Where to set email destination for scheduled report ?
Hi, I'm testing AD selfservice Plus and I would like to send scheduled report but I cannot find where I can set emeal destination. I found setting for mail server + from email address but that's all. can you tell me where I can set that ? Regards Philippe
Security retriction
Hi, We have 2 groups reponsible to check password activities and for them I would to delegate without have need to give admin account and password. There is something planned for just a delegation for reports and to check Dashbord with another account that admin account. Thanks for your answer best regards Philippe
Update from 6000 to 60*
First of all im sorry for posting about something so trivial... But i cant seem to find the place to download the the upgrade pack from version 6000 to 6014 or 6015. Can anyone plz post here the link for me? Ty in advance. Nuno
Query Unmanaged Devices
Hello, I am in need of assistance in regards to pulling data from the MySQL database. I need to pull the devices that are on maintenance, the common name of the device, and when they went into maintenance. This query will go into a daily email script. Looking at the table "elementsonmaintenance" is only slightly helpful, as I am having difficulty matching the two columns within to the rest of the database... Thanks in advance!
Errors while updating ServiceDesk from 6003 to 6015
When I try to run the update to 6015 I get a java.sql.SQLException in StandardPoolData. ServiceDesk will no longer start either. Michael
Wrong timestamp(one hour less) in EventLog Analyzer
Hallo, I've just installed EventLog Analyzer 4.0.3, build 4030 for evaluation. The server runs on my PC with Windows XP prof. The syslogs are collected from 2 Alteon load balancers. The time stamps in the collected logs by EventLog Analyzer show exactly 1 hour less than the correct time showed when logging in to each host and displaying the log entries locally. Also, there is some kind of time delay or caching so the last entry is not showed immediately, first after several minutes after moving around
Generate personal report
Hi, im trying to do the next report: Attack Report for IP Spoofing January 5000 attacks February 6500 attacks March 3200 attacks I want to obtain this results from the attack year table, but.. i dont know the logical of each one because I imagine that after more than 500,000 records another table is created. I will query something like this: SELECT ATTACK, COUNT(*) AS CTN FROM attack_vs_cli_year WHERE ATTACK='"ip spoofing"' and hour between "2007-12-01 00:00:00" and "2008-01-01 00:00:00" In which
Displaying Starting/Stopping Timer Reasons
Hi can timer history be displayed on main call page rather than having to trawl through history? its more useful to see why a call was stopped/started in context with the notes on the call rather than having to go through call history is this something that can be amended?
Selected Service Monitors down but no notification
Hi Support, I am monitoring some services and under the notification profile, I have selected only a few of these services to trigger email alert. When the selected services were down, there is no email notification sent but alarm was generated in opmanager. I can see the 'alarmCode in checkAndNotify SERVICE-DOWN' recorded in the log but there is no 'Send Email Notification' entries in the log However, the email notification will be sent if I select ALL the services under the notification profile.
No Data available error for CPU, Memory and Disk IO-hP Serve
Hi, We are setting up OpManager 7. And successfully configured solaris and windows clients. However, for HP-UX servers, unable to get the CPU, Memory and Disk IO graphs. Getting "No data available" error. We want these details using SNMP and not using CLI. Please advise. Thanks in advance Reks
Installation
Hi, I've installed applications manager free version on windows server 2003.A blue icon is available in the systems tray and it displays that it is ready for monitoring during start-up.It opens a browser with http://pc0028:9090 but nothing is displayed on the home page.it is totally blank.i don't get any "page cannot be displayed error". i don understand what's wrong.
Automatic request creation
Is it possible to point request details (urgency, priority, request type etc) when it is automatically created from email? Are there any other possibilities to create request automatically?
Todays availability is always 100% uptime
Hi, All our servers for different customers have the same uptime which is always 100% even though we have tried to shutdown some of the servers just to see the effect, they also have the exact same uptime.
History Tab
This is probably a feature request, but if I have done something wrong or am missig something please let me know. On the History Tab of a request, it does not appear to log when a Task is completed. This would be great to see for compliance reasons. We're considering using the SD+ for change management, but if we cant log who completes a task and when they do it, we will have to figure something else out. Thanks!
Problem Mail Server Settings in german
Mail Server Settings in german only the Incoming Mail Settings is available. When you click on Outgoing Mail Settings or Spam Filter nothing happens.
Problems monitors WMI
I use the OpManager to one 6 months. Today I perceived an error when trying to add WMI monitors. Error: Exception occured in savePolledData api. Somebody knows as to solve this problem?
WOL
I'm having trouble getting Wake on LAN to work. When I do a Network Scan it finds the machines, grabs the MAC address. I add it to WOL and try to wake up the machine but it doesn't work. I've verified WOL is enabled in BIOS and the NIC is compatible. Help!
Request / Problem / Change Process
I have a question regarding the request / problem / change process. When a request is received into SDP, and ultimatly gets created into a change request from the request, there is nothing in the history of the request that shows it was turned into a change.
New release
Hi, do you have an expected date for beta launch? So then I can try it before my customer. thanks
No Graphs on Interface Details and Templates for D-Link
Hi all for testing i installed the ne version of OPManager. Its a very great Tool. My Problem is, that i see no Graph-Pics on some diffrent Network Interface Graphs. The Strange Thing is, that SNMP recive some Datas from the Server. Also OPManager got the Trafic details but cant create no Graphics. Iam also looking for a Template to integrate my D-Link Switches and Access-Points. Is there a way to Download this?
Importing requesters from CSV failed records
I am doing some testing importing users via CSV file, however on the status window at the end of the process, it tells me there are x amount of failed records. How do I go about finding why these failed as I can't see anywhere for logs and such?
TCP/UDP ports needed for snmp
I have a firewall between my snmp server, opmanager, and HP server. I would like to know what ports need to be opned on my firewall. I know TCP/UDP port 162 is needed.
"Enable Scan History Clean up"
What does this option do please? I have a daily domain scan set up and wondered if I set this option would it remove any workstations that were no longer on our domain after the number of days set in this option? Or does it leave the workstation asset in the database but just clear out the scan history (e.g. hardware and software audit information for the machine in question). Can anyone clarify this for me please?
Restricting access to reports
Sorry to spam again - build 7009 on SQL Server We want to allow certain people access to certain reports. However SDP only allows us to either allow or deny them to see all reports. Is there a way to only allow people in a certain group to see a certain report, or set of reports?
Script Execution Help
I am running version 4.3.0 Build 4300. When I execute the following custom template as script execution it says that it was successful..... ! config t ! ! banner login ^C ******************************************************************** * * * WARNING WARNING WARNING * * * ******************************************************************** * Unauthorized access to this system is forbidden and will be * * prosecuted by law. By accessing this system, you agree that your * * actions may be monitored
Joining tickets to requests
I've been looking around in Servicedesk 6.0 and I can't seem to find a way to do this. what I want to be able to do is see in a ticket ( request) what workstations or assets are assigned to that user. Is this possible?
Can requesters view inventory?
I am trying to find a way to allow my requesters to view the inventory section of SDP 6008. My technicians can all view inventory but it would be helpful if the requesters could view it as well. Any ideas? Thanks Chris
Paragraphs in work logs
The entry format for a work log allows for new lines, but once the entry has been made and is displayed within the call ll new lines are lost. This makes it difficult to enter detailed information, or rather to read any detailed entries.
PO number issue (Urgent)
The issue reported with PO number and asset name will be addressed in the next hotfix scheduled for release in 3-4 weeks time.The PO number automatically increases by 300 when you restart the ServiceDesk Plus application. This will also be addressed in the next hotfix.RgdsAK
Time spent on report
Can we schedule a web session to understand your requirement better?RgdsKevin
Help with Custom Requests Views
Is it possible to make a custom view that uses the current logged in Technician to filter the view. i.e I want to create a view like the 'My Open or Unallocated' view, but one that takes account of a custom field we have added. When creating the new view, I can only find optionsd for including a specific technician and not for using the current login.
Automatically Assign Technician
Is there a way to automatically assign a technician(administrator) to all requests. Instead of having to do it manually. Thanks.
Error uploading MIB
Hello, I am trying to upload a MIB to manage a Raritan KVM. When I try to parse it, I get the following error: Error parsing MIB:SX-MIB.my Exception while loading MIB:Could not parse the file C:/PROGRA~1/ADVENT~1/ME/OPMANA~1/./mibs/SX-MIB.my The error occured at the line no: 47 ,column: 9. For the table and row OBJECT-TYPE construct the ACCESS value should be 'not-accessible'. For other constructs the ACCESS should contain one of these values : "read-create , not-implemented , accessible-for-notify
AdManager plus
I created several custom attributes to add and update in the user creation template. How can I get the custom attributes to show on a user properties so HelpDesk can change them without going through the "Modify User/ Custom Att" page which is not user freindly. We need it to show under a user properties show it can be changed via HD. Karl
Reports
Hi, I am using OpManager build 7024. I would like to know if I can generate a single report for selected routers interfaces showing the TX/RX traffic over a period of time. It seems the only option I have is to select the interface from the device snapshot and print its statistics. That way I am ending up have multiple reports and I have to do this every day as I can not have them scheduled to run automatically everyday or so. Thank you Ramzi
Problem with Performace Graph
Hello We set the parameter for detailed statistics to 15 days. Today (28.01.08) we check the Traffic Utilization of a WAN line for the 14.01.08 and the error is : Sorry, no data found for the selected period. From my point of view we should still have data for the 14.01.08 I tested this with another WAN line and there is the same error. Best regards Roberto
Monitor Hard Disk Failures on Hardware Controller Card?
How can I Monitor Hard Disk Failures on a Hardware Controller Card as they are not reported in Windows Disk Management or Event Viewer?! Our server are HP ProLiant ML370's and use RAID1 and RAID5 on a hardware controller card therefore not managed by Windows! Any help would be greatly appreciated. Matt
Problems monitoring some Servers.
Hello, I am facing some problems when I try to monitor tree of my servers. The process to do this was exactly the same to all the other servers I have added before, with no problems. I add a new device (ex:10.2.220.30), the device is added, but without service or performance monitors. Heaven when I manually give the Vendor (Microsoft), Category (Server) and Type (Windows 2003), the performance monitors appear but they don�t work. I have SNMP and WMI enabled on those machines, tried already with the
Lost admin password
Hi, What is the procedure to reset the admin password on Support Desk? I installed it, but somehow made a typo in the password field. Thanks for you response! Regard, Rene
Can't change language
In fresh install of latest SD I can't get russian interface only english. Login page is in russian, other is in english independently of user. IE language is russian[ru] only and there are no Change Language tab in personalize menu of SD. How to change language to russian and set it as default for any users?
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