Removing Extra Fields under technician mode

I just have a query regarding removing / changing fields.

Basically, we have cut down the self service portal view so that there's only a few options, like category, description and priority (as well as name) so theres not alot of options.

I would love to know a way to cut down the technician view so they do not see impact or urgency. We feel priority is enough.

Is this possible?

Could someone please confirm if this is possible?

Here is our version number:

Product Name : AdventNet ManageEngine ServiceDesk Plus 7.0.0
License Type : Registered Version
Product Edition : Enterprise
Licensed To : XXXXXXXXXXXX
Company Name : XXXXXXXXXXXX
Max. Number of Technician Logins : 5
Max. Number of Assets : 350
Robo Technician Purchased : No
Multi Language : No

I have attached a picture as well incase that helps:

Any help would be greatly appreciated!

I sent an email to support, but didn't receive a confirmation email so I thought I would ask the helpful community =)