Problem Notification seems limited...
I'm surprised of the seemingly limited notification for "problems".
What I think should happen is that when a problem is closed, a notification is sent to each technician that has an attached incident/request to that problem.
How else is anyone supposed to find out that a problem has been fixed??
There should also be an option to notify the "reported by" person when a problem is closed.
What I think should happen is that when a problem is closed, a notification is sent to each technician that has an attached incident/request to that problem.
How else is anyone supposed to find out that a problem has been fixed??
There should also be an option to notify the "reported by" person when a problem is closed.