Do not quite understand it problem

Hi All

We are trying to demo FW Analyzer to a client with a Juniper SSG-140 , now we have multiple clients on the program with junipers and sonicwalls but with this one juniper this is what happens:

FW analyzer is showing the firewall on the home page on fw analyzer , on packet count it shows 13234 recieved there is no unparsed records , i found on a prevoius place on the forum how to do the packetcapture and the server is recieving packets from the firewall.

But the firewall stil lsays the following:

FirewallName No data received for the selected time period

and no data is shown for tha tfirewall on the gui of the program.

I have restarted the firewall , smae issue still happening.
Any ideas becuase the same model and firmware junipers workds fine just not this one.