pbrown), is it normal??? When I create a ticket it's more difficult to enter the requester name for the user. I'm waiting for more explanations...
SD+ crashes after every schedule backup job failure
Hi, After my scheduled backup job fails, my SD+ 7.0 server crashes. I get the following error log in an email: Dear Admin, ServiceDesk Plus database seems to be corrupted, So please contact your database Administrator [OR] servicedesk support for further assistance to recover your data forward this mail and support file(s) to support@servicedeskplus.com java.sql.SQLException: TDS Protocol error: Invalid packet type 0xd1 at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2284) at net.sourceforge.jtds.jdbc.TdsCore.getNextRow(TdsCore.java:761)
Custom filter view testing for nothing
We have been putting together some custom views but have hit a snag on one of them. We have a numeric field in which we put a case reference number if the job is being handled by a third party. I can create a view where the filter tests for a figure, i.e. "is not 0", but I cannot get the reverse to work, i.e. "is 0" or similar. This shows no results. So I can filter to show all of the jobs that are with the third party, but I can't filter the reverse way around, jobs that are still with us. Any thoughts
Problems reading SQL informations
We have Opmanager 7020 installed on Windows 2003 server and we can't see the information that SQL monitor gives. The only thing that shows it's N/A.
How to delete a template, move custom monitor to template
Hi, I created a template but now I'm not using this one but it have a name that I want reused. How I can delete the template ? Second point is : how can i do to move a custom monitor create with a vendor name to another. Thank for our answer, I need to do that to customize a template for special printers. Best regards Philippe
MsSQL Dashboard in the OpManager MSP Ed.?
Hello i missed a MsSQL Dashboard like for Exchange or Domain Controller in the OpManager MSP Ed. Have you planned something like this in the new Version?
Does SD+ integrate with Exchange
We are thinking of getting this HD product, but I wanted to confirm that we can use our Exchange environment for messaging within SD? Thanks!
Servicedesk won't start
This is a new install using Redhat Enterprise WS4: bin file ran without a problem, but when I try to start it I get a failed to start server message. There isn't anything in the log files. Any ideas on what to check.
MS SQL 2000 + Forced Encryption
Our SQL 2000 machine uses Forced Encryption, and I do not see a setting in the changeDBServer.bat to allow for encryption. How do I allow for this? Service Desk will not start as it cannot query the database without allowing for encryption.
Error when creating MSSQL db using .bat script
Hi.. Im trying to migrate the MYSQL db to MSSQL. I've stopped the servicedesk service, and are running the changedbserver.bat script. It states the following: "========================================================" requestScheme is http ************************************************************ DB Server Setup wizard ************************************************************ 1) Setup MYSQL Server 2) Setup MSSQL Server 3) Quit Go to [1/2/3] : 2 Host : gmb-cph-s013 Port : 1344 User : SQLadm
Technician receiving error on updating request
I have a technician receiving the following popup error when trying to update a request: No other technicians receive this error when attempting to do the same. We are on build 6011 using MSSQL.
Outlook Plug-in
I heard about a Outlook Plug-in for Service Desk Plus. Anyone could talk me about it ?
Undeleting workstations
it appears some numbskull deleted a bunch of workstations they weren't supposed to and we dont have the database backed up. Is there anyway to recover those deleted workstations?
Solutions Tab on itildemo.servicedeskplus.com
I've been playing/learning with the online demo for a few weeks and it all appears to work fine except for the solutions tab. It won't let you add new solutions.
"Trap" Alarms
Hey everyone, I have a question regarding I guess what are "trap" alarms that are being generated by our Pix firewalls. Here's an example of one. 1.3.6.1.4.1.9.9.41.1.2.3.1.2.0: 20, .1.3.6.1.4.1.9.9.41.1.2.3.1.3.0: 4, .1.3.6.1.4.1.9.9.41.1.2.3.1.4.0: Syslog Trap, .1.3.6.1.4.1.9.9.41.1.2.3.1.5.0: <163>%ASA-3-313001: Denied ICMP type=8, code=0 f I understand what it is but is there any way to have op manager stop generating alerts for it? Maybe under the SNMP Trap processing options? Thanks for your
MSSQL Add-on problems
Hi, Currently using OpManager v7.0.2, freshly installed, added registration for MSSQL add-on and getting weird behavior. For SQL Server 2005 adding MSSQL monitor, service and ie Cache hit ratio then try to Add DB no DB found (I ran wmiadap /f several time on server, remove all monitors restarted OPM with no luck even if opm didn't asked for it as it usually do) For SQL2000 adding MSSQL monitor, service and ie Cache hit ratio then choosing DB works ok Then dashboard display no data even after two
SD Plus Integration in OPManager
When I test my connection to the SD Plus server I get the following error: Unable to fetch values from ServiceDesk Plus, The server might not be running or the network traffic may be too high. I have double checked all the parameters and the server is running. Any ideas?
Formatting in the fetched requests
Anyone know why I see this character in my requests? -> � I'm sure it's a carriage return or something, but how can I prevent it?
CAN'T IMPORT FROM CSV IN 7004!!!
Ok, Great, now I'm limited! 7004 doesnt import from AD properly, and when I try to import requesters from a csv file, it just doesn't go through. Anyone ever import from a csv file? What should the table headers have? Any documentation or support somewhere on this? Thanks
IE7
Can someone tell me if IE7 is supported fully in SD+ 7 please If use IE7 and it is horribly slow at generating ther page, whereas in Firefox it is fine. TIA Rich
Service Desk with Plesk
I'm trying to install ServiceDesk on a hosting VPS that has Plesk installed. Plesk uses MySQL so I tried to use the changeDBserver.sh script. It SAID it was succesfuly changed, but when I try to start ServiceDesk it errors out saying "unable to start MySQL on port 3306. Please free the port", the same error it had before using the changeDBServer.sh script. What am I doing wrong?
REPORTS
I nned a report to display the following a list of managed software with a count of installed vs license
Is there some memory problem with 7.0.0?
ok I tried to import TWO items in a CSV... It still crashed Here is the CSV as raw: Allocated to,Location,Computer Name,Owner,Product Type,Product Name,Model Number,Serial,Purchase Date,Warranty Expiry,Leased Date,Lease Expiry,Mthly Fee,Purchase Price Constructions,Walsh Bay HO,N/A,Constructions,Fax,Toshiba DP120F,N/A,22129,3/03/2006,3/03/2009,N/A,N/A,N/A,1485 Kirra,Kirra,N/A,QLD Constructions,Fax,Toshiba DP120F,N/A,26153,15/02/2007,15/02/2008,N/A,N/A,N/A,1395 Here is the error message: RECORD :
Data Separation
Dear Team, Suppose for multiple location we have single server. But we want it should be such a way that if user from x location enter the call it should be go to the respective helpdesk only. x location is not able to see the y locations complaints. Only one person will be able to see the complaints from the all the sites. And how can we seperate the data of all the locations.
Asset Workstation Report
How do I write a report or query to pull information from both Workstation data and also Asset data. I need to get a data file that shows Workstation Name, Beds Code (custom field added to Workstation form), Product Type (such as Desktop-PC, Desktop-MAC). The state requires us to pull all Product type related to computers and list quantities based on location (Beds Code field we added). Is there a way to pull data like this and if so how? I used Crystal reports before but I cannot use this with SDPLUS,
Software report
Hi I need a report to show the following Managed software purchased software installed software availablesoftware I have service desk ver Version : 5.5.0 Build Number : 5505
Mobile Devices or API for client to interface
1. Is there a plan to test ServiceDesk Plus on mobile devices or to create a separate versions for mobile devices? The mobile devices do not have same capabilities as desktop internet users. 2. Is there an API for ServiceDesk Plus where clients/users can interface with the software and program modules to perform special tasks? If so, which programming language or scripts do we use?
Why can my requesters not see 'Solutions'?
I am using Service Desk Plus Version : 7.0.0 Build Number : 7004. I have created a starter set of solutions which would benefit my users and plan to add to it over time to get maximum coverage of common issues. When I log into SDP as either a technician or Administrator, I can see the solutions, search through them etc. just fine. However, anyone logging in as a 'Requestor' that clicks on the Solutions tabs, there are none there, all of the folders are empty. Any assistance would be greatly appreciated.
Unique ID for Computers
Hello.. I have a problem when scanning blade servers.. I seems they all get the same Identity somehow.. When scanning one server everything looks fine.. When scanning another one the systen tells me that the server has changed its name and sw inventory.. It's not a big issue.. But I am interested in what parameter uniquely identifies a computer.. ? At first I thougt it was the Service Tag or WIN32_BIOS Serialnumber, but that seems to be wrong.. Any ideas?
Giving technician rights to AD users
Is there any way in ServiceDesk to give a user imported from Active Directory technician rights?
Custom monitors are not cleared
I have few custom monitors configured with thresholds, when the threshold reaches an alarm is fired, but when it reaches the ream value it does not clear. Lahav
Notification: Acknowlege Technician by Email when the task is closed
SDP should send an E-mail notification to assigned technician in respective ticket when another technician closes a task, alerting to assigned ticket technician that a task was closed by another technician.
BUG in notification "quick pick" links
In customizing the notifications, there's a number of little variables seen at the right hand side to pick from. One of them "$RequestLink", when clicked, puts a hyperlink down at the bottom of your notification. It doesn't go anywhere else, but at the bottom. But! If you cut/paste that link to move it to another location, it PRE-pends the default path for your server onto the front of the link, resulting in a double http address. for instance, our server is at http://tasc After copy/pasting the
Monitoring Storage
Hi Guys, Can someone advise me how to monitor external storage in opsmanager.
Monitoring RAID and storage
Hi guys, Can someone advise me how do i configure monitoring RAID and physical hard-disk. I dont want to use ospstor. I am using msp version of opsmanager. Alerts i am interested in is RAID failing or physical hard-disk failure..
Technical Support
Hello, We are running AppManager on a server where the timezone was incorrectly set up when it was installed. After making some changes to fix the timezone (was GMT +8 and now CEST +1) we realized that appmanager has stopped polling for all the monitors. Now every monitor has a next poll date in the future, so our biggest problem here it�s that we haven't any monitor running. Is there any way to solve this issue? It seems like a bug. Thanks. Jaume Tru��
Users Member of Report
Hi, How do I generate a Report in ADManager Plus which gives me field if all users in a particular OU are a member of?
User Last Logon reports
I have multiple domain controllers in my domain. How does the User Last Logon report work in this scenario? Does it compare logon information among the domain controllers and then report on the real last logon? Thanks
Unable To Connect To DB From Remote System (Crystal Reports)
Hello, We followed the instructions below to attempt to connect to the OpMgr DB from Crystal reports. If we are logged into the local OpMgr machine, we can access the DB. Unfortunately, we cannot access the DB from any remote server, such as the CR server. Is this a limitation with the "root" user. Can we add an additional user? We're really going through all of this because of the "availability reports" limitiation of only giving us the option to show 24 hrs or 8am to 8pm. We would like to report
Delete Technician - side effects?
Hi, I just talked with tech support. Asked if we deleted a technician would we lose the ability to report showing his name on past activities. I was told that it would show up as "Unassigned" . This means once I delete 2 technicians I can no longer see who handled the ticket. I noticed that while in admin I can disable login but keep the technician in the list. Does anybody know if that frees up a license? Thanks J
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