Exchange 2003 Database Reports
Exchange Database Reports Is there report in ADManager 4.1 that gives the size of the various Mailbox stores and storage groups of Exchange 2003 Servers in an Organization Sean Naidoo
Active Directory integrated logins for Contacts & Support Reps
Other ManageEngine products support Active Directory integration, or at the very least, RADIUS/LDAP support for authentication to the solution. I would like to see all logins for SupportCenter Plus able to utilize existing Active Directory structures so that customers and technicians do not have to maintain a separate set of credentials. The stand alone account database lacks many security compliance features for auditing and access management, to include password complexity, length and reuse policies,
Change default request view
Is there any way to change how the technician views requests. If a technician clicks on Pending Requests on the Home tab I would like them to see "My Opened or Unassigned" instead of "My Pending Rquests". Does anybody know any way around this.
Hotfix Released- Build 7023
Dear Users, We are glad to announce the Hotfix for version 7 (i.e 7023). This can be applied on OpManager with Build 7010 or higher. We request all users to upgrade to 7 and then apply the HotFix. The fixes that went for this release are, 1. Removed the physical, virtual memory, A drive details in the Disk Partition monitors. 2. Threshold Consecutive Times is not getting applied during device discovery for all the monitors. 3. Configured Threshold Values not getting applied for newly discovered device.
Limitations
Hi Team, In Support Center Plus Version : 6.5.0. Edition : 6500 I was able to create only 31 Accounts & I just want to know; Do we have to come across any other limitations in Free edition? Can some one help me on this quickly? Regards, Anita.
migrating from sql 2000 to sql 2005 on a different server
what is the easiest way. I tried this.. stop servidesk detach database from sql 2000 attach database on sql 2005 ran changedb.bat and changed from old sql to new sql server last step is where it didn't work.. It reports back saying there is no sql server even though there are some databases already living on the new server. Any ideas? Or am I doing this incorrectly Thanks
Ability to edit accounts in full
Currently once you have created an account you can no longer edit its access rights. Is this right, or am I missing something? Is this going to be improved, as right now a total reissuing of accounts is a little clunky.
No out traffic record
anyone help please.. I installed netflow6 to monitor branches and head office traffic...... by using PFSense (www.pfsense.org) as the GW. It has the internal package called pfflowd that forward all out and in package through port 9996 to NF. I enabled netflow both interfaces but it only detected and showed only one interface named: IfIndex-1 but.......no out traffic recorded Any idea on this problem Thanks
Monitoring Unix Servers
Is there a way to monitor specific Unix applications/services in OpManager. I have it monitoring some Unix boxes succesfully but need to monitor some services as well.
URL monitor question
Is there a way to monitor a URL that is based on a perl script? The URL is http://hostname/cgi-bin/faxstat.pl
Customize availability reports
Is there a way to generate availability report within a specified time range only? currently we are only able to get 8am to 8pm.. is there a way to make this more customizable? Thanks
Problems with deleted device in opmanager MST.
Hi, I have problems with one device. I deleted it and created, the device not is in the server map. Any ideas?
Process for Removing a Probe
I am trying to remove an OP-Manager probe from a system. I ran the uninstall from the remove programs. However, the Advent Net Directory and several files remain and when I try to remove them manually, Windows tells me that the files are being used by another program. How can I delete these files, get rid of any traces of the probe? Thanks, Brandon SIGMAnet
Update Requests via Email
Does the Service desk software support updating request via email? It would seem that a sender / subject match would cause the request to automatically update the request instead of creating a new request.
Add Time Entry - Confusing text
When you add a time entry, the first field is entitled: Support Rep Resolving This Request. This should simply say, "Support Rep". In adding a time entry, the request is NOT necessarily being RESOLVED. Also, time entries could be entered by other SupportReps this ticket is not assigned to, but who contributed efforts.
Custom Report with serial numbers
Hi, I now can view the serial numbers of all Netscreens on my WAN. I would like to run a custom report that displays all serial numbers. Nothing fancy. Device Name Serial Number ????????? ????????? ????????? ?????????? The above would do. 1. Is this possible? 2. Are you planning to add Excel as an output option? Thank You
Restricting Request Templates
Hi We have one special requester (a vendor with their own logon). What we want to do is restrict what request templates they have access to we only want them to be able to see & use 1 specific request template & nothing else (to avoid any confusion!). We want all of our other requesters (internal users) to see all other templates that we publish in the self service portal, can someone please advise if this is possible? Thanks
Account Managers - Help Card is blank
How am I to understand what the Account Managers are for? The Help Card contains absolutely NO information?
Send notification to group support rep(s) when a new request
When you edit a Group and select the checkbox that reads, Send notification to group support rep(s) when a new request is added to this group, it doesn't make sense to me that you have to manually select each SupportRep you want notifications to go to. The text, itself, says notifications will go to group support rep(s). I have a distribution email for the groups I manage and I'd like notification to go to that distribution list, not individuals. That's not even an option. I'd have to add a "Ghost
SupportRep management audit features
I'd like to see the following management features for administrators added to the product. When viewing the "Edit Role - SCPSalesRep" table, I'd like to be able to have the following columns able to be added to that view: * Last Login
Bug: Adding new Roles
I performed the following steps. 1. Edited "SCPSalesRep" role, made no changes - just reviewed settings. 2. Clicked "View List" once done. 3. Clicked "Add New Role". When clicking "Add New Role", I'm put into Editing mode of the SCPSalesRep role again. I can only add a new role if I click the "Cancel" button when editing the SCPSalesRep role. If I click the "View List" in the upper right, attempting to add a role results in editing SCPSalesRep each time.
Server Uptime Monitoring
Hello i cannot make a custom monitor for controlling the System Uptime (Automatic Reboot). The following Error Message: "select an numeric OID" What's the Problem?
"Pick Up" doesn't add GROUP assocation to ticket
When viewing an Open, Unassigned ticket in the "All Open Requests" table, if you use the checkbox and select "Pickup", it assigns the request to your name by the Group you're in is not populated in the request data.
Include Closed Requests In Global View Chart
It would be nice to see the "Closed" tickets/requests within the existing "Inbound Requests" chart but in this case it would be a comparison chart. It's nice to see what's coming in but it would also be nice to compare against what's being closed.
Sybase monitor
Good day, Is there any planning to deliver a monitor for Sybase? We would be interested even by a beta or unsupported monitor if you already have something in progress. Thanks and best regards. PL
Global View - Requests by Accounts
All tickets assigned to accounts are hyperlinked to display those issues. Issues that are "Unassigned" are NOT hyperlinked. It would be nice to have those unassigned issues able to be dynamically displayed, so that they be associated with accounts. The same goes for "Requests by Category", "Requests by Level", "Requests by Priority", and "Requests by Mode".
Business Snapshot With Short Cuts
I have 2 business snapshots and each has a shortcut to the other on the map. The one snapshot was down causing both snapshots to show as down because the shortcut on the snapshot that was up had its shortcut showing down. That makes all the sense in the world. The snapshot that was down came back up, everything on the map is green but the shortcuts on the 2 maps still show as down. When if ever does this refresh?
DUE DATE
Where does the DUE DATE field reside in the database? Is this a system field? For some reason, the date in this field can only be viewable...can not be altered in any way unless by the Admin.
Refresh Issue
When in MY VIEW (Within the Home Tab), the announcements are not visible to the user until you select another tab and then go back. This seems to be a refresh issue. Can you please look into this as I fear that our clients are not seeing out announcements. Thank you, jbrown :(
Report per Site
Hi I want to have a Report per site. SELECT dpt.DEPTNAME 'Department', wof.UDF_CHAR1 'Filed SITE', <-- THIS is what I'm searching for wo.WORKORDERID 'Request ID' FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN DepartmentDefinition dpt ON wo.DEPTID=dpt.DEPTID LEFT JOIN WorkOrder_Fields wof ON wo.WORKORDERID=wof.WORKORDERID WHERE (wot.THD_WOID=wot.WORKORDERID) Does some one knows how to make this report? Field Site is the Site from the Admin --> Sites
Memory Utilization
Hello i don't understand how to indicate the Memory Utilization. For example we have different Servers with a high Memory Utilization displayed in OpManager. But when we analyse the Server with the standard Performance Tool from Microsoft, then we don't get the same picture. What's the difference?
Resolution submitted by :301
In a CLOSED ticket, the Resolution tab states: "Resolution submitted by :301" "301" is the ID for my SupportRep account. This needs to be interpreted by the application and modified to state my name, not some obscure ID number. You can click on the 301, which is hyperlinked, to display my SupportRep info - but having a NAME shown there would be more beneficial.
Bug: History tab and Created Time
In testing, I took a sample request and performed the following EDITS: 1. Changed group 2. Changed level 3. Change description However, after making those THREE edits, the history recorded the following: ------------- Updated by TECH#1 on Thu, 12 Jul 2007 22:26:14 Request Updated by : TECH#1 Reason : Moving to Network Services per Bob. Group changed from Voice Services to Network Services CREATEDTIME changed from 6 Jul 2007, 16:05:14 to 12 Jul 2007, 22:26:14 Level changed from None to Level 1 Description
Features?
Can you tell if its possible to do the following: a) Either assign a contact to multiple accounts, or create sub-accounts under a main account, so that my customers who have multiple sites can manager requests from all sites, and we can see an overview and then site detail. Also i would like to assign products down at site level for support and maintenance contracts. b) Assign a percentage annual maintenance fee against products or product groups c) Calculate using (b) the amount for support and
Request Template doesn't have 'Product' Drop-Down
Evening, When creating a Request Template, there is no option to specify a default product. Additionally - the 'Show to Contact' check box seems to be ineffective. You cannot hide created templates. Cheers, Matte
Support Plans
Right now, I dont see any use for the Support Plan feature in SC+. We want to add a specific Support Plan Silver / Gold / Platinum to a Client and depending of the Support Plan that they have and Pay, limit the number of case that they can open. For Example, Silver = 50 Cases; Gold = 100 Cases; Platinum = Unlimited. In that way we can put different values to the Support Plans that we sell and the client will also see the different because of the Response Time, SLA, etc will also be different. I work
Additional column options for Contacts
Several column options are missing from a Contact's view of their Open Requests. Add other columns you feel should be amended to this request in the COMMENTS. Additional Columns Requested: * Group Assigned * Notes
Ability to hide the Quick Create etc pane on the left hand side
It would be useful to be able to hide the pane on the left hand side to give more room on the screen. This should be on a per user basis i think. Thanks
The same error (can not add url) but I use Chinese
I can not URL-Monitor add. At press Ok or CheckNow nothing happens and Internet Explorer displays a message . The same on another browser. I use the OpManager in Chinese. Like to see: forums.adventnet.com/viewtopic.php?t=266221 How can I do?
Binding OpManager port to IP address for SNMP traps
Hi, We have installed OpManager Pro, build 7023 on a server. The server is also running Dell OpenManage IT Assistant. Both OpManager and IT Assistant listen to port 162 for SNMP traps, so when starting OpenManager from command line StartOpManagerServer.bat it produces an error about SNMP traps port. It is possible to change the bind OpManager to a different IP address for SNMP traps, so both could listen to SNMP traps, but on different IP addresses. Regards. John.
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